Dear West Yorkshire Passenger Transport Executive,
I am writing to request under the Freedom of Information Act that you supply:
a) Information on the total number of complaints that were recieved regarding the 2012 price rises of bus and rail fares.
b) A copy of minutes from meetings in which the price rises were discussed.
c) A copy of your P and L (profit and loss) accounts for last year.
Dear Ms Wilson
Please find attached an acknowledgement letter to your recent Freedom of Information enquiry.
Dear Ms Wilson
Please find attached a response to your recent Freedom of Information request.
We are contacting you because you have made a complaint via Metro in the
past few months. According to our records, your complaint has now been
We thank you for contacting us and would like to ask you to provide some
feedback on how we dealt with your complaint. Please click the following
link to access our online feedback form:
Please accept Metro's apologies for problems you may have experienced with
the email we sent yesterday. Due to technical difficulties with our
computer system, the link to the feedback form was omitted. The problem
has been corrected and the link is as follows...
Customer Services Team
We apologise for the continued problems with our feedback link. Our
technical services are working on a solution and we will only contact you
again once we are confident the problem has been resolved. Please accept
our sincere apologies for any inconvenience this may have caused you.
Those individuals that have raised specific issues regarding a complaint
will be contacted on an idividual basis.