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Trading standards

Bronte Howard made this Freedom of Information request to Newport City Council

This request has been closed to new correspondence. Contact us if you think it should be reopened.

We're waiting for Bronte Howard to read recent responses and update the status.

Dear Newport City Council,

Please could you answer the following questions?

How many complaints did your trading standards department receive in April 2020?

Can you provide a breakdown of what these complaints related to? If this information is unavailable, can you provide what the three most-complained about issues are?

How many trading enforcement actions against businesses did you carry out in April 2020? Can you provide a breakdown of what these enforcements related to?

How many complaints have you received about licensed premises in April 2020?

Can you provide a breakdown of these complaints or - if unavailable - provide some examples of the type of issues raised?

Can you provide any figures for enforcement actions - and break these down by warnings, fines, prosecutions etc?

Can you provide any images relating to enforcement action taken?

Yours faithfully,

Bronte Howard

NCC - City Contact Centre, Newport City Council

Diolch am eich ymholiad, rydym yn ymdrechu i ymateb eich e-bost o fewn 5
diwrnod gwaith. Os yw'ch ymholiad yn brys neu os oes angen sylw arno ar
unwaith, cysylltwch â 01633 656656.

 

Nodwch, os gwelwch yn dda, bydden ni’n defnyddio’ch manylion i greu cyfrif
ar Fy Ngwasanaethau Cyngor. Wedyn, gallwch ddefnyddio’ch cyfrif i greu
ymholiadau a dilyn ceisiadau. Os ni hoffech chi agor cyfrif gyda ni,
gadewch i ni wybod.

Os yw'ch ymholiad mewn perthynas â chasgliad a fethwyd, gwnewch yn siŵr
eich bod yn rhoi gwybod i ni o fewn 24 awr trwy lenwi'r ffurflen
casgliadau a fethwyd ar ein gwefan.

[1]http://www.newport.gov.uk/cy/Waste-Recyc...

 

Thank you for your enquiry, we endeavour to respond to emails within 5
working days.  If your enquiry is urgent or requires immediate attention
please contact 01633 656656.

 

Please be advised to action requests we may use your details to set up an
account on My Council Services, you will then be able to use your account
for any future requests and track any progress. If you do not wish to have
an account set up please let us know.

 

If your enquiry is in relation to a missed collection, please ensure you
report this within 24 hours by completing the missed collection form on
our website.

 

[2]http://www.newport.gov.uk/en/Waste-Recyc...

 

Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg, Saesneg neu yn y ddwy
iaith. Byddwn yn cyfathrebu â chi yn ôl eich dewis. Ni fydd gohebu yn
Gymraeg yn arwain at oedi.

The Council welcomes correspondence in English or Welsh or both, and will
respond to you according to your preference. Corresponding in Welsh will
not lead to delay.

Disclaimer/Ymwadiad

This email contains information intended for the addressee only and may be
confidential, the subject of legal or professional privilege, or be
otherwise protected from disclosure. If you are not the intended recipient
of this message, please notify the sender immediately and do not disclose,
distribute or copy the email to any other party. This email and any
attached file are the property of Newport City Council.

When you email Newport City Council, you consent to the Council monitoring
and reading any such emails for the purposes of security and legislative
compliance. For the full disclaimer please access
http://www.newport.gov.uk/disclaimer.

Mae'r e-bost hwn yn cynnwys gwybodaeth y bwriedir ar gyfer y derbynnydd yn
unig a gall fod yn gyfrinachol, yn destun ragorfraint gyfreithiol neu
broffesiynol, neu fel arall wedi’i diogelu rhag cael ei rhyddhau. Os nad
chi yw derbynnydd bwriadedig y neges hon, a fyddech cystal â rhoi gwybod
i'r anfonwr ar unwaith a pheidio â datgelu, dosbarthu neu gopïo’r e-bost i
unrhyw barti arall. Mae’r e-bost hon ac unrhyw ffeiliau atodedig yn eiddo
i Gyngor Dinas Casnewydd.

Pan fyddwch yn anfon e-bost at Gyngor Dinas Casnewydd, rydych yn cydsynio
i’r Cyngor fonitro a darllen unrhyw e-byst o’r fath at ddibenion
cydymffurfio â diogelwch ac â deddfwriaeth. I weld yr ymwadiad llawn ewch
i http://www.newport.gov.uk/ymwadiad

References

Visible links
1. http://www.newport.gov.uk/cy/Waste-Recyc...
2. http://www.newport.gov.uk/en/Waste-Recyc...

NCC - City Contact Centre, Newport City Council

Prynhawn da/Good afternoon,

Thank you for your recent correspondence to Newport City Council.

