Translation and Interpretation Services

The request was successful.

Dear Stoke on Trent City Council,

I would like to make a request for information under the Freedom of Information Act 2000.

1. What is the breakdown/number of all translation and interpretation services per language including spend per annum for your organisation (for the last 3 financial years).

2. Do you currently offer a translation and/or interpreting service (inhouse)? If not, who is your current supplier for language services?

If yes
a. who is the person/service responsible for interpreting and translation services within your organisation? Please provide contact details and job title.
b. what system do you use to deliver this service?
c. do you provide your services in-house (throughout the organisation?)
d. do you provide services external to the organisation?
e. How much do you charge for your services?

3. If you do offer an inhouse service, do you offer:

- face to face interpreting services (including BSL)
- telephone interpreting services
- written translation services

4. Do you use in-house casual interpreters/translations to deliver the service?

5. Do you use in-house permanent/fixed term interpreters/translators to deliver the service?

6. Do you use language providers to deliver the service?

Thanks,

Yours faithfully

Tia Corkish

FOI, Stoke on Trent City Council

Dear Ms Corkish

 

Your request for information ref. SOT64114

 

Thank you for your request for information about translation and
interpretation services.  Your request was received by the Information
Rights Team on 17 November 2017.  This is being dealt with under the terms
of the appropriate Information Rights legislation.

 

In some circumstances we may charge for information.  If there is a charge
we will let you know, as you will have to pay it before we deal with your
request.

 

Some information does not have to be released under this legislation.  We
will check the information you have asked for and send you as much as
possible.  If another person or organisation is named in the information,
we may have to ask their opinion before we decide what we can give you.

 

You should expect to receive a response to your request on or before 15
December 2017 in line with the legislation's 20 working day statutory
deadline.

 

For your information we may publish the response to your request on our
City Council's website, which can be found at the following address:
[1]www.stoke.gov.uk.

 

If you have any queries about this email please do not hesitate to contact
us.

 

Yours sincerely

 

Information Rights Team

 

Information Rights

Floor 2 Civic Centre Glebe Street

Stoke-on-Trent ST4 1HH

City of Stoke-on-Trent 

t 01782 232853, 01782 233020, 01782 233732, 01782 235965

e [2][Stoke on Trent City Council request email]

 

 

 

 

 
 

Stoke-on-Trent has been shortlisted to become UK City of Culture 2021.
Help us to win, find out more and get behind the bid at www.sot2021.com
#sot2021

 Save time, go online; pay your council tax, manage your benefits, book a
housing repair and report a pothole at a time and place that’s convenient
for you at www.stoke.gov.uk 

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References

Visible links
1. http://www.stoke.gov.uk/
2. mailto:[Stoke on Trent City Council request email]

FOI, Stoke on Trent City Council

Dear Ms Corkish

 

Your request for information ref. SOT64114 about translation and
interpretation services.

 

We have now considered your request and a copy of the information is
enclosed below.

 

The information supplied may be used for domestic or journalistic
purposes.  Its use for commercial gain including issuing to the public,
social media or computer blogs may be subject to the issue of a licence
under the Reuse of Public Sector Information Regulations 2015.

 

1.    What is the breakdown/number of all translation and interpretation
services per language including spend per annum for your organisation (for
the last 3 financial years).

Response: The information is not held in the format requested.

2. Do you currently offer a translation and/or interpreting service
(inhouse)? If not, who is your current supplier for language services?    

 

Response: Yes

 

If yes
a. who is the person/service responsible for interpreting and translation
services within your organisation? Please provide contact details and job
title.

 

Response: [1][email address]

Manager of Translation and interpretation service

b. what system do you use to deliver this service? 

 

Response: Please could you advise what you mean by system?

 

c. do you provide your services in-house (throughout the organisation?)

Response: Yes ‎

d. do you provide services external to the organisation?

Response: Yes

e. How much do you charge for your services? 

 

Response: Please see information available at
[2]https://www.stoke.gov.uk/info/20012/busi...
3. If you do offer an inhouse service, do you offer:

- face to face interpreting services (including BSL)
- telephone interpreting services
- written translation services

 

Response: We don’t provide BSL service, however we offer the other
elements of all three services. 

4. Do you use in-house casual interpreters/translations to deliver the
service? 

 

Response: No

 

5. Do you use in-house permanent/fixed term interpreters/translators to
deliver the service? 

 

Reponse: Yes

 

6. Do you use language providers to deliver the service? 

 

Response: No

 

 

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to: The Information Rights Manager, Information Rights
Team, Stoke-on-Trent City Council, Floor 2, Civic Centre, Glebe Street,
ST4 1HH, or email [3][Stoke on Trent City Council request email].

 

If, after contacting us, you are not content with the outcome, you may ask
the Information Commissioner for a decision.  Before doing this, please
see the following link for guidance from the Information Commissioner
relating to how to use your information rights responsibly and
effectively, to enable you to gain the best outcome from the process -
[4]http://ico.org.uk/for_the_public.

 

Generally, the Information Commissioner cannot make a decision unless you
have already used our internal review procedure. The Information
Commissioner can be contacted at: The Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, tel: 0303 123
1113 or you can visit their website at [5]www.ico.gov.uk/complaints.aspx.

 

Yours sincerely

 

Information Rights Team

 

Information Rights

City of Stoke-on-Trent

Floor 2  Civic Centre  Glebe Street  Stoke-on-Trent  ST4 1HH

T: 01782 232853, 01782 233020, 01782 233732, 01782 235965

E: [6][Stoke on Trent City Council request email]

 

Request

Dear Stoke on Trent City Council,

I would like to make a request for information under the Freedom of
Information Act 2000.

1. What is the breakdown/number of all translation and interpretation
services per language including spend per annum for your organisation (for
the last 3 financial years).

2. Do you currently offer a translation and/or interpreting service
(inhouse)? If not, who is your current supplier for language services?

If yes
a. who is the person/service responsible for interpreting and translation
services within your organisation? Please provide contact details and job
title.
b. what system do you use to deliver this service?
c. do you provide your services in-house (throughout the organisation?) d.
do you provide services external to the organisation?
e. How much do you charge for your services?

3. If you do offer an inhouse service, do you offer:

- face to face interpreting services (including BSL)
- telephone interpreting services
- written translation services

4. Do you use in-house casual interpreters/translations to deliver the
service?

5. Do you use in-house permanent/fixed term interpreters/translators to
deliver the service?

6. Do you use language providers to deliver the service?

Thanks,

Yours faithfully

Tia Corkish

 

 

 
 

Stoke-on-Trent has been shortlisted to become UK City of Culture 2021.
Help us to win, find out more and get behind the bid at www.sot2021.com
#sot2021

 Save time, go online; pay your council tax, manage your benefits, book a
housing repair and report a pothole at a time and place that’s convenient
for you at www.stoke.gov.uk 

show quoted sections

 

References

Visible links
1. mailto:[email address]
2. https://www.stoke.gov.uk/info/20012/busi...
3. mailto:[Stoke on Trent City Council request email]
4. http://ico.org.uk/for_the_public
5. http://www.ico.gov.uk/complaints.aspx
6. mailto:[Stoke on Trent City Council request email]