Trading Standards Investigations into Lettings Agents and Property Managers

The request was successful.

Dear Greenwich Borough Council,

Would you please supply the following information under the Freedom of Information Act.

The number of trading standards investigations carried out in relation to letting agents and property management companies in the past 5 years. If the number of investigations is less than 15, please extend the period to 10 years.

With the data please expand using the following criteria:

What was the exact nature of those investigations and outcome on a case by case basis and who were the alleged offending agents involved in those cases. With this in mind please clarify the investigations using the following format taking note of the examples.

Date: xx/xxxx
Company: ABC Agents
Offence/s: Breach of section xx of xxxx Act /Reg xxxx
Nature of Offence: Misleading action/Omission/Money Laundering/Failure to Register for Redress Scheme
Action Taken: Warning Issued/Court Proceedings Taken (Outcome)/ Referred to Police/SFO/CMA/ Or Relevant comment

Date: xx/xxxx
Company: (Under Investigation)
Offence/s: Breach of section xx of xxxx Act /Reg xxxx
Nature of Offence: Misleading action/Omission/Money Laundering/Failure to Register for Redress Scheme
Action Taken: Under Investigation/Proceeding With Court Case/Referred to Police/SFO/CMA/Or Relevant Comment

It is understood that disclosure of any company’s details is not covered by the DPA and therefore cannot be withheld unless there is a current ongoing investigation against the company. In stating this exception only applies to ongoing investigations and does not preclude the company being named relating to previous investigations. If there is an ongoing investigation then please indicate the investigation and omit the company’s name.

Finally, the release of this information is in the public interest and appreciate your cooperation in this matter.

Yours Sincerely,

M Doyle

foi, Greenwich Borough Council

Dear Mr Doyle

Freedom of Information/Environmental Information Regulations request: FOI-9088

Thank you for your request dated 03 November 2017

Your request will be answered by 01 December 2017

If you have any queries about this request, please contact me, quoting the reference number above.

Yours sincerely,

Jackie Jago
Head of Corporate Services
Corporate Services
Directorate of Central Services
Royal Borough of Greenwich

020 8921 5044
 Room 20 Basement The Town Hall, Wellington Street, London SE18 6PW
www.royalgreenwich.gov.uk

foi, Greenwich Borough Council

Dear Mr Doyle

Freedom of Information/Environmental Information Regulations request: FOI-9088 GM

Thank you for your request dated 03 November 2017

Our response is as follows:

Would you please supply the following information under the Freedom of Information Act.

The number of trading standards investigations carried out in relation to letting agents and property management companies in the past 5 years. If the number of investigations is less than 15, please extend the period to 10 years.

No investigations have been carried out in relation to letting agents and property management companies in the past 10 years.


With the data please expand using the following criteria:

What was the exact nature of those investigations and outcome on a case by case basis and who were the alleged offending agents involved in those cases. With this in mind please clarify the investigations using the following format taking note of the examples.

Date: xx/xxxx
Company: ABC Agents
Offence/s: Breach of section xx of xxxx Act /Reg xxxx Nature of Offence: Misleading action/Omission/Money Laundering/Failure to Register for Redress Scheme Action Taken: Warning Issued/Court Proceedings Taken (Outcome)/ Referred to Police/SFO/CMA/ Or Relevant comment

Date: xx/xxxx
Company: (Under Investigation)
Offence/s: Breach of section xx of xxxx Act /Reg xxxx Nature of Offence: Misleading action/Omission/Money Laundering/Failure to Register for Redress Scheme Action Taken: Under Investigation/Proceeding With Court Case/Referred to Police/SFO/CMA/Or Relevant Comment

It is understood that disclosure of any company’s details is not covered by the DPA and therefore cannot be withheld unless there is a current ongoing investigation against the company. In stating this exception only applies to ongoing investigations and does not preclude the company being named relating to previous investigations. If there is an ongoing investigation then please indicate the investigation and omit the company’s name.

Finally, the release of this information is in the public interest and appreciate your cooperation in this matter.

If you have any queries about this correspondence, please contact me, quoting the reference number above.

If you are not satisfied with our response to your request, you can ask for an Internal Review. Internal review requests should be submitted within two months of the date of receipt of the response to your original request. If you wish to do this, please contact us, setting out why you are dissatisfied.

If you are not satisfied with the outcome of the Internal Review, you may apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have exhausted the Internal Review procedure provided by the Council. You can contact the ICO by emailing [email address], or by post at Customer Contact, Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

Yours sincerely,

Jackie Jago
Head of Corporate Services
Corporate Services
Directorate of Central Services
Royal Borough of Greenwich

020 8921 5044
 Room 20 Basement The Town Hall, Wellington Street, London SE18 6PW
www.royalgreenwich.gov.uk

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Dear Greenwich Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Greenwich Borough Council's handling of my FOI request 'Trading Standards Investigations into Lettings Agents and Property Managers'.

Given the population and properties within your remit area along with data being received from other London Boroughs, I now request am requesting internal review as the data is far from being conducive with that received so far from the rest of London.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/t...

Yours faithfully,

Mark Doyle

foi, Greenwich Borough Council

Dear Mr Doyle

Freedom of Information request Internal Review: FOI-IR-9088

Thank you for your request for an Internal Review regarding our response to your Freedom of Information request.

Your request is being dealt with under the terms of the Freedom of Information Act 2000 and will be answered within twenty working days.

If you have any queries, please contact me, quoting the reference number.

If you are not content with the outcome of the Internal Review, you can apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have exhausted the Internal Review procedure provided by the Council. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours sincerely,

Jackie Jago
Head of Corporate Services
Corporate Services
Directorate of Central Services
Royal Borough of Greenwich

020 8921 5044
 Room 20 Basement The Town Hall, Wellington Street, London SE18 6PW
www.royalgreenwich.gov.uk

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foi, Greenwich Borough Council

1 Attachment

Dear Mr Doyle
Internal Review on Freedom of Information request FOI - IR - 9088

Thank you for your Internal Review request on the handling of your Freedom of Information request.

Please see attached our response to your request for an internal review.

If you are not content with the outcome of the Internal Review, you may apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have exhausted the Internal Review procedure provided by the Council. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours sincerely,

Jackie Jago
Head of Corporate Services
Central Services
Royal Borough of Greenwich

020 8921 5044
 Room 20, Basement, Town Hall, Wellington Street, Woolwich, London SE18 6PW
www.royalgreenwich.gov.uk

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