Dear Department for Work and Pensions,
RE: "Live service claims will eventually move to the full service. You will be notified when this will happen and what you need to do at that time."
Please disclose a copy of all standard template letters and leaflets issued to claimant of UC live service, informing them that they must transfer to UC full service (make an online claim for UC full service) , such as UC492, UC500, UC493 UC501, UC495, UC503.
Please disclose a copy of your 'Transfers Case Managers Guide' and screen shots of the 'Transfers Management System (TMS) 14 Day Review list' and the ' ‘Suspended over 32 days’ lists' and guidance issued to Work Coaches concerning UCLS to UCFS.
For a claimant with complex needs and a joint claim with both having complex needs and all are in the No Work-Related Requirements (NWRR) Group, please provide guidance on when a Home Visit will be arranged when claim suspension or termination is being considered, when claimant's have not complied with the transfer process, after failed outbound calls have been made to them and there are no reasons available to delay termination or suspension of a claim.
For joint claims what is the legal basis one of the claimants who does not have complex needs is expected to help the one with complex needs complete their part of the UCLS to UCFS transfer?
In the case of claimants with complex needs and in the NWRR group, when does the DWP contact their GP or others supporting them, before claim suspension and termination activity is undertaken, after attempts to contact claimants has failed?
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