Title: Municipal Waste and Software Applications

The request was successful.

Dear Walsall Metropolitan Borough Council,

Under the Freedom of Information Act 2000, I kindly request the following information in the context of domestic waste bin/sack collection services, as opposed to trade/commercial collections or waste disposal.

1. Are you currently in a partnership with other councils for waste IT system operations or procurement? If in a partnership please name the partner councils?

2. Do you currently operate waste services (collections) directly, or through a waste contractor such as Biffa, Suez or Veolia. If through a contractor, please name them.

3. Which of the IT systems below do you use for the management of day-to-day municipal bin collections:
a. Yotta
b. Bartec Collective
c. Whitespace/Powersuite
d. Selected Interventions / Echo
e. Core (Suez)
f. Webaspx
g. Other: [please name]
Response:

4. When is your current contract for the IT system OR outsourced waste contract for waste collections management due to expire?

What main software do you use for operational management of:
5 Grounds/parks maintenance
6. Street cleansing
7. Pest control
8. Cemeteries
9. Playgrounds and play equipment
10. Geographic Information System (GIS)
11 Customer Relationship Management (CRM)

I would like to thank you in advance for your help with this.
Yours faithfully,

DPatrick

Walsall Metropolitan Borough Council

1 Attachment

Dear Mr Patrick

 

Request for Information RFI-4574-22

 

Thank you for your request for information relating to Municipal Waste and
Software Applications which was received on 09 May 2022.

 

In accordance with the provisions of the Freedom of Information Act 2000
the council will respond to your request within 20 working days, saying
whether we have the information that you want, and if there will be any
charges. 

 

If, for any reason, we cannot provide you with the information, we will
tell you why.

If we need to clarify your request, we will contact you again.

 

Update – Your Information Rights Requests and Coronavirus:

 

Walsall Council is working extremely hard to ensure the safety and
wellbeing of all residents of the borough during this difficult period. As
part of this working practices and priorities within the council may need
to change in line with advice from the Government and our own Public
Health Service.

 

This may mean that our usual processes for responding to requests for
information will need to change, and unfortunately you may experience
delays in receiving the information you have requested.

 

We apologise in advance if we cannot respond within the statutory
timeframe of your request - however should your request be effected we
will let you know and will endeavour to keep you updated on our progress.

 

We ask that show understanding and patience as we work through this
difficult time and we assure that we will do our upmost to ensure you
receive a response to your request as soon as possible

 

In the meantime, if you need to contact me about your request, please do
so quoting the above reference number.

 

Yours sincerely,

Fakhara Qanwal

 

 

Assurance Team, Resources and Transformation

Walsall Metropolitan Borough Council,

Civic Centre,

Darwall Street,

Walsall, WS1 1DG

Email: [Walsall Council request email]

Service area: [1]walsall.gov.uk/ Information Governance and Assurance

Website:  [2]www.walsall.gov.uk

 

[3]http://int.walsall.gov.uk/portals/0/Comm...

Disclaimer: IF THIS EMAIL IS MARKED PRIVATE OR CONFIDENTIAL - PLEASE
RESPECT CONFIDENTIALITY AND DO NOT SHARE OR FORWARD IT TO ANYONE ELSE
WITHOUT THE EXPRESS CONSENT OF THE AUTHOR. The information in this message
should be regarded as confidential and is intended for the addressee only
unless explicitly stated.  If you have received this message in error it
must be deleted and the sender notified.  The views expressed in this
message are personal and not necessarily those of Walsall MBC unless
explicitly stated.  E-mails sent or received from Walsall MBC may be
intercepted and read by the Council.  Interception will only occur to
ensure compliance with Council policies or procedures or regulatory
obligations, to prevent or detect crime. You should also be aware that any
email may be the subject of a request under Data Protection, Freedom of
Information or Environmental Information legislation and therefore could
be disclosed to third parties.

 

E-mail Security: Communication by internet email is not secure as
messages can be intercepted and read by someone else. Therefore we
strongly advise you not to email any information, which if disclosed to
unrelated third parties would be likely to cause harm or distress. If you
have an enquiry of this nature please provide a postal address to allow us
to communicate with you in a more secure way. If you want us to respond by
email you must realise that there can be no guarantee of privacy.

