Time records for TPE services

[Name Removed] made this Freedom of Information request to Department for Transport This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

Dear Department for Transport,

For the last 12 months (December 18 November 19) please provide:

Per month:
The number of services arriving on time
The number of services arriving late but not later than 15 minutes
The number of services arriving more than 16 minutes late but less than 29 minutes late
The number of services arriving more than 30 minutes late but less then 59 minutes late
The number of services arriving more than 60 minutes late but less then 119 minutes late
The number of services arriving more than 120 minutes late

The number of TPE services that were postponed, delayed or cancelled as a result of issues related to staffing, staff training and/or the introduction of new trains, and the breakdown of these delays in relation to 0-14, 15-29, 30-59, 60-119 & 120+ delays.

In the year Dec 18 - Nov 19:
The number of advance ticket purchases affected by a delay of 30+ minutes
The number of claims for delay repay resulting from a delay of 30+ minutes

In the year Dec 18 - Nov 19:
The number of complaints received
The number of complaints refeerred to the Ombudsman

Yours faithfully,
[Name Removed] [Name Removed]

Department for Transport

Dear [Name Removed],

I am writing to acknowledge receipt of your request for information which
has been allocated reference number P0018101.

A response will be issued to you in due course.

Regards,

Department for Transport
FOI Advice Team
Governance Division
Zone D/04
Ashdown House
Sedlescombe Road North
St Leonards on Sea
East Sussex
TN37 7GA

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Rail-franchise-correspondence, Department for Transport

3 Attachments

Dear Mr [Name Removed],

 

Please find attached a response to your Freedom of Information request.

 

Yours sincerely

 

Joe Ingle

 

 

[1][IMG]          Joe Ingle 
Senior Correspondence Manager, Briefing & Public
Affairs, Passenger Services 

4/13, Great Minster House
33 Horseferry Road, London, SW1P 4DR  
[2]Follow us on twitter @transportgovuk 

 

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