Glynn Magheramorne

Dear Office of Rail and Road,

Can you please provide a copy of any editions you hold of the Ticketing Settlement Agreement (TSA) dating between 1st January 2010 up to the version preceding the current edition (10.1, issued 31 January 2017, which is available online)

Many thanks in advance.

Yours faithfully,

Glynn Magheramorne

CCT Contact, Office of Rail and Road

2 Attachments

Dear Mr Magheramorne,

 

Thank you for your request of 4/8/20 for a copy of any editions we hold of
the Ticketing Settlement Agreement (TSA) dating between 1/1/10 up to the
version preceding the current edition 10.1, issued 31/1/17.

 

We are handling your request under the terms of the Freedom of Information
Act 2000 (the Act). Under the terms of the Act you are entitled to a
response within 20 working days of receipt. We therefore aim to provide a
response no later than 1^st September 2020. If we cannot meet this
deadline we will let you know the reason and also tell you when you can
expect a response.

 

If you have any query about this email please contact the Customer
Correspondence Team quoting the above reference.

 

Yours sincerely

 

 

On behalf of the Customer Correspondence Team

 

Angela Palmer

Interim Senior Executive

 

 

 

  [2]Description: Customer
cid:image002.png@01D19EEC.BCF6DAE0 Correspondence
[1]cid:image001.png@01D65698.554BFF70 Team Manager
25 Cabot
Square,

London

E14  4QZ

0207 282 2000

Web:
ORR.gov.uk 
Follow us on
twitter
[3]@railandroad

 

Our Privacy Notice:
http://orr.gov.uk/about-orr/corporate-da...

                            

                                 

 

 

 

 

From: Glynn Magheramorne <[FOI #681823 email]>
Sent: 04 August 2020 12:04
To: CCT Contact <[ORR request email]>
Subject: Freedom of Information request - Ticketing Settlement Agreement
(TSA) request

 

Dear Office of Rail and Road,

Can you please provide a copy of any editions you hold of the Ticketing
Settlement Agreement (TSA) dating between 1st January 2010 up to the
version preceding the current edition (10.1, issued 31 January 2017, which
is available online)

Many thanks in advance.

Yours faithfully,

Glynn Magheramorne

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[4][FOI #681823 email]

Is [5][ORR request email] the wrong address for Freedom of Information
requests to Office of Rail and Road? If so, please contact us using this
form:
[6]https://www.whatdotheyknow.com/change_re...

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For more detailed guidance on safely disclosing information, read the
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[8]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
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show quoted sections

CCT Contact, Office of Rail and Road

2 Attachments

Dear Mr Magheramorne,

 

Thank you for your request of 4^th August 2020 for a copy of any editions
we hold of the Ticketing Settlement Agreement (TSA) dating between 1^st
January 2010 up to the version preceding the current edition 10.1, issued
31^st January 2017.

 

Whilst we have considered your request under the terms of the Freedom of
Information Act 2000 (FOIA 2000), we do not hold the information you have
requested.

 

A quick search on Google indicates that this might be something for the
Rail Delivery Group (RDG), see link for details:
[1]https://www.raildeliverygroup.com/our-se....
We therefore suggest you contact RDG for the information you seek
[2]https://www.raildeliverygroup.com.

 

Should you have any further queries regarding your request please contact
the Customer Correspondence Team (CCT).

 

Your rights of appeal under FOIA 2000

 

If you are not satisfied with the way in which your request has been
handled, you have the right to ask for an internal review. Internal review
requests should be submitted within two months of the date of this email,
and should be addressed to the Board Secretariat at:

 

Office of Rail and Road

25 Cabot Square

London

E14 4QZ

 

Email: [3][email address]

 

If you are not content with the outcome of the internal review, you may
apply directly to the Information Commissioner (IC) for a decision.
Generally the IC cannot make a decision unless you have exhausted the
complaints procedure provided by ORR. The IC can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Tel: 0303 123 1113

Email: [4][email address]

Website: [5]https://ico.org.uk/

 

Yours sincerely

 

 

On behalf of the Customer Correspondence Team

 

Joan

 

 

 

  [7]Description: Customer
cid:image002.png@01D19EEC.BCF6DAE0 Correspondence
[6]cid:image001.png@01D65698.554BFF70 Team
25 Cabot
Square,

London

E14  4QZ

0207 282 2000

Web:
ORR.gov.uk 
Follow us on
twitter
[8]@railandroad

 

Our Privacy Notice:
http://orr.gov.uk/about-orr/corporate-da...

                            

 

 

 

 

From: Glynn Magheramorne <[FOI #681823 email]>
Sent: 04 August 2020 12:04
To: CCT Contact <[ORR request email]>
Subject: Freedom of Information request - Ticketing Settlement Agreement
(TSA) request

 

Dear Office of Rail and Road,

Can you please provide a copy of any editions you hold of the Ticketing
Settlement Agreement (TSA) dating between 1st January 2010 up to the
version preceding the current edition (10.1, issued 31 January 2017, which
is available online)

Many thanks in advance.

Yours faithfully,

Glynn Magheramorne

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[9][FOI #681823 email]

Is [10][ORR request email] the wrong address for Freedom of Information
requests to Office of Rail and Road? If so, please contact us using this
form:
[11]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[12]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[13]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections