SUBJECT: PLEASE READ: acknowledgement / response to your request

Thank you for your request. We have to respond to Freedom of Information
Act (FOIA) requests within 20 working days and as soon as is reasonably
practicable. You will therefore hear back from us as soon as possible.

However, please note that if your request relates to the following, this
email acts as a response to your request and you will not receive further
correspondence from us.

Information relating to Norfolk County Council:

If your request relates to any of the following, you should refer your
request to Norfolk County Council
https://www.norfolk.gov.uk/what-we-do-an...,
as they are responsible for these services:

• Roads and Transport – potholes, road safety
• Education and Learning - schools
• Care, support and health – adult social care, blue badges
• Children and Families – adoption
• Libraries, local history and archives
• Trading Standards

Information that is published on our website:

If your request relates to the following information, I should advise that
this information is exempt under Section 21 (1) of the Freedom of
Information Act 2000, as the information is reasonably accessible via our
website:
https://www.southnorfolkandbroadland.gov...

• Council Budgets - refer to our Budget Books
• Contracts - refer to the Council’s Contract Register
• Business Rates - refer to details about all Business Rate accounts
• Staff - refer to the Senior Structure Chart
• Money spent - refer to data relating to spending over £250
• Public Health Funerals Refer to Public Funerals page

In accordance with the FOIA this email acts as a Refusal Notice. In terms
of the exemption, you have a right of appeal against our decision. In the
first instance this appeal must be internal, and you can email
[email address] to request a review.

Please do not reply to this message - replies to this message are routed
to an unmonitored mailbox.

PLEASE READ: acknowledgement / response to your request

Thank you for your request. We have to respond to Freedom of Information
Act (FOIA) requests within 20 working days and as soon as is reasonably
practicable. You will therefore hear back from us as soon as possible.

However, please note that if your request relates to the following, this
email acts as a response to your request and you will not receive further
correspondence from us.

Information relating to Norfolk County Council:

If your request relates to any of the following, you should refer your
request to Norfolk County Council
[1]https://www.norfolk.gov.uk/what-we-do-an...,
as they are responsible for these services:

·      Roads and Transport – potholes, road safety

·      Education and Learning - schools

·      Care, support and health – adult social care, blue badges

·      Children and Families – adoption

·      Libraries, local history and archives

·      Trading Standards

Information that is published on our website:

If your request relates to the following information, I should advise that
this information is exempt under Section 21 (1) of the Freedom of
Information Act 2000, as the information is reasonably accessible via our
website:
[2]https://www.southnorfolkandbroadland.gov...
 

·      Council Budgets - refer to our Budget Books
·      Contracts - refer to the Council’s Contract Register
·      Business Rates - refer to details about all Business Rate
accounts
·      Staff - refer to the Senior Structure Chart
·      Money spent - refer to data relating to spending over £250
·      Public Health Funerals Refer to Public Funerals page

In accordance with the FOIA this email acts as a Refusal Notice.  In terms
of the exemption, you have a right of appeal against our decision.  In the
first instance this appeal must be internal, and you can email
[3][email address] to request a review.

Please do not reply to this message - replies to this message are routed
to an unmonitored mailbox.

References

Visible links
1. https://www.norfolk.gov.uk/what-we-do-an...
2. https://www.southnorfolkandbroadland.gov...
3. mailto:[email address]

Hello

I refer to your Freedom of Information request to which I am now in a
position to respond on behalf of South Norfolk Council.  My response is
outlined below along with your questions for ease of reference.

1. Are you currently in a partnership with other councils for waste IT
system operations or procurement? If in a partnership please name the
partner councils?

No

2. Do you currently operate waste services (collections) directly, or
through a waste contractor such as Biffa, Suez or Veolia. If through a
contractor, please name them.

In-house

3. Which of the IT systems below do you use for the management of
day-to-day municipal bin collections:

a. Yotta

b. Bartec Collective

c. Whitespace/Powersuite

d. Selected Interventions / Echo

e. Core (Suez)

f. Webaspx

g. Other: [please name]

Response:  Webaspx

4. When is your current contract for the IT system OR outsourced waste
contract for waste collections management due to expire?

Rolling contract August 2022

What main software do you use for operational management of:

5 Grounds/parks maintenance  Uniform

6. Street cleansing  Uniform

7. Pest control  Uniform

8. Cemeteries  Cemeteries do not fall within the remit of the Council
therefore no data is held

9. Playgrounds and play equipment   PSS Live

10. Geographic Information System (GIS)   Esri – ArcMap, ArcGIS Pro,
ArcGIS Online

11 Customer Relationship Management (CRM)   No system in place

I hope this is of assistance and is sufficient to meet your requirements,
but if, for whatever reason you wish to get back to me, please feel free
to do so. In particular, if you are unhappy with the information provided
or how your request was handled, please let me know and I will explain how
you can request an internal review of our decision.  

Please quote SFOI 22-186 in any further correspondence concerning this
request.

Regards

Sue

Sue White
Senior Governance and Deputy Monitoring Officer
t  01508 533800 e [email address]  

[1]Broadland District Council [4]South Norfolk Council Logo [7][IMG]
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[2]Facebook Logo [3]Twitter Logo
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