I acknowledge your request for information received, which is being
investigated. 

The Act allows the Council 20 working days to comply with your request. 
During this time, the Council will assess the information to establish if
any exemptions apply.  If it is felt that any information may be exempt
from disclosure, this will be given careful consideration and the Public
Interest Test will be applied if appropriate.  If it is determined that
any material is exempt, you will be notified of which information is not
going to be released and the reasons why.

If you have any queries, please do not hesitate to contact the Freedom of
Information Officer at Fenland District Council, or email
[1][Fenland District Council request email].  It would help us to help you if you could quote
the Information Request No, quoted above, on any correspondence.

Yours sincerely

FOI Officer

Fenland District Council

01354 654321

[Fenland District Council request email]

E-mails and any attachments from Fenland District Council (the Council)
are confidential. If you are not the intended recipient, please notify the
sender immediately by replying to the e-mail, and then delete it without
making copies or using it in any other way or placing any reliance on it.

It is not intended that this e-mail shall constitute either an offer or
acceptance nor is it intended to form a contract between the Council and
the addressee or any third party.

Any views or opinions presented are solely those of the sender and do not
necessarily represent those of the Council unless otherwise specifically
stated.

Although any attachments to the message will have been checked for viruses
before transmission, you are urged to carry out your own virus check
before opening attachments, since the Council accepts no responsibility
for loss or damage caused by software viruses.

Senders and recipients of e-mail should be aware that, under the EU
General Data Protection Regulation 2016, the Freedom of Information Act
2000, the Environmental Information Regulations 2004 and other related
legislation, the contents of e-mails may have to be disclosed in response
to a request.

To provide you with our services we will need to record personal
information, such as your e-mail address. This information will be kept
securely and only accessed by approved staff. We will not share your
information with anyone else without first telling you. If you would like
more details about how we protect personal information, then please
contact our Data Protection Officer.

References

Visible links
1. mailto:[Fenland District Council request email]

Good afternoon,

Thank you for your recent FOI dated 09/05/2022. Please find the
information below.

1. Are you currently in a partnership with other councils for waste IT
system operations or procurement? If in a partnership please name the
partner councils? No

2. Do you currently operate waste services (collections) directly, or
through a waste contractor such as Biffa, Suez or Veolia. If through a
contractor, please name them. Directly

3. Which of the IT systems below do you use for the management of
day-to-day municipal bin collections:

b. Bartec Collective

f. Webaspx

4. When is your current contract for the IT system OR outsourced waste
contract for waste collections management due to expire? Extension until
Sept 2023

What main software do you use for operational management of:

5 Grounds/parks maintenance  N/A  third party contractor

6. Street cleansing N/A

7. Pest control N/A no pest control service

8. Cemeteries Epilog

9. Playgrounds and play equipment N/A  third party contractor

10. Geographic Information System (GIS) Esri ArcGIS

11 Customer Relationship Management (CRM) Mitel version 9.3.3

If you require any further information regarding your request or are
unhappy with the response, you should contact the Member Services Officers
at Fenland District Council or e-mail [1][Fenland District Council request email] in the first
instance.

If after this, you are still dissatisfied with this decision, you may
request the Information Commissioner to investigate. The contact details
are:

Information Commissioner’s Office

Wycliffe House

Water Lane

WILMSLOW

Cheshire SK9 5AF

Tel: 01625 545700

[2]www.informationcommissioner.gov.uk

Many thanks

Freedom of Information Officer

01354 654321

[3]www.fenland.gov.uk

[4]Medium logo 2008 cmyk

How did we do? Visit our website to [5]have your say

E-mails and any attachments from Fenland District Council (the Council)
are confidential. If you are not the intended recipient, please notify the
sender immediately by replying to the e-mail, and then delete it without
making copies or using it in any other way or placing any reliance on it.

It is not intended that this e-mail shall constitute either an offer or
acceptance nor is it intended to form a contract between the Council and
the addressee or any third party.

Any views or opinions presented are solely those of the sender and do not
necessarily represent those of the Council unless otherwise specifically
stated.

Although any attachments to the message will have been checked for viruses
before transmission, you are urged to carry out your own virus check
before opening attachments, since the Council accepts no responsibility
for loss or damage caused by software viruses.

Senders and recipients of e-mail should be aware that, under the EU
General Data Protection Regulation 2016, the Freedom of Information Act
2000, the Environmental Information Regulations 2004 and other related
legislation, the contents of e-mails may have to be disclosed in response
to a request.

To provide you with our services we will need to record personal
information, such as your e-mail address. This information will be kept
securely and only accessed by approved staff. We will not share your
information with anyone else without first telling you. If you would like
more details about how we protect personal information, then please
contact our Data Protection Officer.

References

Visible links
1. mailto:[Fenland District Council request email]
2. http://www.informationcommissioner.gov.uk/
3. http://www.fenland.gov.uk/
5. http://www.fenland.gov.uk/threecs