Training materials for universal credit calculation - automated or clerical

Rosie Mears made this Freedom of Information request to Department for Work and Pensions

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Department for Work and Pensions,

In your Annual Report and Accounts 2021 - 22 you confirmed you had automated the 'insertion of deductions and how deductions are allocated in cases with multiple or shared debts'. I am interested in which parts of the universal credit award calculation still remain manual and which bits have been fully automated.

1) Please provide a copy of the current training materials (powerpoint and notes/workbook etc) available to a UC decision maker or case manager which tell them which parts of the UC calculation currently need to be done manually,

2) Please provide a copy of the current training materials for performing each type of UC calculation that needs to be done manually,

Yours faithfully,

Rosie Mears

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received by the DWP FOI mailbox.
If your email is a valid Freedom of Information request, as per Section 8
of the FOI Act 2000, you can normally expect a response within 20 working
Please note that email FOI responses will be issued from
[1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
Should you have any further queries in connection with this request please
contact us.
Information on the Department for Work and Pensions can be accessed on here - [2]

show quoted sections


Visible links
1. mailto:[email address]

Our ref: FOI2022/58849

Dear Rosie Mears,

Thank you for your request for information which was received on 28th
July. Your request is being considered under the terms of the Freedom of
Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore aim to reply by 26th August.

Please remember to quote the reference number above in any future

Yours sincerely,
People, Capability FOI,

16 Attachments

Dear Rosie Mears,

I am writing in response to your request for information, received 28th

Yours sincerely,

DWP Central FoI Team

J Roberts left an annotation ()

You might be interested in this:

The Guardian:

'A disabled former police officer has won a legal challenge against the Department for Work and Pensions over its policy of allowing utility companies to automatically deduct hundreds of pounds a year from individuals’ benefits without their consent.'

Timson v SSWP and Severn Trent Water PLC [2022] EWHC 2392 (Admin)

187. As I have said, it is clear from the structure of the legislation that Parliament envisaged that there will be cases in which it is not in the interests of the claimant to be subjected to a TPD, even if there is no doubt that a debt has been accrued. The 1987 Regulations do not specify what those circumstances might be. I can think of three types of case...

292. For the reasons given above, the claim for judicial review succeeds on one aspect only. This is that the Defendant’s written guidance to decision-makers in relation to TPDs is unlawful because, by implication and omission, it has the effect that, read as a whole, the guidance presents a misleading picture of the true legal position to decision-makers, in that it does not make clear that claimants should be offered the opportunity to make representations and/or provide relevant information to the decision-maker before the TPD decision is taken. The claims in relation to the ECHR are dismissed.

TPD = Third Party Deduction