Training Materials for Ramp Assistance on London Underground

The request was successful.

Christopher Stapleton

Dear Transport for London,

Please supply me with all training materials which have been used in the last year, and also those that are currently in use, for the training of London Underground staff, relating to the correct and appropriate use of manual boarding ramps, i.e. the ramps used to assist wheelchair users and mobility scooter users to board and alight London Underground trains.

Please supply training materials of all types, whether written material, or audio material, or video material, or material in any other media.

Yours faithfully,

Christopher Stapleton

FOI, Transport for London

 

 

Dear Mr Stapleton

 

TfL Ref: 1733-1920

 

Thank you for your request received by Transport for London (TfL) on 7
September 2019 asking for information about Training Materials for Ramp
Assistance on London Underground.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

A response will be sent to you by 4 October.

 

We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

Yours sincerely

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

 

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FOI, Transport for London

3 Attachments

 

Dear Mr Stapleton

 

TfL Ref: 1733-1920

 

Thank you for your request received by Transport for London (TfL) on 7
September 2019 asking for information about Training Materials for Ramp
Assistance on London Underground.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm that we hold the information you require.

 

Attached are the materials that are currently trained relating to Manual
Boarding Ramps; this is delivered to Customer Service Assistants 1 and 2
during their promotional training.

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

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