Thank you for contacting the City of Bradford Metropolitan District
Council Corporate Information Governance Team.  We confirm that we have
received your correspondence.

If you have submitted a Freedom of Information or Environmental
Information Regulation request – we will respond to your request in
accordance with the appropriate legislation (20 working days). 

If we require further information from you before we process your request,
we will contact you directly to ask for this. 

City of Bradford Metropolitan District Council is registered with the
Information Commissioners Office (ICO) under the provisions of the Data
Protection Act 2018.  If you would like further information please click
on the following link: [1]Privacy notice | Bradford Council

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Dear Simon

I refer to your request dated 15 March 2024 under the Freedom of
Information Act asking to supply the following information:

1) Is the council reviewing TPP as a partner?

2) What steps are being taken to ensure this systems partner are being
held account to the councils Equality and Diversity policy?

3) How the contract was awarded to TPP and send a link to the open market
invitation that promotes fair competition and also confirm when the
contract expiration date is.

The Council’s response is set out below:

1) Is the council reviewing TPP as a partner?

Bradford Council are reviewing the Case management system it currently
uses, SystmOne, as part of transformational activity to deliver
efficiencies in working practices. This transformational activity was
proposed in December 2023. Please see section headed ‘ ASC3 – Transforming
Our Service Offer’ on page 30 of the ‘Recommendations from the Executive –
Budget 2024/25’ document discussed at the meeting of council on 7^th March
2024. [1]Link to the relevant document.

2) What steps are being taken to ensure this systems partner are being
held account to the councils Equality and Diversity policy?

There is no Equality and Diversity clause within the council’s contract
with The Pheonix Partnership (TPP). More widely, the council’s standard
contract for services includes an equality and diversity clause, holding
providers contractually responsible to deliver services in line with its
Equality and Diversity policy.

3) How the contract was awarded to TPP and send a link to the open market
invitation that promotes fair competition and also confirm when the
contract expiration date is.

Bradford Council Initially contracted with a third party in a procurement
exercise which commenced in 2014 to procure SystmOne as its case
management system. The third party then contracted with TPP, with SystmOne
being implemented in 2016.

In 2019 and 2022 contract extensions were awarded to TPP. Both extensions
were awarded via the negotiated procedure without prior publication in
line with regulation 32 of the Public Contract Regulations 2015 as TPP are
the sole provider for SystmOne. The current contract with TPP relating to
SystemOne ends on 26^th May 2024.

In accordance with the Freedom of Information Act, if you are not
satisfied with the reply to your request you can ask for a review. A
request for a review must be submitted within 40 working days by emailing
us at [2][Bradford City Council request email] or by writing to Corporate
Information Governance Team, City of Bradford Metropolitan District
Council, City Hall, Centenary Square, Bradford, BD1 1HY.

If you are still not satisfied with the outcome of the internal review you
have the right of appeal to the Information Commissioner who can be
contacted at: Information Commissioner’s Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire, SK9 5AF

Tel: 0303 123 1113 URL: [3]www.ico.org.uk.

City of Bradford Metropolitan District Council is registered with the
Information Commissioners Office (ICO) under the provisions of the Data
Protection Act 2018. The Council takes its responsibilities under the Act
very seriously.  To find out more on how we handle your information,
please click on the following link:
[4]https://www.bradford.gov.uk/privacy-notice

Yours sincerely

Jody Leach

Senior Intelligence Analyst

This e-mail, and any attachments, may contain Protected or Restricted
information and is intended solely for the individual to whom it is
addressed. It may contain sensitive or protectively marked material and
should be handled accordingly. If this e-mail has been misdirected, please
notify the author immediately. If you are not the intended recipient you
must not disclose, distribute, copy, print or rely on any of the
information contained in it or attached, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this e-mail may nevertheless contain
viruses which our anti-virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Bradford Council will not accept any liability for damage
caused by computer viruses emanating from any attachment or other document
supplied with this e-mail. E-Mails may be subject to recording and / or
monitoring in accordance with relevant legislation.
Please consider the environment before printing this email

-------------------------------------------------------------------------

From: Simon Jones <[5][FOI #1104164 email]>

To: Freedom of Information <[6][email address]>

Date: 15/03/2024 14:50:15

Subject: Freedom of Information request - TPP Adults Social Care Solution

CAUTION: This email has originated from outside Bradford Council.

