Thank you for contacting Trafford Information Governance team. 

Please note that all Governance Services (including Legal Services,
Information Governance Services and Governance Services) staff are
currently working from home.  We have a skeleton staff attending the
office once a week.  Wherever possible, please avoid posting documents to
us and use electronic communication instead.  If you must post a hard copy
document, please note that the post is only checked once a week. We do not
currently accept service of any documents by DX.  In these exceptional
times please note our response times to correspondences may increase as we
continue to support the most vulnerable in society and our frontline
services.

If you have access to the Internet you may wish to see if your enquiry can
be dealt with online at [1]www.trafford.gov.uk.  The council's website
enables many forms to be completed and payments to be made online, as well
as providing comprehensive information.

Kind regards

Information Governance Team.

References

Visible links
1. http://www.trafford.gov.uk/

Good Evening,

Thank you for your FOI request.

Please clarify your full name in order for us to proceed with your
request. This is a requirement under section 8 of the Freedom of
Information Act 2000.

Yours sincerely,

Information Governance

Legal Services | Trafford Council | Trafford Town Hall | Talbot Road |
Stretford | M32 0TH

Email: [1][email address]

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Thank you for contacting Trafford Information Governance Team, please
treat this automatic email as confirmation that we have received your
enquiry and will respond to you accordingly.
 
Please note that Governance Services (including Legal Services,
Information Governance Services and Governance Services) staff may
currently be working from home.  We have some staff attending the office
on a weekly basis, however wherever possible, please avoid posting
documents to us and use electronic communication instead.  We do not
currently accept service of any documents by DX or FAX.
 
If you have access to the Internet you may wish to see if your enquiry can
be dealt with online at [1]www.trafford.gov.uk.  The council's website
enables many forms to be completed and payments to be made online, as well
as providing comprehensive information.
Kind regards
Information Governance Team
Trafford Council

References

Visible links
1. http://www.trafford.gov.uk/

Thank you for your email. 

Your enquiry has been given the reference number 11843.  Please quote this
in all future correspondence with regard to this enquiry.

We aim to respond fully to all emails from the public as soon as possible,
where they are seeking a response. 

If you are requesting information under the Freedom of Information Act or
Environmental Information Regulations, there is a 20 working day statutory
timescale within which to provide the information requested, subject to
any exemptions which may apply.  The 20 working day timescale will start
on the first working day following receipt of your email.

If you have access to the Internet you may wish to see if your enquiry can
be dealt with online at [1]www.trafford.gov.uk.  The council's website
enables many forms to be completed and payments to be made online, as well
as providing comprehensive information.

Thank you
Trafford Council

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Dear Mr Patrick

Thank you for your email of the 30th May 2022 where you requested
information under the Freedom of Information Act 2000

The information you requested is as follows:

1.    Are you currently in a partnership with other councils for waste IT
system operations or procurement? If in a partnership please name the
partner councils?

No

2.    Do you currently operate waste services (collections) directly, or
through a waste contractor such as Biffa, Suez or Veolia. If through a
contractor, please name them.

We operate waste services through a contract with Amey.

3.    Which of the IT systems below do you use for the management of
day-to-day municipal bin collections:

a.    Yotta

b.    Bartec Collective

c.    Whitespace/Powersuite - Amey use Whitespace

d.    Selected Interventions / Echo

e.    Core (Suez)

f.     Webaspx

g.    Other: [please name]

Response:

4.    When is your current contract for the IT system OR outsourced waste
contract for waste collections management due to expire?

The contract with Amey is due to expire in June 2020

What main software do you use for operational management of:

5.     Grounds/parks maintenance  - Contracted to Amey who use Whitespace

6.    Street cleansing - Contracted to Amey who use Whitespace

7.    Pest control – Civica APP

8.    Cemeteries – Epilog Sequel

9.    Playgrounds and play equipment - Contracted to Amey who use
Whitespace

10. Geographic Information System (GIS) – MapInfo, QGIS and iShare

11.  Customer Relationship Management (CRM) – Contact360

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should be addressed to: Information Governance
Manager, Trafford Council, Town Hall, Talbot Road StretfordM33 0TH or via
email to [1][Trafford Council request email]  

Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF

The supply of information in response to a freedom of information request
does not confer an automatic right to re-use the information.  Under UK
copyright law you can use any information supplied for the purposes of
private study and non-commercial research without requiring permission.
 Similarly, information supplied can also be re-used for the purposes of
news reporting. An exception to this is photographs.

For other forms of re-use, for example publishing the information, you
would need the permission of the organisation or person who owns the
copyright.  In the case of information produced by government departments
and agencies you can re-use the information under the Open Government
Licence.  For information about this please see
[2]http://www.nationalarchives.gov.uk/doc/o...

If, however, the copyright is identified as belonging to somebody else,
you will need to apply for permission.  For information about how to
obtain permission from a third party, please go to Intellectual Property
Office’s website at [3]www.ipo.gov.uk

Yours sincerely,

Information Governance

Legal Services | Trafford Council | Trafford Town Hall | Talbot Road |
Stretford | M32 0TH

Please note that Governance Services (including Legal Services,
Information Governance Services and Governance Services) staff may
currently be working from home.  We have some staff attending the office
on a weekly basis.  Wherever possible, please avoid posting documents to
us and use electronic communication instead.  We do not currently accept
service of any documents by DX or FAX

From: Singh, Geeta On Behalf Of Data Protection
Sent: 31 May 2022 08:40
To: 'DPatrick' <[FOI #860349 email]>
Subject: RE: 11843 Freedom of Information request - Title: Municipal Waste
and Software Applications

Thank you for your email. 

Your enquiry has been given the reference number 11843.  Please quote this
in all future correspondence with regard to this enquiry.

We aim to respond fully to all emails from the public as soon as possible,
where they are seeking a response. 

If you are requesting information under the Freedom of Information Act or
Environmental Information Regulations, there is a 20 working day statutory
timescale within which to provide the information requested, subject to
any exemptions which may apply.  The 20 working day timescale will start
on the first working day following receipt of your email.

If you have access to the Internet you may wish to see if your enquiry can
be dealt with online at [4]www.trafford.gov.uk.  The council's website
enables many forms to be completed and payments to be made online, as well
as providing comprehensive information.

Thank you
Trafford Council

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