Thank you for your request for information. I can confirm that your
enquiry is receiving attention.

In accordance with the provisions of the Freedom of Information Act 2000
you should receive a comprehensive reply to your request within 20 working
days from receipt of your enquiry.

The Council’s current activities and up to date changes to our service
delivery can be found on our website at
[1]https://www.tendringdc.gov.uk/coronavirus

In certain circumstances, a fee may be payable for determining, locating,
retrieving and extracting information and/or the cost for disbursements
such as photocopying and postage. If this applies, a Fees Notice will be
issued to you with details of any costs involved in advance and you will
be required to pay this before I can proceed to deal with your request.

Further information about your rights is also available from the
Information Commissioner at: Information Commissioner's Office, Wycliffe
House, Water Lane, Wilmslow SK9 5AF Telephone: 0303 123 1113,
[2]www.ico.gov.uk.

Kind regards,

Charlene Haynes
On behalf of Corporate Information Manager

Corporate Services

Tendring District Council

Phone: 01255 686063
E-mail: [3][Tendring District Council request email] 

[4]www.tendringdc.gov.uk

Tendring District Council, Town Hall, Station Road, Clacton-on-Sea, Essex
CO15 1SE

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Dear D.Patrick

Further to your request for information regarding Municipal Waste and
Software Applications, which was received on 10/05/22, please see below
the answers to your enquiry.

1.       Are you currently in a partnership with other councils for waste
IT system operations or procurement? If in a partnership please name the
partner councils?

No

2.       Do you currently operate waste services (collections) directly,
or through a waste contractor such as Biffa, Suez or Veolia. If through a
contractor, please name them.

Veolia

3. Which of the IT systems below do you use for the management of
day-to-day municipal bin collections:

a. Yotta

b. Bartec Collective

c. Whitespace/Powersuite

d. Selected Interventions / Echo

e. Core (Suez)

f. Webaspx

g. Other: [please name]

Response: None, but Veolia undertaking soft launch of Echo

3.       When is your current contract for the IT system OR outsourced
waste contract for waste collections management due to expire?

31^st January 2026

What main software do you use for operational management of:

5 Grounds/parks maintenance – No recorded data

6. Street cleansing Microsoft Excel

7. Pest control – No recorded data

8. Cemeteries – No recorded data

9. Playgrounds and play equipment – No recorded data

10. Geographic Information System (GIS) - ESRI ArcGIS

11 Customer Relationship Management (CRM) – No such system

I hope this information is of assistance to you. If you have any other
queries about this matter then please contact the Corporate Information
Manager at [1][email address].

Right to Internal Review:

If you are dissatisfied with your FOI response or with the way your
request has been handled under the Freedom of Information Act, you have
the right to ask for your request to be independently reviewed. You should
set out your representations in writing explaining why you are
dissatisfied with this response or the way your request has been handled
and send to [2][email address]. Alternatively, you can
post a request for an internal review to Mrs L Trembath, Corporate
Services, Town Hall, Station Road, Clacton-on-Sea, Essex CO15 1SE. The
review will be conducted in accordance with the Council’s internal review
procedure. Further details of this procedure can be obtained from all
Council offices or from our website ([3]www.tendringdc.gov.uk). You will
be notified of the outcome of the review as soon as possible and in any
event within 20 working days from receipt of your representations.

Appeal:

If you should still remain dissatisfied following the outcome of the
review, you may apply to the Information Commissioner for a decision by
writing to:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow
SK9 5AF

Telephone: 0303 123 1113, [4]www.ico.gov.uk.

The Council’s current activities and up to date changes to our service
delivery can be found on our website at
[5]https://www.tendringdc.gov.uk/coronavirus

Further information about your rights is also available from the
Information Commissioner at: Information Commissioner's Office, Wycliffe
House, Water Lane, Wilmslow SK9 5AF Telephone: 0303 123 1113,
[6]www.ico.gov.uk .

Kind regards,

Charlene Haynes
On behalf of Corporate Information Manager

Corporate Services

Tendring District Council

Phone: 01255 686063
E-mail: [7][Tendring District Council request email] 

[8]www.tendringdc.gov.uk

Tendring District Council, Town Hall, Station Road, Clacton-on-Sea, Essex
CO15 1SE

From: Charlene Haynes On Behalf Of Corporate Information Manager
Sent: 11 May 2022 15:26
To: 'DPatrick' <[FOI #860338 email]>
Subject: FOI Acknowledgement [ref: #2022-269] - Municipal Waste and
Software Applications

Thank you for your request for information. I can confirm that your
enquiry is receiving attention.

In accordance with the provisions of the Freedom of Information Act 2000
you should receive a comprehensive reply to your request within 20 working
days from receipt of your enquiry.

The Council’s current activities and up to date changes to our service
delivery can be found on our website at
[9]https://www.tendringdc.gov.uk/coronavirus

In certain circumstances, a fee may be payable for determining, locating,
retrieving and extracting information and/or the cost for disbursements
such as photocopying and postage. If this applies, a Fees Notice will be
issued to you with details of any costs involved in advance and you will
be required to pay this before I can proceed to deal with your request.

Further information about your rights is also available from the
Information Commissioner at: Information Commissioner's Office, Wycliffe
House, Water Lane, Wilmslow SK9 5AF Telephone: 0303 123 1113,
[10]www.ico.gov.uk.

Kind regards,

Charlene Haynes
On behalf of Corporate Information Manager

Corporate Services

Tendring District Council

Phone: 01255 686063
E-mail: [11][Tendring District Council request email]

[12]www.tendringdc.gov.uk

Tendring District Council, Town Hall, Station Road, Clacton-on-Sea, Essex
CO15 1SE

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