Ticketing & Revenue Update

Matthew Dickinson made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Matthew Dickinson

Dear Transport for London,

I would be grateful if you could supply a copy of Issues 108 and any published since
of the Ticketing & Revenue Update (suitably redacted),

and issues 08-18 and any published since of the Hot Issues Bulletin (suitably redacted),

Yours faithfully,

Matthew Dickinson

FOI, Transport for London

Dear Mr Dickinson

 

TfL Ref: FOI-0637-1819

 

Thank you for your email received by Transport for London (TfL) on 9 June
2018.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you by 6 July 2018.

 

We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

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FOI, Transport for London

1 Attachment

Dear Mr Dickinson

 

TfL Ref: FOI-0637-1819

 

Thank you for your email received by Transport for London (TfL) on 9 June
2018.

Your request has been considered under the requirements of the Freedom of
Information Act 2000 and our information access policy. I can confirm that
we do hold the information you require. You asked for Ticketing & Revenue
Updates and Ticketing & Revenue Hot Issues Bulletins.

In accordance with the provisions of the Freedom of Information Act, we
are exempting your request under section 14(1) of the Act. As a regular
request for these documents is made every 2/3 months, we consider that to
continue to provide you with these publications several times a year
places an unreasonable burden on us. Our principal duty is to provide an
effective transport service for London and we consider that answering
these types of requests represents a disproportionate effort. It is a
significant distraction from our work managing the TfL network, requiring
re-allocation of already limited resources and placing an unacceptable
burden on a small number of personnel. We do wish to clarify that whilst
we consider that your request falls under section 14(1) of the FOI Act,
this does not reflect a conclusion that it has been your intention to
deliberately place an undue burden on our resources.

 

The publications you require are specifically designed for TfL staff to
keep them informed of current issues and updates and have a very limited
public interest. Whilst transparency is a vital part of our work, we
consider that to continually undertake the necessary review and redaction
needed to answer your request would place an unreasonable burden on our
resources. As a result we consider the burden of retrieving, reviewing and
redacting the information would be disproportionate to the benefit of
providing it.

 

If you would like to re-submit a more narrow request then we will, of
course, consider it.

If you are not satisfied with this response please see the attached
information sheet for details of your right to appeal.

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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References

Visible links
1. http://www.tfl.gov.uk/corporate/about-tfl/

Adrian Richards left an annotation ()

What a joke.

Mark Jones left an annotation ()

You should ask for an internal review. It seems ridiculous for them to refuse just because it causes a burden on them. It can't take that long to attach the PDFs and have a quick read through to redact some information. It seems that they just can't be bothered probably.

Felix Johnson left an annotation ()

I agree - this needs internal reviewing

Matthew Dickinson

Dear FOI,

I would like to narrow my request to just the Ticketing & Revenue updates.

Yours sincerely,

Matthew Dickinson

FOI, Transport for London

Dear Mr Dickinson

 

TfL Ref: FOI-1007-1819

 

Thank you for your revised request received by Transport for London (TfL)
on 10 July 2018.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you by 9 August 2018.

 

We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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FOI, Transport for London

3 Attachments

Dear Mr Dickinson

 

TfL Ref: FOI-1007-1819

 

Thank you for your revised request received by Transport for London (TfL)
on 10 July 2018.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm we do hold the information you require. You asked for two
Ticketing and Revenue Updates.

 

Please find the updates attached.

 

Please note that in accordance with TfL’s obligations under Data
Protection legislation some personal data has been removed, as required by
section 40(2) of the FOI Act. This is because disclosure of this personal
data would be a breach of the legislation, specifically the first
principle which requires all processing of personal data to be fair and
lawful. It would not be fair to disclose this personal information when
the individuals have no expectation it would be disclosed and TfL has not
satisfied one of the conditions which would make the processing ‘fair’.

Additionally some information relating to Oyster fraud has been redacted
as it is subject to a statutory exemption to the right of access to
information under section 31(a) – Law Enforcement.

A disclosure under the Freedom of Information act is a disclosure ‘to the
world at large’ and whilst we make no suggestion that you would use the
information for anything other than your own personal interest, in this
instance the exemption has been applied as information regarding card
fraud and its detection could be used by people wishing to commit fraud,
or by those undertaking such criminal activities to avoid detection.

The use of this exemption is subject to an assessment of the public
interest in relation to the disclosure of the information concerned. We
recognise the need for openness and transparency by public authorities,
but in this instance feel that balance lies in favour of withholding the
information to ensure that fare evasion is prevented wherever possible to
protect public funds.

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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Chris Cox left an annotation ()

I have now requested TRU #110 and #111: https://www.whatdotheyknow.com/request/t...