Thank you for your email. 

We aim to respond to general enquires within two working days. 

If you have submitted a Freedom of Information request, this will be
logged, and you will receive an acknowledgment email including a reference
number shortly. 

Thanks 

 
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Our Ref: 10828  

Dear Mr Patrick,

INFORMATION REQUEST

Thank you for your request for information which will be dealt with under
the terms of the Freedom of Information Act 2000.

In some circumstances a fee may be payable and if that is the case, we
will let you know the likely charges before proceeding.

If you have any queries about this matter please contact us. Please
remember to quote the reference number above in any future communications.

Kind regards,
 
Julia

Information Governance Office
Northumberland County Council
County Hall
Morpeth
Northumberland
NE61 2EF

Tel: 0345 600 6400
Email: [Northumberland County Council request email]
Web: http://www.northumberland.gov.uk

Our Ref: 10828   

Dear Mr / Ms Patrick, 
 
FREEDOM OF INFORMATION ACT REQUEST 
 
I refer to your Freedom of Information request in relation to Municipal
Waste and Software Applications. 
 
Right of Access 
 
Section 1(1) of the Act provides any person making a request for
information to a public authority is entitled. 
 
(a) to be informed in writing by the public authority whether it holds
information of the description specified in the request (which Section
1(6) of the Act designates as the "duty to confirm or deny"), and 
 
(b) if that is the case, to have that information communicated to him. 
 
The right is to obtain access to the information itself and not to the
document or record which contains it. 
 
The Act creates a general right of access to information held by public
authorities subject to various exemptions. 
 
Northumberland County Council confirms that it holds the information you
have requested, please see the following information in response. 
 
I kindly request the following information in the context of domestic
waste bin/sack collection services, as opposed to trade/commercial
collections or waste disposal. 
 
Q.1   Are you currently in a partnership with other councils for waste IT
system operations or procurement? If in a partnership please name the
partner councils? 
A.1   No, there is no system or partnership in place. 

 
Q.2   Do you currently operate waste services (collections) directly, or
through a waste contractor such as Biffa, Suez or Veolia. If through a
contractor, please name them. 
A.2   No. 

 
Q.3   Which of the IT systems below do you use for the management of
day-to-day municipal bin collections:  

A.3   We use Routesmart route planning software to design the most
efficient routes to service bins on a day to day basis. The designs are
printed out for the drivers who then record any issues on a printed piece
of paper.  However, there are plans to move to a digital solution. 

Q.3a Yotta 
Q.3b Bartec Collective 
Q.3c Whitespace/Powersuite 
Q.3d Selected Interventions / Echo 
Q.3e Core (Suez) 
Q.3f Webaspx 
Q.3g Other: [please name] 
 
Q.4   When is your current contract for the IT system OR outsourced waste
contract for waste collections management due to expire? 
A.4   No, there is no system or partnership in place. 
 

What main software do you use for operational management of: 

 
Q.5   Grounds/parks maintenance 

A.5    Total Mobile is the solution in place, this is not a management
system but an IT solution for inspecting processes or equipment. 

 
Q.6   Street cleansing 

A.6     Please see response to Q.5. 

Q.7   Pest control 

A.7   We use our own inhouse system GPA (Geographical Pest Application). 

 
Q.8   Cemeteries 

A.8    Please see response to Q.5. 

 
Q.9    Playgrounds and play equipment 

A.9    Please see response to Q.5. 

 
Q.10   Geographic Information System (GIS) 

What main software do you use for operational management of:  

A.10   We use ESRI, but the software for 'operational management' is
ArcGIS pro and ArcGIS online both ESRI products.  

Q.11   Customer Relationship Management (CRM) 

A.11   We currently use LAGAN as our CRM. 

 
Complaints 
 
If you are unhappy with the way your request for information has been
handled, you can request an internal review by writing within 2 months
from the date of this response to the Information Governance Office: 
 
Information Governance Office, Northumberland County Council, County Hall,
Morpeth, NE61 2EF 
Email: [Northumberland County Council request email] 
 
Information Commissioner 
 
If you remain dissatisfied with the handling of your request, you have a
right by Section 50 of the Act to apply to the Information Commissioner
for a decision as to whether your request has been dealt with in
accordance with the requirements of the Act at: 
 
The Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF 
Tel: 0303 123 1113, Email: [email address] 
 
There is no charge for making an appeal. 
 
Yours faithfully, 
 

Julia 
FOI Coordinator – Central Team 
Information Governance Office 
Northumberland County Council 
County Hall 
Morpeth 
Northumberland 
NE61 2EF 
 
Tel: 0345 600 6400 
Email: [Northumberland County Council request email] 
Web: http://www.northumberland.gov.uk