TransPennine DPPP, Network Rail and Northern, and 2-hour passenger assist reservations

The request was partially successful.

Dear Office of Rail and Road,

The TransPennine Franchise Agreement says:

"82.2 The Franchisee shall engage and use its reasonable endeavours to agree with:
(a) Network Rail that the advance notice required to be given by a customer when making a Passenger Assistance reservation in respect of a rail journey from or to a Network Rail Managed Station at which the Passenger Services call is reduced to no more than 2 hours;
(b) the Northern Franchisee that the advance notice required to be given by a customer when making a Passenger Assistance reservation in respect of a rail journey from or to a station in respect of which the Northern Franchisee is the Facility Owner and at which the Passenger Services call is reduced to no more than 2 hours (“Advanced Notice Reduction”). From the date of such agreement, the Franchisee shall establish and implement such procedures as are necessary for the purposes of giving effect to the Advance Notice Reduction as agreed with the Northern Franchisee."

The ORR said in their most recent TransPennine DPPP approval letter:

"We recognise that you have not been able to secure the introduction of a 2-hour notice period for booked assistance travelling on your services to or from Northern and Network Rail managed stations, as envisaged in your franchise agreement, and that this is the subject of franchise variation discussions with Rail North"

I am disappointed that Network Rail and Northern have proven to be intransigent on this issue. Please provide material that demonstrates what has happened; what TPE have done to attempt to get Network Rail and Northern to acquiesce; and what they are negotiating about in respect of their franchise agreement.

Yours faithfully,

Doug Paulley

CCT Contact, Office of Rail and Road

2 Attachments

Dear Paulley,

 

Thank you for your request of 29^thOctober regarding TransPennine’s DPPP
policy and the two hour passenger assist reservation which requires
agreement between Northern and Network Rail.

 

We are handling your request under the terms of the Freedom of Information
Act 2000 (the Act).  Under the terms of the Act you are entitled to a
response within 20 working days of receipt. We aim, therefore, to provide
a response no later than 26^th November. If we cannot meet this deadline
we will let you know the reason and also tell you when you can expect a
response.

 

If you have any query about this email please contact me.

 

Yours Sincerely,

 

 

[1][IMG] Paul Wilkinson
Senior Executive

Customer Correspondence Team
0207 282 2018

[2][email address]

1 Kemble Street, London, WC2B
4AN

[3]http://orr.gov.uk/

Follow us on twitter
[4]@railandroad

ORR protects the interests of rail and road users; improving the safety,
value and performance of railways and roads, today and into the future.

 

From: Doug Paulley <[FOI #529168 email]>
Sent: Monday, October 29, 2018 11:35 PM
To: CCT Contact <[email address]>
Subject: Freedom of Information request - TransPennine DPPP, Network Rail
and Northern, and 2-hour passenger assist reservations

 

Dear Office of Rail and Road,

The TransPennine Franchise Agreement says:

"82.2 The Franchisee shall engage and use its reasonable endeavours to
agree with:
(a) Network Rail that the advance notice required to be given by a
customer when making a Passenger Assistance reservation in respect of a
rail journey from or to a Network Rail Managed Station at which the
Passenger Services call is reduced to no more than 2 hours;
(b) the Northern Franchisee that the advance notice required to be given
by a customer when making a Passenger Assistance reservation in respect of
a rail journey from or to a station in respect of which the Northern
Franchisee is the Facility Owner and at which the Passenger Services call
is reduced to no more than 2 hours (“Advanced Notice Reduction”). From the
date of such agreement, the Franchisee shall establish and implement such
procedures as are necessary for the purposes of giving effect to the
Advance Notice Reduction as agreed with the Northern Franchisee."

The ORR said in their most recent TransPennine DPPP approval letter:

"We recognise that you have not been able to secure the introduction of a
2-hour notice period for booked assistance travelling on your services to
or from Northern and Network Rail managed stations, as envisaged in your
franchise agreement, and that this is the subject of franchise variation
discussions with Rail North"

I am disappointed that Network Rail and Northern have proven to be
intransigent on this issue. Please provide material that demonstrates what
has happened; what TPE have done to attempt to get Network Rail and
Northern to acquiesce; and what they are negotiating about in respect of
their franchise agreement.

Yours faithfully,

Doug Paulley

-------------------------------------------------------------------

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[5][FOI #529168 email]

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show quoted sections

Hyatt, Juliet, Office of Rail and Road

2 Attachments

Mr. Paulley,

 

I have just noticed that I left the ‘Mr’ out on my reply to you.

 

Please forgive the error, it was an oversight.

 

Many apologies.

 

Yours Sincerely,

 

 

[1][IMG] Paul Wilkinson
Senior Executive

Customer Correspondence Team
0207 282 2018

[2][email address]

1 Kemble Street, London, WC2B
4AN

[3]http://orr.gov.uk/

Follow us on twitter
[4]@railandroad

ORR protects the interests of rail and road users; improving the safety,
value and performance of railways and roads, today and into the future.

