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Timeline of dental performer NPL1 applications

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Dear NHS England,

1. How long it does it take for a dental performer application via NPL1 form to process?
2. What are the various steps involved in the procedure?
3. How long does it take after the face to face interview to obtain the dental performer number?
4. Is it true that there is a backlog of dental performer applications and if yes how many applications are dealt on daily basis?
5. I had my face to face interview on 14th of october for a dental performer, how much my application has progressed in these past few weeks?

Yours faithfully,
Sidrah Tul Muntaha

FOI, England (NHS ENGLAND), NHS England

Dear Mr Muntaha,  

 

Thank you for your communication dated 3 November 2016.

 

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

 

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

 

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [3][NHS England request email]

 

‘High quality care for all, now and for future generations’

 

 

 

 

 

 

 

 

 

 

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References

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1. mailto:[NHS England request email]
2. mailto:[NHS England request email]
3. mailto:[NHS England request email]

FOI, England (NHS ENGLAND), NHS England

Dear Sir or Madam,

 

Re:      Freedom of Information request (Our Ref: FOI-036143)

            Request for clarification

 

Thank you for your Freedom of Information (FOI) request dated 03 November
2016.

 

Your exact request was:-

 

“1. How long it does it take for a dental performer application via NPL1
form to process?

2. What are the various steps involved in the procedure?

3. How long does it take after the face to face interview to obtain the
dental performer number?

4. Is it true that there is a backlog of dental performer applications and
if yes how many applications are dealt on daily basis?

5. I had my face to face interview on 14th of october for a dental
performer, how much my application has progressed in these past few
weeks?”

NHS England may hold information relevant to your request.  However, we
are unable to process your request without further clarification.

 

Under section 1(3) of the FOI Act, an authority is not obliged to comply
with an FOI request when it reasonably requires further information in
order to identify and locate the information requested. As a result, we
would be grateful if you would clarify the following:

 

·         Dental performer enquiries are dealt with on a local basis. In
order for us to proceed with your query, please clarify which area you are
interested in.

 

Please be assured we are keen to assist with your request. However, we
cannot guarantee that any exemptions under the FOI Act will not apply to
any further information requested. Please also be aware that where a
request is subject to clarification. Upon receipt of sufficient
clarification the request will be processed and the 20 working day
timeframe apply.

 

Please send your clarified request to [1][NHS England request email] quoting
your reference number FOI-036143.

 

This message has been sent from a central mailbox. To communicate with NHS
England regarding Freedom of Information (FOI) requests, enquiries or
complaints we ask these are sent directly to NHS England’s customer
contact centre. This is to ensure all communications are progressed
correctly. Their postal address, telephone number and email details are as
follows: PO Box 16738, Redditch, B97 9PT; 0300 3 11 22 33,
[2][NHS England request email].

   

Yours sincerely,

 

 

Freedom of Information

Corporate Communications Team

Patients and Information Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [3][NHS England request email]

 

 

 

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References

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1. mailto:[NHS England request email]
2. mailto:[NHS England request email]
3. mailto:[NHS England request email]

Dear FOI, England (NHS ENGLAND),

I am personally interested in West Midlands, but I do believe this information is irrelevant as all the application are dealt by a centralised system of capita. And this is where everything is going wrong.

Yours sincerely,

Flying V 26

Dear FOI, England (NHS ENGLAND),

West midlands

Yours sincerely,

Flying V 26

FOI, England (NHS ENGLAND), NHS England

Dear Sir or Madam,

 

Thank you for your communication dated 02 December 2016. Please accept our
apologies for the delay in acknowledging your correspondence.

 

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

 

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

 

If you have any queries about this request or wish to contact us again,
please email [NHS England request email] and the message will be forwarded
appropriately. Please remember to quote the above reference number in any
future communications.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [NHS England request email]

 

‘High quality care for all, now and for future generations’

show quoted sections

FOI, England (NHS ENGLAND), NHS England

Dear Sir or Madam,

 

We are writing with regard to your Freedom of Information request dated 02
December 2016.