I have forwarded your email in Information Management, should you wish to contact them directly in future their email is [email address]

Should you have any further queries, please do not hesitate to contact us on the telephone number below. Our hours of opening are Monday to Friday from 9am to 5pm.
Alternatively please visit our website www.newport.mycouncilservices.com

Cofion cynnes/Kind regards

Tara
Gwasanaethau’r Ddinas / City Services
Cyngor Ddinas Casnewydd / Newport City Council
Rhif Ffôn/ Telephone Number: 01633 656 656
Minicom: 01633 656 657

Visit www.newport.gov.uk
Did you know we offer a range of council services online, easy to use and available 24/7.

Ewch i www.newport.gov.uk
Oeddech chi’n gwybod ein bod yn cynnig ystod o wasanaethau cyngor ar-lein yn hawdd i’w defnyddio ac ar gael 24/7.

The Council welcomes correspondence in English or Welsh. We will communicate with you in the language of your choice, whether that is English, Welsh or in Bilingual format as long as we know which you prefer. Corresponding in Welsh will not lead to delay.

Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg. Byddwn yn cyfathrebu â chi yn eich dewis iaith, boed yn Saesneg, yn Gymraeg neu’n ddwyieithog, cyhyd â’n bod yn ymwybodol o’ch dewis. Ni fydd gohebu yn Gymraeg yn arwain at oedi.

show quoted sections

Newport City Council

Dear Sir/Madam

Thank you for your request for information about :

Trading Standards Complaints

Received on 05/05/2020

This request has been formally logged in our FOI management system and has been assigned the reference REQ08101.
We will endeavour to respond to your request as soon as possible. Please note that due to the current Coronavirus situation in the UK, your request may take longer than usual to respond to and potentially, it could exceed the statutory deadline of 20 working days. Please be assured that we are working to respond to all requests and we appreciate your patience during this extraordinary period.
Please remember to quote the reference number REQ08101 in any future communications.

Yours sincerely,
Information Management

Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg, Saesneg neu yn y ddwy iaith. Byddwn yn cyfathrebu â chi yn ôl eich dewis. Ni fydd gohebu yn Gymraeg yn arwain at oedi.

The Council welcomes correspondence in English or Welsh or both, and will respond to you according to your preference. Corresponding in Welsh will not lead to delay.

Disclaimer/Ymwadiad

This email contains information intended for the addressee only and may be confidential, the subject of legal or professional privilege, or be otherwise protected from disclosure. If you are not the intended recipient of this message, please notify the sender immediately and do not disclose, distribute or copy the email to any other party. This email and any attached file are the property of Newport City Council.

When you email Newport City Council, you consent to the Council monitoring and reading any such emails for the purposes of security and legislative compliance. For the full disclaimer please access http://www.newport.gov.uk/disclaimer.

Mae'r e-bost hwn yn cynnwys gwybodaeth y bwriedir ar gyfer y derbynnydd yn unig a gall fod yn gyfrinachol, yn destun ragorfraint gyfreithiol neu broffesiynol, neu fel arall wedi’i diogelu rhag cael ei rhyddhau. Os nad chi yw derbynnydd bwriadedig y neges hon, a fyddech cystal â rhoi gwybod i'r anfonwr ar unwaith a pheidio â datgelu, dosbarthu neu gopïo’r e-bost i unrhyw barti arall. Mae’r e-bost hon ac unrhyw ffeiliau atodedig yn eiddo i Gyngor Dinas Casnewydd.

Pan fyddwch yn anfon e-bost at Gyngor Dinas Casnewydd, rydych yn cydsynio i’r Cyngor fonitro a darllen unrhyw e-byst o’r fath at ddibenion cydymffurfio â diogelwch ac â deddfwriaeth. I weld yr ymwadiad llawn ewch i http://www.newport.gov.uk/ymwadiad

NCC - CorporateAdmin Supervisor, Newport City Council

Good afternoon

 

An update on your FOI request –unfortunately due to the current situation
with coronavirus we need a little more time to respond to your request.  A
response will be sent to you as soon as we are able.

 

Kind regards

 

Corporate Admin Supervisor

 

Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg, Saesneg neu yn y ddwy
iaith. Byddwn yn cyfathrebu â chi yn ôl eich dewis. Ni fydd gohebu yn
Gymraeg yn arwain at oedi.

The Council welcomes correspondence in English or Welsh or both, and will
respond to you according to your preference. Corresponding in Welsh will
not lead to delay.

