Transfer Of Conditions

Thomas made this Freedom of Information request to UK Border Agency

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Waiting for an internal review by UK Border Agency of their handling of this request.

Dear UK Border Agency,

I lost my passport and was informed by a UKBA border agent that I needed to submit a TOC application.

I first read that up to 90% are completed within 3 weeks.

It has been 3 months since I submitted the application and 2 months since my biometrics.

Are there more detailed statistics about how long it typically takes to recieve my document?

Yours faithfully,

Thomas

Freedom Of Information Team ( IND ), UK Border Agency

Thank you for contacting the UK Border Agency Freedom of Information Team.
The Freedom of Information (FoI) Act 2000 provides public access to any
recorded information held by public authorities
If you have submitted a valid FoI request, we will acknowledge your
request within 24 hours, and aim to provide the information requested
within 20 working days as specified under the FoI Act.
The Act does not give people access to their own personal data
(information about themselves). If you require information that a public
authority holds about you, you must make a Subject Access Request under
the Data Protection Act 1998. You can find further details on how to do
make a Subject Access Request by following the link below:.
[1]http://www.ukba.homeoffice.gov.uk/naviga...
We are unable to respond to other types of immigration enquiries or
general correspondence. For further information please visit our
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Alternatively you can contact the UK Border Agency (UKBA) Immigration
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Freedom of Information Act Policy Team
UKBA

 

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Freedom Of Information Team ( IND ), UK Border Agency

Dear Thomas

Re: Transfer Of Conditions (115280)

Thank you for your recent e mail concerning the above matter. We are currently dealing with your enquiry and will respond shortly.

Kind Regards

UKBA
FOI Team

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Freedom Of Information Team ( IND ), UK Border Agency

Dear Thomas

Thank you for your email below.

You have not defined what date parameters you would like. Would you be content to receive data covering January to December 2011.

Once we have this information we will consider your request

Regards

UKBA

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Dear Freedom Of Information Team ( IND ),

The UK border Agency has done nothing but confirm that they have recieved my request.

Yours sincerely,

Thomas

Freedom Of Information Team ( IND ), UK Border Agency

Dear Thomas,

I do not understand your below email if you have read our earlier email you will see that we have asked you for further information. Once you have provided it we will be able to process your request.

Yours sincerely,

Freedom of Information Act Policy team

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Dear Freedom Of Information Team ( IND ),

I think there is some miscommunication. I am only asking for advice on waiting time for TOC process. I have sent my passport and documents to you 4 months ago. And have done the biometrics just over 9 weeks ago.

Could you provide your current statistics on how long it takes to have this done? I have recieved no information from you since I performed my biometrics.

The problem is there are multiple reasons I need to go home, both medical and personal.

Yours sincerely,

Thomas

John left an annotation ()

I completely understand your frustration, Thomas. My passport along with my other things were stolen while on holiday in a foreign country before I arrived in the UK, meaning I had not yet sorted out essentials such as a bank acct, tax file number and most importantly work. On arrival I was told to visit the Home Office Building in Liverpool. Of course anybody who has tried knows you cannot get through the door without an appointment, appointments are made on line and general inquiries over the telephone after 45 minutes of waiting. All this, only to be answered by someone who was obviously not from the UK given that her thick (undisclosed location) accent was nigh impossible to understand. After 5 minutes of being my own interpreter for the conversation I was told that all the necessary information I required was on the UKBA website. How misdirected I was. I phoned again and again until I finally got someone who sounded like they were local. I was told I should apply by post as there was no guarantee the premium service would work in my favor as my police report was a 'foreign document.' That it would most likely take a month to complete all necessary inquiries relating to my application. So I sent it by post and here is an update of how it has gone so far...

Application sent by Special Delivery: 10 May 2012
Acknowledgment received: 04 Jun 2012 (dated 01 Jun 2012)
Biometrics letter received: 15 Jun 2012 (dated 12 Jun 2012)
Biometrics done at Liverpool post office: 18 Jun 2012)
I asked the MP of the area if she might be able to inquire on my behalf as to get some sort of update. She received a letter from them informing her that I needed to be more patient and that I should've applied in person if I was in a rush. I am absolutely disgusted by the standard of service that the UKBA have provided. Not only has a document which took me all of 3 weeks to obtain taken close to 3 months but I have had to deal with unprofessional and impersonal people with a robot like demeanor in responding to personal inquires, all with misguided and mismanaged information. They seem to have a very 'lofty' way of dealing with people who are in delicate situations.
My sympathies go to you and anybody who has had to deal with the UKBA, now and in the future.