 

Please accept our sincere apologies for the delay in responding to your
request. Please be assured that we are continuing to progress your request
and will write to provide you with a further update on 11 January 2017, if
your response is not complete by this time.

 

We apologise for any inconvenience this may cause. Please be aware, if you
are dissatisfied with the handling of your request you have the right to
ask for an internal review by writing to us, within two months of the date
of this letter, to:-

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Email: [1][NHS England request email] 

 

Please quote your reference number as provided above.

 

Please note, that as you have not yet received a response to your request,
any Internal Review will only be able to review the handling of your case
to date, and is unlikely to expedite a response.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted
at:-

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [2][email address]  

Website: [3]www.ico.gov.uk

 

If you have any queries about this request or wish to contact us again,
please email [4][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [5][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [6][NHS England request email]

 

‘High quality care for all, now and for future generations’

show quoted sections

References

Visible links
1. mailto:[NHS England request email]
2. mailto:[email address]
3. http://www.ico.gov.uk/
4. mailto:[NHS England request email]
5. mailto:[NHS England request email]
6. mailto:[NHS England request email]

FOI, England (NHS ENGLAND), NHS England

Dear Sir or Madam,

 

Re:      Freedom of Information request (Our Ref: FOI-038581)

 

Thank you for your Freedom of Information (FOI) request dated 02 December
2016.

 

Your exact request was:-

 

Original request:

“1. How long it does it take for a dental performer application via NPL1 
form to process?

 

2. What are the various steps involved in the procedure?

 

3. How long does it take after the face to face interview to obtain the 
dental performer number?

 

4. Is it true that there is a backlog of dental performer applications
and  if yes how many applications are dealt on daily basis?

 

5. I had my face to face interview on 14th of october for a dental 
performer, how much my application has progressed in these past few 
weeks?”

               

Clarified Request:

“I am personally interested in West Midlands”

 

 

NHS England holds information in relation to your request.

 

For clarity, we have broken down our response on a question-by-question
basis.

 

 

1. How long it does it take for a dental performer application via NPL1
form to process?

 

Routine applications typically take around 12 weeks to process from start
to finish. Requesting additional information ie incomplete or missing
documents, might result in application checks being delayed, so the
process can take longer.

 

Primary Care Support England (PCSE) is responsible for administering entry
and status changes to Performer Lists on behalf of NHS England, directly
supporting NHS England’s compliance of vetting & screening processes
embedded within its Clinical Governance framework. The decision to admit
or decline an applicant to the National Performers List is the
responsibility of NHS England.

 

Please note that there is a separate application process for changing a
Performer List status, i.e. to qualified or changing home or work address
or changing to a different NHS England Team. This requires an applicant to
complete an additional Application Form.

 

Details on the steps involved in a dental performer can be found on the
PCSE website:

 

[1]http://pcse.england.nhs.uk/performer-lis...

 

In order to assist you further, we have annotated each of the steps:

 

2. What are the various steps involved in the procedure?

 

Step 1 – Requires completion of the NPL1 National Performer List
application form and providing supporting documents. These include
evidence of a Disclosure and Barring Service (DBS) check and references.
Information on both can be found on the NPL1 National Performer List
application form.

 

Step 2 – An applicant submits their application to their local PCSE
office:

[2]https://www.performer.england.nhs.uk/AT/...

 

Step 3 - Once the application is submitted, the PCSE Performers List Team
checks the application form is completed in full and will contact the
applicant directly should there be any missing information noted. At this
point, the application is then passed to the PCSE National Engagement Team
(NET) to organise a face-to-face meeting with an applicant to undertake
identity checks and document verification.

               

3. How long does it take after the face to face interview to obtain the
dental performer number?

 

There is no defined time after the face-to-face interview; the inclusion
on the NPL list is then dependant on steps 4-6, as below:

 

Step 4 – Upon receipt of an individual’s application by the NET team, a
Local Training Manager (LTM) from the team will contact the applicant to
arrange a face-to-face appointment, and confirm a reminder of the
documentation the applicant needs to provide at this meeting.

 

The following link provides confirmation of locations that are currently
approved for face-to-face appointments:

 

[3]http://pcse.england.nhs.uk/wp-content/up...

