TransReport and representations of their effect in the rail sector
Doug Paulley made this Freedom of Information request to Luton Borough Council as part of a batch sent to 13 authorities Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.
Dear Luton Borough Council,
With respect to the airport or airports you own or operate,
I understand that TransReport has approached airports to sell or solicit commissions for a special assistance management software and service package.
Please advise if they have approached you, and if so, at what stage any negotiations or agreements with them are at.
Please provide any recorded information documenting any representations or assurances they have made regarding their success and impact in their Passenger Assist system and service in the rail sector.
I am particularly interested in any rail passenger assistance related statistics they may have provided or quoted. For example, statistics for reduced unbooked assistance/increased booked assistance, and any and all data they have provided to you on passenger assistance numbers on the railway.
Please also provide any recorded data (in communications or other material) where they indicate that they have facilitated or caused an increase in the proportion of booked assistance or a decrease in the number of unbooked assistance for disabled people on the railway.
Yours faithfully,
Doug Paulley
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Reference: LU15115
Dear Doug Paulley (request-1127030-1a8fdc09)
Your Freedom of Information Request - Acknowledgement.
Thank you for sending your request for information. We are treating this
as a request under the Freedom of Information Act 2000.
The legislation allows us 20 working days to respond to your request. This
is 03/06/2024. If we require any clarification from you in relation to
your request, we will contact you further.
Should you have any queries or concerns about how your request is being
handled, please do not hesitate to contact us, quoting the above
reference, by emailing us at [Luton Borough Council request email] or writing to us at the
above address.
Yours sincerely
Sarah Cave
Complaints and Information Compliance Team
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Dear Mr Paulley
Re: Our Ref: LU15115
We have had no approach.
Yours sincerely
Information and Administration Officer
Customer Services
Luton Borough Council
Please note that this is a no reply email address.
MPORTANT: Luton Borough Council routinely monitors the content of e-mail
sent and received by its e-mail systems, to ensure compliance with its
policies and procedures. Messages that breach policy or pose a threat may
be quarantined or deleted. Scanning of this message and addition of this
footer is performed by MailMarshal Secure Email Gateway in conjunction
with virus detection software. The Council is not responsible for any
changes made to the message after it has been sent. This message is
intended only for the addressee. Any unauthorised copying or distribution
may be unlawful. If you have received this email in error please notify
the originator of the message and then delete this message from your
system.
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