Disclaimer/Ymwadiad

This email contains information intended for the addressee only and may be
confidential, the subject of legal or professional privilege, or be
otherwise protected from disclosure. If you are not the intended recipient
of this message, please notify the sender immediately and do not disclose,
distribute or copy the email to any other party. This email and any
attached file are the property of Newport City Council.

When you email Newport City Council, you consent to the Council monitoring
and reading any such emails for the purposes of security and legislative
compliance. For the full disclaimer please access
http://www.newport.gov.uk/disclaimer.

Mae'r e-bost hwn yn cynnwys gwybodaeth y bwriedir ar gyfer y derbynnydd yn
unig a gall fod yn gyfrinachol, yn destun ragorfraint gyfreithiol neu
broffesiynol, neu fel arall wedi’i diogelu rhag cael ei rhyddhau. Os nad
chi yw derbynnydd bwriadedig y neges hon, a fyddech cystal â rhoi gwybod
i'r anfonwr ar unwaith a pheidio â datgelu, dosbarthu neu gopïo’r e-bost i
unrhyw barti arall. Mae’r e-bost hon ac unrhyw ffeiliau atodedig yn eiddo
i Gyngor Dinas Casnewydd.

Pan fyddwch yn anfon e-bost at Gyngor Dinas Casnewydd, rydych yn cydsynio
i’r Cyngor fonitro a darllen unrhyw e-byst o’r fath at ddibenion
cydymffurfio â diogelwch ac â deddfwriaeth. I weld yr ymwadiad llawn ewch
i http://www.newport.gov.uk/ymwadiad

NCC - CorporateAdmin Supervisor, Newport City Council

1 Attachment

Dear Bronte Howard

Thank you for your recent request for information. Your request has been
treated in accordance with the Freedom of Information Act 2000 and/or the
Environmental Information Regulations 2004.

I can confirm that we do hold information that falls within the scope of
your request. The answers to your questions have been provided in the
document attached.

I hope this provides the information you were looking for; if there is any
further information that we can provide, please submit a further request.
If you have any queries about this email or if you are unhappy with the
service you have received in relation to your request and wish to make a
complaint or request a review of our decision, please contact me.

If you are not content with the subsequent outcome of your complaint, you
may apply directly to the Information Commissioner for a decision.
Generally, the ICO cannot make a decision unless you have exhausted the
Councils complaints procedure. The Information Commissioner can be
contacted at: The Information Commissioners Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire SK9 5AF.

For future reference, all Freedom of Information requests can now be
submitted via the link below.

[1]www.newport.gov.uk/foi

Regards

Corporate Admin Supervisor

 

 

 

Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg, Saesneg neu yn y ddwy
iaith. Byddwn yn cyfathrebu â chi yn ôl eich dewis. Ni fydd gohebu yn
Gymraeg yn arwain at oedi.

The Council welcomes correspondence in English or Welsh or both, and will
respond to you according to your preference. Corresponding in Welsh will
not lead to delay.

Disclaimer/Ymwadiad

This email contains information intended for the addressee only and may be
confidential, the subject of legal or professional privilege, or be
otherwise protected from disclosure. If you are not the intended recipient
of this message, please notify the sender immediately and do not disclose,
distribute or copy the email to any other party. This email and any
attached file are the property of Newport City Council.

When you email Newport City Council, you consent to the Council monitoring
and reading any such emails for the purposes of security and legislative
compliance. For the full disclaimer please access
http://www.newport.gov.uk/disclaimer.

Mae'r e-bost hwn yn cynnwys gwybodaeth y bwriedir ar gyfer y derbynnydd yn
unig a gall fod yn gyfrinachol, yn destun ragorfraint gyfreithiol neu
broffesiynol, neu fel arall wedi’i diogelu rhag cael ei rhyddhau. Os nad
chi yw derbynnydd bwriadedig y neges hon, a fyddech cystal â rhoi gwybod
i'r anfonwr ar unwaith a pheidio â datgelu, dosbarthu neu gopïo’r e-bost i
unrhyw barti arall. Mae’r e-bost hon ac unrhyw ffeiliau atodedig yn eiddo
i Gyngor Dinas Casnewydd.

Pan fyddwch yn anfon e-bost at Gyngor Dinas Casnewydd, rydych yn cydsynio
i’r Cyngor fonitro a darllen unrhyw e-byst o’r fath at ddibenion
cydymffurfio â diogelwch ac â deddfwriaeth. I weld yr ymwadiad llawn ewch
i http://www.newport.gov.uk/ymwadiad

References

Visible links
1. https://eur03.safelinks.protection.outlo...

We don't know whether the most recent response to this request contains information or not – if you are Bronte Howard please sign in and let everyone know.