Do not click links or open attachments unless you recognise the sender and
know the content is safe.

Dear Bradford City Council,

I note the council use TPP for its Adult Social Care solution. In light of
recent high profile comments in the media from Frank Hester, owner and
founder of TPP. I would like to know

1) Is the council reviewing TPP as a partner?

2) What steps are being taken to ensure this systems partner are being
held account to the councils Equality and Diversity policy?

3) I was also surprised to hear that TPP have donated £10million to the
conservative government, could the council therefore please confirm. How
the contract was awarded to TPP, and send a link to the open market
invitation that promotes fair competition and also confirm when the
contract expiration date is.

Yours faithfully,

Simon Jones

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[7][FOI #1104164 email]

Is [8][Bradford City Council request email] the wrong address for Freedom
of Information requests to Bradford City Council? If so, please contact us
using this form:

[9]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

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For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

[11]https://www.whatdotheyknow.com/help/ico-...

[12]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. https://bradford.moderngov.co.uk/ieListD...
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3. http://www.ico.org.uk/
4. https://www.bradford.gov.uk/privacy-notice
5. mailto:[foi%20#1104164%20email]
6. mailto:[email%20address]
7. mailto:[foi%20#1104164%20email]
8. mailto:[bradford%20city%20council%20request%20email]
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Dear Simon Jones

Thank you for your email with a query about our response. I have asked the team to provide me with an answer to your question about the contract expiry and to check the link to make sure it is an external link.

I will be back in touch once I have those details.

Regards.

Sue Ledger
Administration Officer
Adult Services

Please note: My working hours are all day Tuesday and Friday plus Wednesday morning

Tel: 01274 438841 ● [mobile number]th Floor, Britannia House, Broadway, Bradford, BD1 1HX
(Currently working from home)

City of Bradford Metropolitan District Council
Department of Adult Social Care

Bradford district is the UK City of Culture in 2025
#CityOfCulture2025 | #Bradford2025 | bradford2025.co.uk

This email, and any attachments, may contain Protected or Restricted information and is intended solely for the individual to whom it is addressed. It may contain sensitive or protectively marked material and should be handled accordingly. If this email has been misdirected, please notify the author immediately. If you are not the intended recipient you must not disclose, distribute, copy, print or rely on any of the information contained in it or attached, and all copies must be deleted immediately. Whilst we take reasonable steps to try to identify any software viruses, any attachments to this email may nevertheless contain viruses which our anti-virus software has failed to identify. You should therefore carry out your own anti-virus checks before opening any documents. Bradford Council will not accept any liability for damage caused by computer viruses emanating from any attachment or other document supplied with this email. Emails may be subject to recording and / or monitoring in accordance with relevant legislation.

show quoted sections

Hi

The link that was not accessible in our response is https://bradford.moderngov.co.uk/ieListD...

Regards.

Sue Ledger
Administration Officer
Adult Services

Please note: My working hours are all day Tuesday and Friday plus Wednesday morning

Tel: 01274 438841 ● [mobile number]th Floor, Britannia House, Broadway, Bradford, BD1 1HX
(Currently working from home)

City of Bradford Metropolitan District Council
Department of Adult Social Care

Bradford district is the UK City of Culture in 2025
#CityOfCulture2025 | #Bradford2025 | bradford2025.co.uk

This email, and any attachments, may contain Protected or Restricted information and is intended solely for the individual to whom it is addressed. It may contain sensitive or protectively marked material and should be handled accordingly. If this email has been misdirected, please notify the author immediately. If you are not the intended recipient you must not disclose, distribute, copy, print or rely on any of the information contained in it or attached, and all copies must be deleted immediately. Whilst we take reasonable steps to try to identify any software viruses, any attachments to this email may nevertheless contain viruses which our anti-virus software has failed to identify. You should therefore carry out your own anti-virus checks before opening any documents. Bradford Council will not accept any liability for damage caused by computer viruses emanating from any attachment or other document supplied with this email. Emails may be subject to recording and / or monitoring in accordance with relevant legislation.

show quoted sections

Dear Mr Jones

Following on from your original freedom of information request, thank you
for your request for further information dated 5th April 2024. 

