Dear Children and Family Court Advisory Support Service,

1. Please confirm the name(s) and provider(s) of the elearning platform(s) used by your staff to facilitate training and learning needs

2. Please confirm the proportion of courses delivered online versus offline during 2016

3. Please confirm your current completion rate across your organisation of all online training

4. Please provide a copy of your learning and development department (or whichever department is responsible for this) policies and procedures on staff requirements to complete online and offline learning.

Yours faithfully,

G. Harrison

Dear Governance - Cafcass,

Thank you for a very comprehensive reply. I am grateful that you took the time to find the information I requested along with some helpful links to other public documents to support your reply and disclosures.

Regarding the completion data which you have supplied which I would be grateful if you could clarify the following for me?

1. In the spreadsheet of online course completions which you have supplied you list a number of completions alongside each "topic" or "subject". Is this number representative of the number of people who have completed this particular piece of training, or is it a total of completions and could represent the same person completing the same learning more than once?

For example, I notice that there are only 46 completions of your Equalities and Diversity eLearning (on row 26) whilst the row below (row 27) marked Expense Reimbursement Policy shows 1,316 completions so I'm curious if the numbers represent people or multiple completions.

2. Could you also confirm the source of that spreadsheet - for example, did you do a simple export report from your Totara system or did you obtain and collate the data from a different source?

I appreciate your help with this.

many thanks

Yours sincerely,

G. Harrison

Dear Governance - Cafcass,

Thank you for your confirmation.

Would you please provide a report from Totara that shows the numbers of employees who have completed each of the courses on that system?

many thanks, I appreciate your help

Yours sincerely,

G. Harrison