Title: Municipal Waste and Software Applications

The request was successful.

Dear Maidstone Borough Council,

Under the Freedom of Information Act 2000, I kindly request the following information in the context of domestic waste bin/sack collection services, as opposed to trade/commercial collections or waste disposal.

1. Are you currently in a partnership with other councils for waste IT system operations or procurement? If in a partnership please name the partner councils?

2. Do you currently operate waste services (collections) directly, or through a waste contractor such as Biffa, Suez or Veolia. If through a contractor, please name them.

3. Which of the IT systems below do you use for the management of day-to-day municipal bin collections:
a. Yotta
b. Bartec Collective
c. Whitespace/Powersuite
d. Selected Interventions / Echo
e. Core (Suez)
f. Webaspx
g. Other: [please name]
Response:

4. When is your current contract for the IT system OR outsourced waste contract for waste collections management due to expire?

What main software do you use for operational management of:
5 Grounds/parks maintenance
6. Street cleansing
7. Pest control
8. Cemeteries
9. Playgrounds and play equipment
10. Geographic Information System (GIS)
11 Customer Relationship Management (CRM)

I would like to thank you in advance for your help with this.
Yours faithfully,

DPatrick

Complaints & FOI (MBC), Maidstone Borough Council

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Information Governance Team 

Corporate Insight, Communities and Governance 

Maidstone Borough Council, King Street, Maidstone, Kent ME15 6JQ 

w [1]www.maidstone.gov.uk 

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Complaints & FOI (MBC), Maidstone Borough Council

Dear D Patrick

ENVIRONMENTAL INFORMATION REQUEST

Ref: EIR/6956

Thank you for your request for environmental information. We will have a response ready for you within 20 working days of the date you made your request.

After considering your request, we may decide to refuse to supply the information under a number of exemptions that exist in legislation. For details of these exemptions, please visit the Information Commissioner’s website: https://ico.org.uk/for-organisations/gui...

If you have any queries about this email, please contact us. Please remember to quote the reference above in any future communications.

Yours sincerely,

Information Governance Team
Corporate Insight, Communities and Governance
Maidstone Borough Council, Maidstone House, King Street, Maidstone, Kent ME15 6JQ
w www.maidstone.gov.uk

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Complaints & FOI (MBC), Maidstone Borough Council

Date:  1/6/2022     

Ref: EIR/6956

 

 

Dear D Patrick

 

ENVIRONMENTAL INFORMATION REQUEST

 

I am writing to confirm that the Council has now completed its search for
the information you requested.

 

A copy of the information is enclosed.

 

If you have any queries about this letter, please contact us.  Please
remember to quote the reference above in any future communications.

 

If you are unhappy with the service you have received in relation to your
request and wish to request a review of our decision, please respond to
this email and I will pass it on to Mid Kent Legal Services to conduct a
review.  Please ensure you outline your reasons for requesting a review.

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  Generally, the
Information Commissioner cannot make a decision unless you have exhausted
the complaints procedure provided by the Council.  The Information
Commissioner can be contacted at:  The Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

 

Yours sincerely

 

Information Governance Team

Corporate Insight, Communities and Governance

Maidstone Borough Council, Maidstone House, King Street, Maidstone, Kent
ME15 6JQ

w [1]www.maidstone.gov.uk

 

 

 

 

To access our digital services please visit
https://maidstone.gov.uk/service Sign up to receive your Council Tax bill
by email https//maidstone.gov.uk/emailbilling We understand the importance
of ensuring that personal data, including sensitive personal data is
always treated lawfully and appropriately and that the rights of
individuals are upheld. We are required to collect, use and hold personal
data about individuals. Data is required for the purposes of carrying out
our statutory obligations, delivering services and meeting the needs of
individuals that we deal with. This includes current, past and prospective
employees, service users, members of the public, Members of the Council,
our business partners and other local authorities or public bodies. To
view our full statement to see how your data will be stored and processed
please visit https://maidstone.gov.uk/dataprotection This email is
confidential. If you receive it by mistake, please advise the sender by
email immediately. Any unauthorised use of the message or attachments is
prohibited. Unless stated otherwise, any opinions are personal and cannot
be attributed to Maidstone Borough Council. Unless a purchase order is
attached this email is not a contract or an order. It is your
responsibility to carry out Virus checks before opening any attachments.

References

Visible links
1. http://www.maidstone.gov.uk/

Dear Complaints & FOI (MBC),
Ref: EIR/6956
Your last communication referred to your enclosed response, but no document was attached. Could you please re-send.
Thanks very much

Yours sincerely,

DPatrick

Complaints & FOI (MBC), Maidstone Borough Council

Thank you for contacting the Information Governance Team at Maidstone
Borough Council.

 

This is an automated response to confirm that your e-mail has
been received. Your message will be assigned to a
member of the Information Governance Team. You receive an update
within two working days.  

 

Regards  

 

Information Governance Team 

Corporate Insight, Communities and Governance 

Maidstone Borough Council, King Street, Maidstone, Kent ME15 6JQ 

w [1]www.maidstone.gov.uk 

To access our digital services please visit
https://maidstone.gov.uk/service Sign up to receive your Council Tax bill
by email https//maidstone.gov.uk/emailbilling We understand the importance
of ensuring that personal data, including sensitive personal data is
always treated lawfully and appropriately and that the rights of
individuals are upheld. We are required to collect, use and hold personal
data about individuals. Data is required for the purposes of carrying out
our statutory obligations, delivering services and meeting the needs of
individuals that we deal with. This includes current, past and prospective
employees, service users, members of the public, Members of the Council,
our business partners and other local authorities or public bodies. To
view our full statement to see how your data will be stored and processed
please visit https://maidstone.gov.uk/dataprotection This email is
confidential. If you receive it by mistake, please advise the sender by
email immediately. Any unauthorised use of the message or attachments is
prohibited. Unless stated otherwise, any opinions are personal and cannot
be attributed to Maidstone Borough Council. Unless a purchase order is
attached this email is not a contract or an order. It is your
responsibility to carry out Virus checks before opening any attachments.

References

Visible links
1. http://www.maidstone.gov.uk/

Complaints & FOI (MBC), Maidstone Borough Council

1 Attachment

Dear D Patrick

Sincere apologies. Please find attached the response to your request.

Kind regards

Information Governance Team
Information Governance
Corporate Insight, Communities and Governance
Maidstone Borough Council, King Street, Maidstone, Kent ME15 6JQ
w www.maidstone.gov.uk

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