 

 

References

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2. https://eur01.safelinks.protection.outlo...

Walsall Metropolitan Borough Council

1 Attachment

Dear Mr Patrick,

 

I write to acknowledge and apologise for the delay in responding to your
request relating to Municipal Waste and Software Applications. As you
know, the council is required to respond to all requests for information
under the Freedom of Information Act within 20 working days, unless a
‘qualified exception’ applies that requires the consideration of the
Public Interest.

 

Walsall Council takes its obligations under this legislation extremely
seriously and I am sorry that in this case we have not met this timescale.

 

I would like to take this opportunity to assure you of our best
intentions in this regard. I can confirm that a full reply to your request
will be sent to you as soon as possible

 

If you have any queries in regard to this process, please do not hesitate
to contact us.

 

 

Yours sincerely,

Laurie Andrews

 

 

Assurance Team, Resources and Transformation

Walsall Metropolitan Borough Council,

Civic Centre,

Darwall Street,

Walsall, WS1 1DG

Email: [Walsall Council request email]

Service area: [1]walsall.gov.uk/ Information Governance and Assurance

Website:  [2]www.walsall.gov.uk

 

[3]http://int.walsall.gov.uk/portals/0/Comm...

Disclaimer: IF THIS EMAIL IS MARKED PRIVATE OR CONFIDENTIAL - PLEASE
RESPECT CONFIDENTIALITY AND DO NOT SHARE OR FORWARD IT TO ANYONE ELSE
WITHOUT THE EXPRESS CONSENT OF THE AUTHOR. The information in this message
should be regarded as confidential and is intended for the addressee only
unless explicitly stated.  If you have received this message in error it
must be deleted and the sender notified.  The views expressed in this
message are personal and not necessarily those of Walsall MBC unless
explicitly stated.  E-mails sent or received from Walsall MBC may be
intercepted and read by the Council.  Interception will only occur to
ensure compliance with Council policies or procedures or regulatory
obligations, to prevent or detect crime. You should also be aware that any
email may be the subject of a request under Data Protection, Freedom of
Information or Environmental Information legislation and therefore could
be disclosed to third parties.

 

E-mail Security: Communication by internet email is not secure as
messages can be intercepted and read by someone else. Therefore we
strongly advise you not to email any information, which if disclosed to
unrelated third parties would be likely to cause harm or distress. If you
have an enquiry of this nature please provide a postal address to allow us
to communicate with you in a more secure way. If you want us to respond by
email you must realise that there can be no guarantee of privacy.

 

 

References

Visible links
1. https://eur01.safelinks.protection.outlo...
2. https://eur01.safelinks.protection.outlo...

Walsall Metropolitan Borough Council

1 Attachment

Dear Mr Patrick,

 

Freedom of Information Request RFI-4574-22

 

Further to your request for information about Municipal Waste and Software
Applications, I can tell you the following:

 

1. Are you currently in a partnership with other councils for waste
IT system operations or procurement? If in a partnership please name the
partner councils?

No

2. Do you currently operate waste services (collections) directly, or
through a waste contractor such as Biffa, Suez or Veolia. If through a
contractor, please name them.

No

3.    Which of the IT systems below do you use for the management of
day-to-day municipal bin collections:

 

Yotta

 

4.    When is your current contract for the IT system OR outsourced waste
contract for waste collections management due to expire?

15th Novenber 2022

What main software do you use for operational management of:

 

5.    Grounds/parks maintenance

Mayrise

 

6.    Street cleansing

Mayrise

 

7.    Pest control

Walsall Council no longer have a pest control service

 

8.    Cemeteries

We currently use CAS, but are in the process of transferring to Epilog

 

9.    Playgrounds and play equipment

PSS

 

10. Geographic Information System (GIS)

iShare, MapInfo

 

11. Customer Relationship Management (CRM) 

Microsoft Dynamics

 

Most of the information that we provide in response to Freedom of
Information Act 2000 requests will be subject to copyright protection.  In
most cases the copyright will be owned by Walsall Council. The copyright
in respect of other information may be owned by another person or
organisation, as indicated.

