Title: Municipal Waste and Software Applications

Dear D Patrick,

Thank you for your request for information regarding ‘Domestic waste sack collection services’ (reference number 08504). Your request was received on the 09/05/22 and I am dealing with it under the terms of the Freedom of Information Act 2000 and/or Environmental Information Regulations 2004.

In some circumstances a fee may be payable and if that is the case, I will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.

If you have any queries about this request, please contact Information Governance on 01254 585852. Alternatively, our email address is [Blackburn with Darwen Borough Council request email]

Please remember to quote the reference number above in any future communications.

Kind Regards,

Heather Wolstenholme
Information Governance Officer
Email: [email address]
01254 585651

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Dear DPatrick

Thank you for your request for information regarding ‘Domestic waste bin/sack collection services’ (reference number 08504); Please see our response attached/below. If you have any queries regarding your request for information then please don’t hesitate to contact us.

1. Are you currently in a partnership with other councils for waste IT system operations or procurement? If in a partnership please name the partner councils?
No

2. Do you currently operate waste services (collections) directly, or through a waste contractor such as Biffa, Suez or Veolia. If through a contractor, please name them.
Directly

3. Which of the IT systems below do you use for the management of day-to-day municipal bin collections:
a. Yotta
b. Bartec Collective
c. Whitespace/Powersuite
d. Selected Interventions / Echo
e. Core (Suez)
f. Webaspx
g. Other: [please name]
Response: Other - Internal bespoke system (RMS)

4. When is your current contract for the IT system OR outsourced waste contract for waste collections management due to expire? n/a

What main software do you use for operational management of:
5 Grounds/parks maintenance - None
6. Street cleansing - Abavus
7. Pest control - Flare
8. Cemeteries - BACAS
9. Playgrounds and play equipment - None 10. Geographic Information System (GIS) StatMap
11 Customer Relationship Management (CRM) Abavus

If you are unhappy with the service you have received in relation to your request for information and wish to make a complaint or request a review of our decision, you should write to: Information Governance Manager, Information Governance, Blackburn with Darwen Borough Council, 3rd Floor, Old Town Hall, Blackburn, Lancashire, BB1 7DY or email [Blackburn with Darwen Borough Council request email]

If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Council. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Please find attached our 'have your say' feedback policy.

Kind Regards,

Fatima Makken
Information Governance Officer
Email: [email address]
01254 222527

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