Dear University of Liverpool,

I am writing to make a formal request for information under the provisions of the Freedom of Information Act 2000. I would like to obtain specific details regarding the logging and monitoring tools in use, including but not limited to Elasticsearch, Splunk, Datadog

I kindly request the following information:

Total Expenditure:
Please disclose the total expenditure incurred by the University for licensing, maintenance, and support fees related to these tools for the current & previous fiscal year

Licensing Costs:
Please provide a breakdown of the licensing costs paid by the University for these tools for the current & previous fiscal year. This breakdown should include the individual costs associated with each tool

Maintenance and Support Costs:
Please provide a breakdown of the maintenance and support costs paid by the University for these tools for the current & previous fiscal year This breakdown should clearly specify the individual costs associated with each tool

Contracts and Suppliers:
Please disclose the names of the contractors or suppliers with whom the University has engaged for the licensing, maintenance, and support services related to log aggregation and other observability tools. Additionally, if applicable, please provide the contract start and end dates for each supplier.

IT Tooling:
Please disclose:
-Which tooling is currently in place to monitor the performance of IT infrastructure & applications
-Who is responsible for IT tooling & solutions at the University of Liverpool

I request that the information be provided in a machine-readable electronic format, preferably in PDF or Excel format. If providing the information in its original electronic format is not possible, please inform me of the available format options.

I understand that, under the Freedom of Information Act 2000, I am entitled to a response within 20 working days from the date of receipt of this request. If for any reason you are unable to respond within this time frame, please inform me promptly and provide an estimated date of when I can expect a response.

Thank you for considering this request. I look forward to your prompt response.

Yours faithfully,

Mr Mahmood