 

 

 

From: CCT Contact
Sent: Tuesday, October 30, 2018 12:52 PM
To: 'Doug Paulley' <[FOI #529168 email]>
Subject: Freedom of Information Request - TransPennine DPPP, Network Rail
and Northern, and 2-hour passenger assist reservations - Our Ref: FoI/0475

 

Dear Paulley,

 

Thank you for your request of 29^thOctober regarding TransPennine’s DPPP
policy and the two hour passenger assist reservation which requires
agreement between Northern and Network Rail.

 

We are handling your request under the terms of the Freedom of Information
Act 2000 (the Act).  Under the terms of the Act you are entitled to a
response within 20 working days of receipt. We aim, therefore, to provide
a response no later than 26^th November. If we cannot meet this deadline
we will let you know the reason and also tell you when you can expect a
response.

 

If you have any query about this email please contact me.

 

Yours Sincerely,

 

 

[5][IMG] Paul Wilkinson
Senior Executive

Customer Correspondence Team
0207 282 2018

[6][email address]

1 Kemble Street, London, WC2B
4AN

[7]http://orr.gov.uk/

Follow us on twitter
[8]@railandroad

ORR protects the interests of rail and road users; improving the safety,
value and performance of railways and roads, today and into the future.

 

From: Doug Paulley <[9][FOI #529168 email]>
Sent: Monday, October 29, 2018 11:35 PM
To: CCT Contact <[10][email address]>
Subject: Freedom of Information request - TransPennine DPPP, Network Rail
and Northern, and 2-hour passenger assist reservations

 

Dear Office of Rail and Road,

The TransPennine Franchise Agreement says:

"82.2 The Franchisee shall engage and use its reasonable endeavours to
agree with:
(a) Network Rail that the advance notice required to be given by a
customer when making a Passenger Assistance reservation in respect of a
rail journey from or to a Network Rail Managed Station at which the
Passenger Services call is reduced to no more than 2 hours;
(b) the Northern Franchisee that the advance notice required to be given
by a customer when making a Passenger Assistance reservation in respect of
a rail journey from or to a station in respect of which the Northern
Franchisee is the Facility Owner and at which the Passenger Services call
is reduced to no more than 2 hours (“Advanced Notice Reduction”). From the
date of such agreement, the Franchisee shall establish and implement such
procedures as are necessary for the purposes of giving effect to the
Advance Notice Reduction as agreed with the Northern Franchisee."

The ORR said in their most recent TransPennine DPPP approval letter:

"We recognise that you have not been able to secure the introduction of a
2-hour notice period for booked assistance travelling on your services to
or from Northern and Network Rail managed stations, as envisaged in your
franchise agreement, and that this is the subject of franchise variation
discussions with Rail North"

I am disappointed that Network Rail and Northern have proven to be
intransigent on this issue. Please provide material that demonstrates what
has happened; what TPE have done to attempt to get Network Rail and
Northern to acquiesce; and what they are negotiating about in respect of
their franchise agreement.

Yours faithfully,

Doug Paulley

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[11][FOI #529168 email]

Is [12][ORR request email] the wrong address for Freedom of
Information requests to Office of Rail and Road? If so, please contact us
using this form:
[13]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[14]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[15]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Dear Hyatt, Juliet,

No problem, I hadn't even noticed!

Thanks

Yours sincerely,

Doug Paulley

CCT Contact, Office of Rail and Road

3 Attachments

Dear Mr Paulley

 

Thank you for your request for information regarding 2- hour passenger
assist.

 

Relevant to your request is the attached information comprising of an
email exchange between ORR and the Department for Transport (DfT)/Rail
North Partnership. Please note that personal information (names, contact
details) has been redacted, because I consider such information to be
exempt sunder s.40 (2) (b) of FoIA 2000.

 

Copyright

 

The attached information supplied to you,  continues to be protected by
the Copyright, Designs and Patents Act 1988. You may re-use (not including
logos) free of charge in any format or medium under the terms of the Open
Government Licence. To view this licence, visit
[1]http://www.nationalarchives.gov.uk/doc/o...,
write to the Information Policy Team at The National Archives, Kew, London
TW9 4DU or email [2][email address]

 

Should you have any further enquiries regarding your request, please
contact the Customer Correspondence Team. 

 

Your rights of appeal

 

If you are not satisfied with the way in which your request has been
handled, you have the right to ask for an internal review. Internal review
requests should be submitted within two months of the date of this email,
and should be addressed to the Board Secretariat at:

 

Office of Rail and Road

One Kemble Street

London

WC2B 4AN

Email:    [3][email address]

 

If you are not content with the outcome of the internal review, you may
apply directly to the Information Commissioner (IC) for a decision.
Generally the IC cannot make a decision unless you have exhausted the
complaints procedure provided by ORR. The IC can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Tel: 0303 123 1113

Email: [4][email address]

Website: [5]https://ico.org.uk/

 

Yours sincerely

 

Paul Wilkinson

 

 

[6]Description: [7]Description: Description: Paul Wilkinson
Description: cid:image005.jpg@01D08D89.87665150 Senior Executive
Office of Rail
and Road logo Customer Correspondence Team
0207 282 2018

[8][email address]

1 Kemble Street, London, WC2B
4AN

[9]http://orr.gov.uk/

Follow us on twitter
[10]@railandroad

ORR protects the interests of rail and road users; improving the safety,
value and performance of railways and roads, today and into the future.

 

 

 

 

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