Dear Abbotts Ann CE Primary School, Andover,
This request follows UK legal and mandatory legislation, specifically TM44 Air Conditioning Assessments certification. Your Air Conditioning Assessments Certificates should be readily available at all times and be lodged on the government Landmark database. Failure to have appropriate Certificates will be subject to fines of £300 per building, each week.
Q. It is a legal requirement that you hold valid TM44 Air Conditioning Assessments if any building has a total of more than 12kw of air conditioning present. Certificates are valid from 5 years of the issue date. Have you undertaken your TM44 Air Conditioning Assessments?
Q. Who is the responsible person for ensuring that your buildings are surveyed and assessed, please provide the name, address, email address and telephone number of the responsible person.
Q. If your TM44 Air Conditioning Assessments Certificates are in place, what is their expiry date?
Q. What was the order value of the works placed with the Company which undertook the work?
Q. How many Certificates were produced?
Q. Was the Assessor independent as required under the Regulations?
Q. Name the Assessor organisation.
Your message to [Abbotts Ann CE Primary School, Andover request email] couldn't be
helen.wheeler wasn't found at abbottsann.hants.sch.uk.
request-346903-29634. . . Office 365 helen.wheeler
Action Required Recipient
Unknown To address
How to Fix It
The address may be misspelled or may not exist. Try one or more of the
* Send the message again following these steps: In Outlook, open this
non-delivery report (NDR) and choose Send Again from the Report
ribbon. In Outlook on the web, select this NDR, then select the link
"To send this message again, click here." Then delete and retype the
entire recipient address. If prompted with an Auto-Complete List
suggestion don't select it. After typing the complete address, click
* Contact the recipient (by phone, for example) to check that the
address exists and is correct.
* The recipient may have set up email forwarding to an incorrect
address. Ask them to check that any forwarding they've set up is
* Clear the recipient Auto-Complete List in Outlook or Outlook on the
web by following the steps in this article: Fix email delivery
issues for error code 5.1.10 in Office 365, and then send the message
again. Retype the entire recipient address before selecting Send.
If the problem continues, forward this message to your email admin. If
you're an email admin, refer to the More Info for Email Admins section
Was this helpful? Send feedback to Microsoft.
More Info for Email Admins
Status code: 550 5.1.10
This error occurs because the sender sent a message to an email address
hosted by Office 365 but the address is incorrect or doesn't exist at the
destination domain. The error is reported by the recipient domain's email
server, but most often it must be fixed by the person who sent the
message. If the steps in the How to Fix It section above don't fix the
problem, and you're the email admin for the recipient, try one or more of
The email address exists and is correct - Confirm that the recipient
address exists, is correct, and is accepting messages.
Synchronize your directories - If you have a hybrid environment and are
using directory synchronization make sure the recipient's email address is
synced correctly in both Office 365 and in your on-premises directory.
Errant forwarding rule - Check for forwarding rules that aren't behaving
as expected. Forwarding can be set up by an admin via mail flow rules or
mailbox forwarding address settings, or by the recipient via the Inbox
Recipient has a valid license - Make sure the recipient has an Office 365
license assigned to them. The recipient's email admin can use the Office
365 admin center to assign a license (Users > Active Users > select the
recipient > Assigned License > Edit).
Mail flow settings and MX records are not correct - Misconfigured mail
flow or MX record settings can cause this error. Check your Office 365
mail flow settings to make sure your domain and any mail flow connectors
are set up correctly. Also, work with your domain registrar to make sure
the MX records for your domain are configured correctly.
For more information and additional tips to fix this issue, see Fix
email delivery issues for error code 5.1.10 in Office 365.
Original Message Details
Created Date: 7/20/2016 11:25:44 AM
Sender Address: [FOI #346903 email]
Recipient [Abbotts Ann CE Primary School, Andover request email]
Subject: Freedom of Information request - TM44 AIr Conditioning
Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not
found by SMTP address lookup
DSN generated by: AM4PR0401MB1697.eurprd04.prod.outlook.com
HOP TIME FROM TO WITH RELAY
7/20/2016 local (Exim 4.80) (envelope-from
1 11:25:44 foi titan.ukcod.org.uk <[FOI #346903 email]>) *
7/20/2016 Microsoft SMTP Server (version=TLS1_2,
2 11:25:45 titan.ukcod.org.uk AM5EUR02FT031.mail.protection.outlook.com cipher=TLS_RSA_WITH_AES_256_CBC_SHA256) 1 sec
3 11:25:44 AM5EUR02FT031.eop-EUR02.prod.protection.outlook.com AM4PR0401CA0023.outlook.office365.com Microsoft SMTP Server (TLS) *
7/20/2016 Microsoft SMTP Server (version=TLS1_2,
4 11:25:45 AM4PR0401CA0023.eurprd04.prod.outlook.com AM4PR0401MB1697.eurprd04.prod.outlook.com cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) 1 sec
Original Message Headers
Received: from AM4PR0401CA0023.eurprd04.prod.outlook.com (10.167.83.33) by
AM4PR0401MB1697.eurprd04.prod.outlook.com (10.165.244.19) with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id
15.1.549.5; Wed, 20 Jul 2016 11:25:45 +0000
Received: from AM5EUR02FT031.eop-EUR02.prod.protection.outlook.com
(2a01:111:f400:7e1e::204) by AM4PR0401CA0023.outlook.office365.com
(2603:10a6:200:5::33) with Microsoft SMTP Server (TLS) id 15.1.539.14 via
Frontend Transport; Wed, 20 Jul 2016 11:25:44 +0000
Authentication-Results: spf=permerror (sender IP is 188.8.131.52)
smtp.mailfrom=whatdotheyknow.com; abbottsann.hants.sch.uk; dkim=none (message
not signed) header.d=none;abbottsann.hants.sch.uk; dmarc=none action=none
Received-SPF: PermError (protection.outlook.com: domain of whatdotheyknow.com
used an invalid SPF mechanism)
Received: from titan.ukcod.org.uk (184.108.40.206) by
AM5EUR02FT031.mail.protection.outlook.com (10.152.8.83) with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_RSA_WITH_AES_256_CBC_SHA256) id 15.1.549.5
via Frontend Transport; Wed, 20 Jul 2016 11:25:45 +0000
Received: from foi by titan.ukcod.org.uk with local (Exim 4.80)
(envelope-from <[FOI #346903 email]>)
id 1bPpdI-0005Ym-AN; Wed, 20 Jul 2016 12:25:44 +0100
Date: Wed, 20 Jul 2016 12:25:44 +0100
From: Paul Evans <[FOI #346903 email]>
To: "FOI requests at Abbotts Ann CE Primary School, Andover"
<[Abbotts Ann CE Primary School, Andover request email]>
Message-ID: <[email address]>
Subject: Freedom of Information request - TM44 AIr Conditioning Assessment
Content-Type: text/plain; charset="UTF-8"
Return-Path: [FOI #346903 email]