We don't know whether the most recent response to this request contains information or not – if you are A Sosa-Hernandez please sign in and let everyone know.

Time taken to collect missed bin collections

We're waiting for A Sosa-Hernandez to read recent responses and update the status.

A Sosa-Hernandez

Dear Croydon Borough Council,

I would be grateful if you could confirm a) the average length of time in each of the last 3 years it has taken to go back and pick up residents missed bin collections and b) whether there is an additional charge to the council for returning to collect bins that have been missed by the contractor.

Yours faithfully,

A Sosa-Hernandez

croydon@infreemation.co.uk, Croydon Borough Council

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

 

NOTE: Please do not edit the subject line when replying to this email. If
you have a processing request, please ensure you quote that reference in
your emails to us.

DEAR A Sosa-Hernandez

 

Freedom of information request - FOI/7486

 

Subject: Time taken to collect missed bin collections

Your request is being considered and you will receive a response within
the statutory timescale of 20 working days, subject to the application of
any exemptions. Where consideration is being given to exemptions the 20
working day timescale may be extended to a period considered reasonable
depending on the nature and circumstances of your request. In such cases
you will be notified and, where possible, a revised time-scale will be
indicated. In all cases we shall attempt to deal with your request at the
earliest opportunity.

If we are unable to provide you with the information requested we will
notify you of this together with the reason(s) why, and details of how you
may appeal.

Please note that the directorate team may contact you for further
information where we believe that the request is not significantly clear
for us to respond fully. 

Kind Regard

Information Management Team

 

Croydon Digital Services

Assistant Chief Executive Directorate

 

7th Floor, Zone B

Bernard Weatherill House

8 Mint Walk

Croydon CR0 1EA

croydon@infreemation.co.uk, Croydon Borough Council

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

 

Dear A Sosa-Hernandez

Request FOI/7486

 

Environmental Information Regulations 2004

Your request has been considered under the provisions of the Environmental
Information Regulations 2004. Specifically, you have requested the
following information:

 

a) the average length of time in each of the last 3 years it has taken to
go back and pick up residents missed bin collections and

Missed bins 1st May 2021 - 31st December 2021

61% in SLA

Missed bins 1st January 2022 - 31st December 2022

63% in SLA

Missed bins 1st January 2023 - 3rd May 2023

63% in SLA

 

b) whether there is an additional charge to the council for returning to
collect bins that have been missed by the contractor.

There is no charge to LBC for a missed collection. The SLA is to collect
the missed bin is within 2 business days of a reported missed collection.

 

The Council publishes Access to Information requests and responses on its
online Disclosure Log. (Any request included within this log will be
anonymised appropriately)

To view the Council’s Disclosure Log, please visit our website available
here:

[1]The Freedom of Information (FOI) Act | Croydon Council
(disclosure-log.co.uk)

 

If you are dissatisfied with the way the council has handled your request
under the Environmental Information Regulations you may ask for an
internal review.  This should be submitted to us within 40 working days of
this response.  You can do this by outlining the details of your complaint
by:

 

Email:        [2][Croydon Borough Council request email]

Writing:     Information Team

London Borough of Croydon

Bernard Weatherill House

7^th Floor - Zone B

8 Mint Walk

Croydon CR0 1EA

 

Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

Yours sincerely 

 

Croydon Council

 

 

 

 

References

Visible links
1. https://croydon.disclosure-log.co.uk/
2. mailto:[Croydon Borough Council request email]

We don't know whether the most recent response to this request contains information or not – if you are A Sosa-Hernandez please sign in and let everyone know.