Translation and interpreting

Mirza Ali made this Freedom of Information request to Defence Equipment and Support

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Dear Defence Equipment and Support,

Dear Sir/Madam
Could you please provide the following Freedom of information request for translation and interpreting services provided.

1. Total number of onsite face-to-face interpreting assignments in 2020, 2021 and year-to-date.
a. Please provide a breakdown by language for 2021 and year-to-date.
2. Total number of onsite face-to-face interpreting hours in 2020, 2021 and year-to-date.
3. What are the minimum qualifications of the onsite face-to-face interpreters you use (if you access a government framework (i.e., the CCS Languages Service framework) and it is easier to advise the interpreter qualification band (i.e., band 1, 2 or 3 etc) this would be acceptable?
4. Have you undertaken a physical audit on interpreter banding in line with the contract in the last 12 month?
a. If yes, please share the findings
5. Do you pay your supplier travel payments for face-to-face interpreting or is it an all-inclusive rate?
a. If you pay travel. Please advise how much travel you paid in 2020, 2021 year-to-date
6. Total number of onsite BSL interpreting assignments in 2020, 2021 and year-to-date.
7. Total number of remote video interpreting assignments in 2020, 2021 and year-to-date.
8. Total number of remote video interpreting hours in 2020, 2021 and year-to-date.
9. Total number of remote telephone interpreting assignments in 2020, 2021 and year-to-date.
10. Total number of remote telephone interpreting minutes in 2020, 2021 and year-to-date.
11. Total number of remote telephone interpreting assignments in 2020, 2021 and year-to-date.
12. Are the services access via a government framework?
a. If so, what is the name of the framework.
13. Are there KPI’s in place with attached service credit penalties/liquidated damages?
a. If so, how much has the supplier paid in service credit penalties?
14. Does the current contract have a provision to increase rates within the contract period?
a. Have any rates been increased within the contract period?
b. What services have had a rate increase?
c. What was the percentage increase?
15. When does your current contract expire?

I look forward to your response.

Yours faithfully,

Mirza Ali

DES Sec-FOI (MULTIUSER), Defence Equipment and Support

1 Attachment

Dear Mirza Ali,

Please see the attached letter concerning your request below.

Many thanks,

DE&S Secretariat
Maple 0A, MOD Abbey Wood, #2043, Bristol, BS34 8JH

Defence Equipment & Support

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