 

You are free to use any information supplied to you in response to this
request for your own non-commercial research or private study purposes.
The information may also be used for any other purpose allowed by a
limitation or exception in copyright law, such as news reporting. 
However, any other type of re-use, for example by publishing the
information in analogue or digital form, including on the internet, will
require the permission of the copyright owner.

  

I hope that the information provided is useful to you. However, if you are
dissatisfied, you should set out in writing your grounds for complaint and
send to: Corporate Assurance Manager, Resources & Transformation, Civic
Centre, Darwall Street, Walsall, WS1 1TP.

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner’s Office (ICO) for a decision.
Please remember that, generally, the ICO cannot make a decision unless you
have first exhausted the complaints procedure provided by the council. The
Information Commissioner can be contacted at: The Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9
5AF. https://ico.org.uk/global/contact-us/

 

Yours sincerely,

Laurie Andrews 

 

Assurance Team, Resources and Transformation

Walsall Metropolitan Borough Council,

Civic Centre,

Darwall Street,

Walsall, WS1 1DG

Email: [Walsall Council request email]

Service area: walsall.gov.uk/ Information Governance and Assurance

Website:  www.walsall.gov.uk

 

Disclaimer: IF THIS EMAIL IS MARKED PRIVATE OR CONFIDENTIAL - PLEASE
RESPECT CONFIDENTIALITY AND DO NOT SHARE OR FORWARD IT TO ANYONE ELSE
WITHOUT THE EXPRESS CONSENT OF THE AUTHOR. The information in this message
should be regarded as confidential and is intended for the addressee only
unless explicitly stated.  If you have received this message in error it
must be deleted and the sender notified.  The views expressed in this
message are personal and not necessarily those of Walsall MBC unless
explicitly stated.  E-mails sent or received from Walsall MBC may be
intercepted and read by the Council.  Interception will only occur to
ensure compliance with Council policies or procedures or regulatory
obligations, to prevent or detect crime. You should also be aware that any
email may be the subject of a request under Data Protection, Freedom of
Information or Environmental Information legislation and therefore could
be disclosed to third parties.

 

E-mail Security: Communication by internet email is not secure as messages
can be intercepted and read by someone else. Therefore we strongly advise
you not to email any information, which if disclosed to unrelated third
parties would be likely to cause harm or distress. If you have an enquiry
of this nature please provide a postal address to allow us to communicate
with you in a more secure way. If you want us to respond by email you must
realise that there can be no guarantee of privacy.

 

 

 

 

 

 

Laurie Andrews

Assurance Officer

Assurance Team, Resources and Transformation

Walsall Metropolitan Borough Council

3rd Floor (HR Suite), Civic Centre, Darwall Street, Walsall, WS1 1DG

Email: [email address]

Web: www.walsall.gov.uk

 

 Disclaimer: IF THIS EMAIL IS MARKED PRIVATE OR CONFIDENTIAL - PLEASE
RESPECT THAT AND DO NOT FORWARD IT TO ANYONE ELSE WITHOUT THE EXPRESS
PERMISSION OF THE AUTHOR. The information in this message should be
regarded as confidential and is intended for the addressee only unless
explicitly stated.  If you have received this message in error it must be
deleted and the sender notified.  The views expressed in this message are
personal and not necessarily those of Walsall MBC unless explicitly
stated.  E-mails sent or received from Walsall MBC may be intercepted and
read by the Council.  Interception will only occur to ensure compliance
with Council policies or procedures or regulatory obligations, to prevent
or deter crime, or for the purposes of essential maintenance or support of
the e-mail system. You should also be aware that any email may be subject
of a request under Data Protection, Freedom of Information or
Environmental Information legislation and therefore could be disclosed to
third parties.

 

E-mail Security: Communication by internet email is not secure as messages
can be intercepted and read by someone else. Therefore we strongly advise
you not to email any information, which if disclosed to unrelated third
parties would be likely to cause you distress. If you have an enquiry of
this nature please provide a postal address to allow us to communicate
with you in a more secure way. If you want us to respond by email you must
realise that there can be no guarantee of privacy.