Thank you for contacting Southend-on-Sea Borough Council. This is an
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Customer Service Centre

Southend on Sea Borough Council

Civic Centre

Victoria Avenue

Southend-on-Sea

Essex SS2 6EP

Email: [3][Southend-on-Sea City Council request email]

Web: [4]http://www.southend.gov.uk

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References

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3. mailto:[Southend-on-Sea City Council request email]
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Good Afternoon,

Thank you for your email.

Your enquiry has been sent to the FOI Department for assistance.

Regards

Sophie, Customer Service Centre
Southend-on-Sea Borough Council
Civic Centre
Victoria Avenue
Southend-on-Sea
Essex SS2 6EP
Email: [Southend-on-Sea City Council request email]
Web: www.southend.gov.uk
Do It Online...
Apply for it; Book it; Find it; Pay it; Report it; Say it; View it

show quoted sections

Customer Notice: Please do not e-mail Freedom of Information requests for
Southend City Council to individual officers. Please instead direct them
to [1][email address] where our central team will
direct their registration and completion.

Dear D Patrick,

Thank you for your request received on 09/05/2022 for information under
the Freedom of Information Act 2000 or the Environmental Information
Regulations 2004.

Your request should receive a reply by 08/06/2022.

If you have any other queries, please get in touch quoting the FOI
reference number FOI 11733. Where possible please use email as telephone
contact may not always be possible due to revised working arrangements.

Kind regards,

Skye Larkin – Corporate Freedom of Information Team – Southend-on-Sea City
Council

Working to make lives better

( 01702 534929 (Direct) | *
[2][email address] |8 [3]www.southend.gov.uk

Corporate Strategy Group l Transformation Service l Southend-on-Sea City
Council | Civic Centre, Victoria Avenue, Southend on Sea, Essex, SS2 6ER

══════════════════════════════════════════════════════════════════════════

The information in this e-mail and any attachments is confidential and may
be subject to legal professional privilege. It is intended solely for the
attention and use of the named addressee(s). If you are not the intended
recipient, please notify the sender immediately. Unless you are the
intended recipient or his/her representative you are not authorised to,
and must not, read, copy, distribute, use or retain this message or any
part of it. Communications sent to or from this organisations may be
subject to recording and/or monitoring in accordance with relevant
legislation.

At present the integrity of e-mail across the Internet cannot be
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at risk. You should perform your own virus checks before opening any
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Consider the environment. Please don't print this e-mail unless you really
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References

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2. mailto:[email address]
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Dear Ms Patrick

In response to your Freedom of information request in which you asked the
following question

 1. Are you currently in a partnership with other councils for waste IT
system operations or procurement? If in a partnership please name the
partner councils? 
 2. Do you currently operate waste services (collections) directly, or
through a waste contractor such as Biffa, Suez or Veolia. If through a
contractor, please name them
 3. Which of the IT systems below do you use for the management of
day-to-day municipal bin collections:

 a. Yotta

 b. Bartec Collective

 c. Whitespace/Powersuite

 d. Selected Interventions / Echo 

 e. Core (Suez)

 f. Webaspx

 g. Other: [please name]

 4. When is your current contract for the IT system OR outsourced waste
contract for waste collections management due to expire?

 5. What main software do you use for operational management of:

 a. Grounds/parks maintenance 

 b. Street cleansing 

 c. Pest controlCemteries

 d. Playgrounds and play equipment

 e. Geographic Information System (GIS)

 f. Customer Relationship Management (CRM) 

I can confirm that a search for the information has been completed

 1. No
 2. Yes, Veolia

 3. Veolia use Echo

 4. Oct 2023

 5. What main software do you use for operational management of:

 a. Ezytreev

 b. Echo

 c. N/a

 d. Idox/Uniform

 e. ESRI GIS

 f. MySouthend

If you are unhappy with the service you have received in relation to your
request and wish to request a review of our response, you should write to
the Knowledge and Information Manager, PO Box 6, Civic Centre, Victoria
Avenue, Southend-on-Sea, Essex, SS2 6ER. If you are not content with the
outcome of your review, you can make a complaint under the Council’s
complaints process by writing to Corporate Complaints Officer, Office of
the Chief Executive, PO Box 6, Civic Centre, Victoria Avenue,
Southend-on-Sea, Essex, SS2 6ER.

You can also apply directly to the Information Commissioner (ICO) for a
decision although generally the ICO cannot make a decision unless you have
exhausted the Council’s complaints procedure. The Information Commissioner
can be contacted at: The Information Commissioner’s Office, Wycliffe
House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Kind regards

Debee Skinner | Business Intelligence Officer (Planning & Compliance) |
Performance & Intelligence Team | Southend-on-Sea City Council

Working to make lives better

Southend on Sea City Council | Floor 13 Civic Centre | Victoria Avenue |
Southend on Sea | SS2 6ER

══════════════════════════════════════════════════════════════════════════

The information in this e-mail and any attachments is confidential and may
be subject to legal professional privilege. It is intended solely for the
attention and use of the named addressee(s). If you are not the intended
recipient, please notify the sender immediately. Unless you are the
intended recipient or his/her representative you are not authorised to,
and must not, read, copy, distribute, use or retain this message or any
part of it. Communications sent to or from this organisations may be
subject to recording and/or monitoring in accordance with relevant
legislation.

At present the integrity of e-mail across the Internet cannot be
guaranteed and messages and documents sent via this medium are potentially
at risk. You should perform your own virus checks before opening any
attachments.

Consider the environment. Please don't print this e-mail unless you really
need to.