Please note that it may take up to 20 working days for the Council to
consider your request and provide a response.

We aim to respond by 3rd May 2024.

If this timescale should need to be extended to consider an exemption, you
will be notified.  You will also be informed in advance if there is a
charge for supplying copies of the information requested.  

If the requested information contains references to any third parties, we
will need to consult with them prior to disclosure.

If you have any queries regarding your request, please contact the
Corporate Information Governance Team at [Bradford City Council request
email] quoting reference no: 14440.

City of Bradford Metropolitan District Council is registered with the
Information Commissioners Office (ICO) under the provisions of the Data
Protection Act 2018. The Council takes its responsibilities under the Act
very seriously. 

To find out more on how we handle your information, please click on the
following link: https://www.bradford.gov.uk/privacy-notice

Regards

Lindsey Greenwood

Information Governance Officer

Finance, IT & Procurement Service

Telephone Number: 01274 434506

City of Bradford Metropolitan District Council

Department of Corporate Resources

City Hall, Centenary Square, Bradford, BD1 1HY

This email, and any attachments, may contain Protected or Restricted
information and is intended solely for the individual to whom it is
addressed. It may contain sensitive or protectively marked material and
should be handled accordingly. If this email has been misdirected, please
notify the author immediately. If you are not the intended recipient you
must not disclose, distribute, copy, print or rely on any of the
information contained in it or attached, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this email may nevertheless contain
viruses which our anti-virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Bradford Council will not accept any liability for damage
caused by computer viruses emanating from any attachment or other document
supplied with this email. Emails may be subject to recording and/or
monitoring in accordance with relevant legislation.

show quoted sections

Dear Simon

I refer to your request dated 5 April 2024 under the Freedom of
Information Act asking to supply the following information:

In your response you mentioned that the current contract is until May
2024, please can you provide contract details beyond this point. In your
response please can you include contract/start/expiry/contract extensions
available and annual cost.

The Council’s response is set out below:

We are currently in the process of invoking a 1 year extension clause
within our current contract with TPP. Details of this contract can be
found here [1]Adult Social Care Case Management System & Public Health
Community Module - Contracts Finder

In accordance with the Freedom of Information Act, if you are not
satisfied with the reply to your request you can ask for a review. A
request for a review must be submitted within 40 working days by emailing
us at [2][Bradford City Council request email] or by writing to Corporate
Information Governance Team, City of Bradford Metropolitan District
Council, City Hall, Centenary Square, Bradford, BD1 1HY.

If you are still not satisfied with the outcome of the internal review you
have the right of appeal to the Information Commissioner who can be
contacted at: Information Commissioner’s Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire, SK9 5AF

Tel: 0303 123 1113 URL: [3]www.ico.org.uk.

City of Bradford Metropolitan District Council is registered with the
Information Commissioners Office (ICO) under the provisions of the Data
Protection Act 2018. The Council takes its responsibilities under the Act
very seriously. To find out more on how we handle your information, please
click on the following link: [4]https://www.bradford.gov.uk/privacy-notice

Yours sincerely

Jody Leach

Senior Intelligence Analyst

This e-mail, and any attachments, may contain Protected or Restricted
information and is intended solely for the individual to whom it is
addressed. It may contain sensitive or protectively marked material and
should be handled accordingly. If this e-mail has been misdirected, please
notify the author immediately. If you are not the intended recipient you
must not disclose, distribute, copy, print or rely on any of the
information contained in it or attached, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this e-mail may nevertheless contain
viruses which our anti-virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Bradford Council will not accept any liability for damage
caused by computer viruses emanating from any attachment or other document
supplied with this e-mail. E-Mails may be subject to recording and / or
monitoring in accordance with relevant legislation.
Please consider the environment before printing this email

show quoted sections

Dear Mr Jones

Thank you for your request dated 24 April 2024 requesting an internal
review to the Councils response to your information request under the
Freedom of Information Act 2000.