 

Step 5 - Following a successful face-to-face appointment, PCSE will start
processing an application and complete the necessary background checks.
PCSE sends to the relevant NHS England local office, who then considers
individual applications. Completion of this process is known as ‘Approved
by Panel’. The outcome of NHS England’s decision is sent to PCSE. PCSE may
further contact an individual to request further information, if the NHS
England local office dealing with the application need this to help make
their decision.

 

Step 6 – Is the final application step, known as ‘Notification and
Confirmation’. PCSE will notify an applicant of the decision by post or
email. If an application is approved, PCSE notifies the applicant
directly, and concurrently adds their updated status to the Performer
List. Routine applications take approximately 12 weeks to process from
start to finish. If there are any issues, such as incomplete or missing
documents, clarification points or subsequent changes, an application and
its checks can take longer to process.

 

Foundation Dentists normally have a 3 month ‘grace’ period following their
commencement date, by which time they must be included on the performers
list in order to be allowed to practice in primary care. The NHS England
Board has granted an extension to this grace period, from 30 November 2016
until 31 January 2017, for dentists who applied to join the performers
list and commenced training in September 2016. Dentists, who commenced
training in September 2016 and wish to practice in primary care but have
not yet submitted an NPL1 application form to PCSE, are advised to do so
as a matter of urgency.

 

 

4. Is it true that there is a backlog of dental performer applications and
if yes how many applications are dealt on daily basis

 

Primary Care Support Services (England) provided by Capita is responsible
for administering entry and status changes to Performers Lists (PL) on
behalf of NHS England. In all cases it is at the discretion of the local
Responsible Office to consider the information and circumstances presented
in reaching the decision on admitting an applicant to the Performers List
and any conditions attached.

 

Capita have struggled to meet performance targets in relation to its PL
functions; NHS England has therefore provided additional resource to speed
up the approval process. Furthermore, to ensure that Dental Foundation
Trainees can continue to practice while the PCSSE service continues to
improve, NHS England board has exceptionally increased the grace period
for Dental Foundation Trainees to join the PL until 31st January 2017. It
is not however possible to give an indication of how many applications are
processed per day as the time taken to review each application is
variable, depending on the availability and quality of the available
information being available to the NHS England panels.

 

5. I had my face to face interview on 14th of October for a dental
performer, how much my application has progressed in these past few weeks?

 

We have assessed this question in line with the FOI Act and think that
this would be best dealt with as business as usual (BAU), rather than as
an FOI. This means that this portion of your query would be dealt with as
part of a day-to-day query, rather than under the Act.

 

Were we to handle this question under the Act, there is a risk that it
would fall under Section 40(2) of the FOI Act (personal information) which
provides that personal data about third parties is exempt information if
one of the conditions set out in section 40(3) is satisfied.

 

However, with your consent, we will pass your details and request onto the
relevant NHS England local team for their action and response.

 

Please confirm that you are happy for us to do this by replying to this
email with your application details and reference number. If you are not
happy for this to be dealt with as BAU we can provide a response under the
FOI Act, but as explained above, the information you require is unlikely
to be provided.

 

Copyright:- NHS England operates under the terms of the open government
licence. Please see the NHS England Terms and conditions on the following
link [4]http://www.england.nhs.uk/terms-and-cond...

 

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review by writing to us, within two
months of the date of this letter, to:

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Email: [5][NHS England request email]

 

Please quote the reference number FOI-038581 in any future communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [6][email address]  

Website: [7]www.ico.gov.uk

 

Please note there is no charge for making an appeal.

 

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [8][NHS England request email].

   

Yours sincerely,

 

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [9][NHS England request email]

 

 

 

show quoted sections

References

Visible links
1. http://pcse.england.nhs.uk/performer-lis...
2. https://www.performer.england.nhs.uk/AT/...
3. http://pcse.england.nhs.uk/wp-content/up...
4. http://www.england.nhs.uk/terms-and-cond...
5. mailto:[NHS England request email]
6. mailto:[email address]
7. http://www.ico.gov.uk/
8. mailto:[NHS England request email]
9. mailto:[NHS England request email]

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