Time and motion study in relation to council tax or council tax debt recovery.

The request was successful.

Dear Cornwall Council,
Can you please supply the following information:

1. Has the council at anytime performed a time and motion study in relation to council tax or council tax debt recovery.

2.If yes, please provide the dates.

3. If yes, please provide the data produced from these studies

4. If yes, please detail who produced the study.

Yours faithfully,

PAUL PATTERSON

Cornwall Council

Thank you for your Freedom of Information (FOI)/Environmental Information
Regulations (EIR) request - Reference FOI-101004597874. In normal
circumstances we will provide a response within 20 working days of
receiving your request. There may be a small number of occasions where we
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is likely.

Cornwall Council is made up of many different services and additionally,
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know if this applies.

We deal with around 2000 FOI/EIR requests for information each year, with
the cost to the Council (not to the customer) ranging between £25 and £450
per request. You may be able to find the information by checking previous
responses on our [1]Disclosure Log, the Council's Publication Scheme, or
by checking the Council's website at www.cornwall.gov.uk. Therefore if you
do subsequently find the information you require by this method and no
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request at at any time by contacting: Freedom of Information, New County
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Tel: 0303 123 1113
Web: [5]https://ico.org.uk/concerns/

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Ashby Sheila, Cornwall Council

1 Attachment

Information Classification: CONTROLLED

Dear Mr Patterson

 

Your request under the Freedom of Information Act 2000

 

Thank you for your request dated 20 August 2019.

 

Please find attached the Council’s response to your request. 

 

We hope that this fully satisfies your enquiry, but should you require
further information at any time please feel free to submit a new request.

 

Cornwall Council is committed to open and transparent government and
provides information to members of the public about all aspects of the
authority. 

 

We deal with around 2000 FOI/EIR requests for information each year, with
the cost to the Council ranging between £25 and £450 per request. You may
be able to find the information by checking previous responses on our
[1]Disclosure Log, the Council’s [2]Publication Scheme, or by checking the
Council’s website at [3]www.cornwall.gov.uk.  Therefore if you do
subsequently find the information you require by this method and no longer
wish us to process your request, please do let us know.

Most of the information that we provide in response to Freedom of
Information requests will be subject to copyright protection. In most
cases the copyright will be owned by Cornwall Council. The copyright in
other information may be owned by another person or organisation, as
indicated in the information itself.

You are free to use any information supplied for your own use, including
for non-commercial research purposes. The information may also be used for
the purposes of news reporting.

If you’re not happy about the outcome of your response, you have the right
to request an Internal Review. This must be done within 40 working days of
the receipt of your response.

 

You can do this by letter or email to the contacts below:

 

Freedom of Information Complaints

Cornwall Council

Room 4S

County Hall

Treyew Road

Truro

TR1 3AY

 

Email: [4][Cornwall Council request email]

 

If this does not resolve the matter to your satisfaction, you have the
right to apply directly to the Information Commissioner's Office, their
contact details are:

FOI/EIR Complaints Resolution
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Email: [5][email address]

Kind regards

Sheila

 

Sheila Ashby | Technical Officer (Revenues)

Cornwall Council | Customer and Business Operations

[6][email address] | Tel 01209 614453 Int 464453

[7]www.cornwall.gov.uk | ‘Onen hag oll’

 

East Wing 3^rd floor, Cornwall Council, Council Offices, Dolcoath Avenue,
Camborne, TR14 8SX

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This e-mail and attachments are intended for above named only and may be
confidential. If they have come to you in error you must take no action
based on them, nor must you copy or show them to anyone; please e-mail us
immediately at [email address]. Please note that this e-mail may
be subject to recording and/or monitoring in accordance with the relevant
legislation and may need to be disclosed under the Freedom of Information
Act 2000 or the Environmental Information Regulations 2004. Security
Warning: It is the responsibility of the recipient to ensure that this
e-mail and any attachments are virus free. The Authority will not accept
liability for any damage caused by a virus.

References

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