Dear Kent County Council,

I would like to make a request for information under the Freedom of Information Act 2000.

1. What is the breakdown/number of all translation and interpretation services per language including spend per annum for your organisation (for the last 3 financial years).

2. Do you currently offer a translation and/or interpreting service (inhouse)? If not, who is your current supplier for language services?

If yes
a. who is the person/service responsible for interpreting and translation services within your organisation? Please provide contact details and job title.
b. what system do you use to deliver this service?
c. do you provide your services in-house (throughout the organisation?)
d. do you provide services external to the organisation?
e. How much do you charge for your services?

3. If you do offer an inhouse service, do you offer:

- face to face interpreting services (including BSL)
- telephone interpreting services
- written translation services

4. Do you use in-house casual interpreters/translations to deliver the service?

5. Do you use in-house permanent/fixed term interpreters/translators to deliver the service?

6. Do you use language providers to deliver the service?

Thanks,

Yours faithfully

Tia Corkish

Kent County Council

Dear Ms Corkish

 

Thank you for your email below.

 

Kent County Council acknowledges your request for information under the
Freedom of Information Act 2000. Assuming KCC holds this information, we
will endeavour to supply the data to you as soon as possible but no later
than 20^th December 2017 (20 working days from date of receipt).

 

We will advise you as soon as possible if we do not hold this information
or if there are exemptions to be considered and/or any costs for providing
the information. Please quote our reference - FOI/17/2024 - in any
communication regarding this particular request.

 

Best regards,

 

Peter Wylie | Information Access Officer | Information Resilience &
Transparency Team | Room 2.71, Sessions House, Maidstone | Tel 03000
415563 | Fax 03000 420303 |
[1]http://www.kent.gov.uk/about-the-council...

 

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Kent County Council

Dear Ms Corkish

 

Thank you for your request for information made under the Freedom of
Information Act (FOIA) 2000, relating to translation services. I am
pleased to provide the response below:

 

1.    What is the breakdown/number of all translation and interpretation
services per language including spend per annum for your organisation (for
the last 3 financial years).

The Connect2Kent system does not record the language required, just the
booking by KCC department. KCC’s overall spend on interpreters provided by
Connect2Kent for the last three financial years is in the table below:

Year Amount
2014/15 (829,652)
2015/16 (1,162,215)
2016/17 (1,250,553)
Total (3,242,419)

 

 

 

 

 

 

 

2.    Do you currently offer a translation and/or interpreting service
(inhouse)? If not, who is your current supplier for language services?

Connect2Kent delivers the translation and interpreting service as a
managed service for Kent County Council. Connect2Kent is part of
Commercial Services, which is wholly owned by Kent County Council. The
Connect2Kent contact is Jason Vander, Business Manager, 01622 237084
[1][email address]

 

If yes – No, KCC does not have an in-house service that supplies services
externally.

 

a)   who is the person/service responsible for interpreting and
translation services within your organisation? Please provide contact
details and job title.

b)   what system do you use to deliver this service?

c)   do you provide your services in-house (throughout the organisation?)
d. do you provide services external to the organisation?

d)   How much do you charge for your services?

 

3.    If you do offer an inhouse service, do you offer:

 

-       face to face interpreting services (including BSL) Connect2Kent
offers this service

-       telephone interpreting services Connect2Kent offers this service

-       written translation services Connect2Kent offers this service

 

4.    Do you use in-house casual interpreters/translations to deliver the
service?

This is part of the Connect2Kent managed service contract, which is
delivered as temporary ad hoc shifts.

 

5.    Do you use in-house permanent/fixed term interpreters/translators to
deliver the service?

Connect2Kent does not have permanent/fixed term interpreters/translators.

 

6.    Do you use language providers to deliver the service?

Connect2Kent does not use language providers to deliver the service.

 

If you are unhappy with this response, and believe KCC has not complied
with legislation, please ask for a review by following our complaints
process; details can be found at this link
[2]http://www.kent.gov.uk/about-the-council...
on our website. Please quote reference FOI/17/2024.

 

If you still remain dissatisfied following an internal review, you can
appeal to the Information Commissioner, who oversees compliance with the
Freedom of Information Act 2000. Details of what you need to do, should
you wish to pursue this course of action, are available from the
Information Commissioner’s website [3]http://www.ico.org.uk/concerns.

 

Yours sincerely

 

Kirsty-Leigh Robertson| Information Access Officer | Information
Resilience & Transparency Team | Room 2.87, Sessions House, Maidstone |
Tel 03000 418301 | Fax 03000 420303 |
[4]http://www.kent.gov.uk/about-the-council...

 

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