Please note that it may take up to 20 working days allowed for disclosure
under a review to enable the Council to provide a response.

We aim to respond by 23 May 2024.

If you have any queries regarding your review request, please do not
hesitate to contact  the Corporate Information Governance Team at
[Bradford City Council request email] quoting reference no: 14440.

City of Bradford Metropolitan District Council is registered with the
Information Commissioners Office (ICO) under the provisions of the Data
Protection Act 2018. The Council takes its responsibilities under the Act
very seriously. 

To find out more on how we handle your information, please click on the
following link: https://www.bradford.gov.uk/privacy-notice

Regards

Siama Kausar

Information Governance Officer

Finance, IT & Procurement Service

Telephone Number: 01274 434506

City of Bradford Metropolitan District Council

Department of Corporate Resources

City Hall, Centenary Square, Bradford, BD1 1HY

This email, and any attachments, may contain Protected or Restricted
information and is intended solely for the individual to whom it is
addressed. It may contain sensitive or protectively marked material and
should be handled accordingly. If this email has been misdirected, please
notify the author immediately. If you are not the intended recipient you
must not disclose, distribute, copy, print or rely on any of the
information contained in it or attached, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this email may nevertheless contain
viruses which our anti-virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Bradford Council will not accept any liability for damage
caused by computer viruses emanating from any attachment or other document
supplied with this email. Emails may be subject to recording and/or
monitoring in accordance with relevant legislation.

show quoted sections

Please use this email address for all replies to this request:

[FOI #1104164 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

https://www.whatdotheyknow.com/help/ico-...

https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

Dear Simon

Thank you for your email dated 24 April 2024 requesting a review of the
decision made under the Freedom of Information Act 2000.

I have considered the information presented to me and provide the
following response to your questions:

-       Please can you confirm how many contract extensions are available?

1 x 12 months

-       Please can you also provide annual costs in relation to this
contract?

The information requested is exempt from release under section 21 of the
Freedom of Information Act as it is reasonably accessible in the public
domain and can be located via the Contracts and Grants Register. Details
on the costs of the contract can be found here
[1]https://www.contractsfinder.service.gov.....

Please note, if you do not have access to the internet, facilities are
available for you to use at your local library.

In accordance with Section 17(1) of the Freedom of Information Act, this
response acts as a refusal notice under the provisions of Section 21 of
the Act.

The annual value of the contract can be found on our published contracts
and grants register, with a value of £86,076.46. The data can be found in
the ‘December 2022’ file, when searching for ‘Bradford Council Contracts’
while accessing the published register here
[2]https://datahub.bradford.gov.uk/ebase/da...

If you are not satisfied with the outcome of this internal review you have
the right of appeal to the Information Commissioner who can be contacted
at: Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF. Tel: 0303 123 1113. URL: [3]www.ico.org.uk.

City of Bradford Metropolitan District Council is registered with the
Information Commissioners Office (ICO) under the provisions of the Data
Protection Act 2018. The Council takes its responsibilities under the Act
very seriously. To find out more on how we handle your information, please
click on the following link: [4]https://www.bradford.gov.uk/privacy-notice

Yours sincerely

Paul Swallow

Service Manager

Information and Knowledge Service

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Dear Simom

Thank you for your email dated 22nd May. Please note the previous review response as it answered your question as below.

"The annual value of the contract can be found on our published contracts and grants register, with a value of £86,076.46"

If you are not satisfied with the outcome of this internal review you have the right of appeal to the Information Commissioner who can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Tel: 0303 123 1113. URL: www.ico.org.uk.

City of Bradford Metropolitan District Council is registered with the Information Commissioners Office (ICO) under the provisions of the Data Protection Act 2018. The Council takes its responsibilities under the Act very seriously. To find out more on how we handle your information, please click on the following link: https://www.bradford.gov.uk/privacy-notice

Yours sincerely

Jody Leach

Senior Adult Social Care Analyst

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