Training materials for universal credit calculation - automated or clerical

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Dear Department for Work and Pensions,

In your Annual Report and Accounts 2021 - 22 you confirmed you had automated the 'insertion of deductions and how deductions are allocated in cases with multiple or shared debts'. I am interested in which parts of the universal credit award calculation still remain manual and which bits have been fully automated.

1) Please provide a copy of the current training materials (powerpoint and notes/workbook etc) available to a UC decision maker or case manager which tell them which parts of the UC calculation currently need to be done manually,

2) Please provide a copy of the current training materials for performing each type of UC calculation that needs to be done manually,

Yours faithfully,

Rosie Mears

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freedom-of-information-request@dwp.gov.uk,

Our ref: FOI2022/58849

Dear Rosie Mears,

Thank you for your request for information which was received on 28th
July. Your request is being considered under the terms of the Freedom of
Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore aim to reply by 26th August.

Please remember to quote the reference number above in any future
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Yours sincerely,
People, Capability FOI

freedom-of-information-request@dwp.gov.uk,

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Dear Rosie Mears,

I am writing in response to your request for information, received 28th
July.

Yours sincerely,

DWP Central FoI Team

J Roberts left an annotation ()

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