Dear D Patrick,

I confirm receipt of your information request and that we are dealing with this and will respond to you in due course.

The Freedom of Information Act 2000 and Environmental Information Regulations 2004 allow up to 20 working days for responding to information requests.

If you are not content with the handling of your request, you have the right to ask for an internal review. Requests for internal reviews should be addressed to the Monitoring Officer, PO Box 1720
HUDDERSFIELD, HD1 9EL . Alternatively, you can send an email to: [email address].

Please remember to quote the reference number above in any future communications.

If you are not content with the outcome of any review you have the right under section 50 of the 2000 Act to apply to the Information Commissioner for a decision as to whether your request for information has been dealt with in accordance with the requirements of the Act. The Information Commissioner’s website is at www.ico.org.uk and gives more information about the role and duties of the Commissioner. The ICO telephone helpline on 0303 123 1113 or 01625 545745 is available between 9am and 5pm, Monday to Friday.

Regards

John Shannon
Information Governance Team

Kirklees Council
Governance Service
PO Box 1720
HUDDERSFIELD
HD1 9EL

Telephone: 01484 221000 (voice activated switchboard – please ask for Freedom of Information)

For more information about how we deal with your personal data, please see the Kirklees Council privacy notice

show quoted sections

Dear Mr Patrick,

I am writing in response to your request dated 09/05/2022.  This has been
dealt with under the Environmental Information Regulations 2004.

May I first of all apologise for the delay in responding to your request.

You asked for the following information:

Under the Freedom of Information Act 2000, I kindly request the following
information in the context of domestic waste bin/sack collection services,
as opposed to trade/commercial collections or waste disposal.

1. Are you currently in a partnership with other councils for waste IT
system operations or procurement? If in a partnership please name the
partner councils?

2. Do you currently operate waste services (collections) directly, or
through a waste contractor such as Biffa, Suez or Veolia. If through a
contractor, please name them.

3. Which of the IT systems below do you use for the management of
day-to-day municipal bin collections:

a. Yotta

b. Bartec Collective

c. Whitespace/Powersuite

d. Selected Interventions / Echo

e. Core (Suez)

f. Webaspx

g. Other: [please name]

Response:

4. When is your current contract for the IT system OR outsourced waste
contract for waste collections management due to expire?

What main software do you use for operational management of:

5 Grounds/parks maintenance

6. Street cleansing

7. Pest control

8. Cemeteries

9. Playgrounds and play equipment

10. Geographic Information System (GIS)

11 Customer Relationship Management (CRM)

The Council's response to your specific questions is set out below:

Q1 No

Q2 Directly (in-house)

Q3  C

Q4  April 2023

Q5 What main software do you use for operational management of:

5 Grounds/parks maintenance - Down to Earth

6. Street cleansing - Whitespace

7. Pest control - M3-Assure by NEC

8. Cemeteries - BACAS by Clear Skies

9. Playgrounds and play equipment - Down to Earth / Microsoft PowerApps /
SharePoint

10. Geographic Information System (GIS) - Pitney Bowes Mapinfo
professional, Spectrum Spatial, QGIS, FME

11 Customer Relationship Management (CRM) - in-house developed

If you are not content with the handling of your request, you have the
right to ask for an internal review.  Requests for internal reviews should
be submitted within 40 working days of the date of receipt of the response
to your original request and should be addressed to the Monitoring
Officer, PO Box 1720, Huddersfield, HD1 9EL, you can also send an email
to: [1][email address]. 

Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of any review you have the right
under section 50 of the 2000 Act to apply to the Information Commissioner
for a decision as to whether your request for information has been dealt
with in accordance with the requirements of the Act.  The Information
Commissioner’s website is at [2]www.ico.org.uk and gives more information
about the role and duties of the Commissioner.  The ICO telephone helpline
on 0303 123 1113 or 01625 545745 is available between 9am and 5pm, Monday
to Friday.

Yours sincerely

Information Governance Team

Kirklees Council
Governance Service

PO Box 1720
HUDDERSFIELD
HD1 9EL

For more information about how we deal with your personal data, please see
the [3]Kirklees Council privacy notice

[4][IMG]

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