Ticket Office Closures major changes template for submission to passenger bodies

Doug Paulley made this Freedom of Information request to Northern Trains Limited as part of a batch sent to 4 authorities Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Northern Trains Limited,

With respect to the currently proposed ticket office closures and associated changes, I understand that Passenger Bodies Transport Focus and London TravelWatch have asked all station operators to supply a filled in "Major Changes Template".

The Safety and Security elements of this template ask (amongst other things) about demographics, required changes to ATPs, whether the two hour passenger assist booking window will be disturbed, mitigations if so, the current assistance provision for disabled people and the putative future provision.

Please supply your filled-in template for your stations, as you have supplied or will supply to your passenger body.

C2C's is at https://www.c2c-online.co.uk/app/uploads...

Yours faithfully,

Doug Paulley

SMB - FOI, Northern Trains Limited

We are handling your request under the terms of the Freedom of Information Act 2000 (the Act). Under the terms of the Act you are entitled to a response within 20 working days of receipt. We therefore aim to provide a response no later than 22/08/23. If we cannot meet this deadline we will let you know the reason and also tell you when you can expect a response.

Yours sincerely,

Freedom of Information, Northern Trains Ltd

show quoted sections

SMB - FOI, Northern Trains Limited

1 Attachment

Please find attached our response to your request. Due to the size of these files they will follow in separate emails.

FOI, Northern

show quoted sections

SMB - FOI, Northern Trains Limited

1 Attachment

  • Attachment

    Major Change Spreadsheet A1.zip

    13.6M Download

 

══════════════════════════════════════════════════════════════════════════

Legal Disclaimer - Northern Trains Limited, a company registered in
England and Wales with company number 03076444.
The contents of this e-mail are confidential and may be privileged and
protected by law and are intended solely for the use of the person to whom
they are addressed.
If you are not the intended recipient of this message please notify the
sender immediately, disclosure of its content to any other person is
prohibited and may be unlawful.
Please note that any views expressed in this e-mail may be those of the
originator and do not necessarily reflect those of this organisation.
Copyright in this e-mail and attachment(s) belongs to Northern
Trains Limited.
Internet e-mail is not a secure communications medium.
Please note this lack of security when responding by e-mail. Accordingly,
we give no warranties or assurances about the safety and content of this
e-mail and its attachments.
Neither Northern Trains Limited nor the sender accepts any responsibility
for viruses and it is your responsibility to scan the e-mail and
attachments.
Any liability arising from any third party acting on any information
contained in this e-mail is hereby excluded.

Northern Trains Ltd.
Address: George Stephenson House, Toft Green, York, YO1 6JT

This email was scanned and cleared by the Northern Trains Ltd Information
Services Department.

══════════════════════════════════════════════════════════════════════════

SMB - FOI, Northern Trains Limited

1 Attachment

  • Attachment

    Major Change Spreadsheet A2.zip

    13.7M Download

 

 

 

══════════════════════════════════════════════════════════════════════════

Legal Disclaimer - Northern Trains Limited, a company registered in
England and Wales with company number 03076444.
The contents of this e-mail are confidential and may be privileged and
protected by law and are intended solely for the use of the person to whom
they are addressed.
If you are not the intended recipient of this message please notify the
sender immediately, disclosure of its content to any other person is
prohibited and may be unlawful.
Please note that any views expressed in this e-mail may be those of the
originator and do not necessarily reflect those of this organisation.
Copyright in this e-mail and attachment(s) belongs to Northern
Trains Limited.
Internet e-mail is not a secure communications medium.
Please note this lack of security when responding by e-mail. Accordingly,
we give no warranties or assurances about the safety and content of this
e-mail and its attachments.
Neither Northern Trains Limited nor the sender accepts any responsibility
for viruses and it is your responsibility to scan the e-mail and
attachments.
Any liability arising from any third party acting on any information
contained in this e-mail is hereby excluded.

Northern Trains Ltd.
Address: George Stephenson House, Toft Green, York, YO1 6JT

This email was scanned and cleared by the Northern Trains Ltd Information
Services Department.

══════════════════════════════════════════════════════════════════════════

SMB - FOI, Northern Trains Limited

1 Attachment

  • Attachment

    Major Change Spreadsheets B1.zip

    10.3M Download

 

══════════════════════════════════════════════════════════════════════════

Legal Disclaimer - Northern Trains Limited, a company registered in
England and Wales with company number 03076444.
The contents of this e-mail are confidential and may be privileged and
protected by law and are intended solely for the use of the person to whom
they are addressed.
If you are not the intended recipient of this message please notify the
sender immediately, disclosure of its content to any other person is
prohibited and may be unlawful.
Please note that any views expressed in this e-mail may be those of the
originator and do not necessarily reflect those of this organisation.
Copyright in this e-mail and attachment(s) belongs to Northern
Trains Limited.
Internet e-mail is not a secure communications medium.
Please note this lack of security when responding by e-mail. Accordingly,
we give no warranties or assurances about the safety and content of this
e-mail and its attachments.
Neither Northern Trains Limited nor the sender accepts any responsibility
for viruses and it is your responsibility to scan the e-mail and
attachments.
Any liability arising from any third party acting on any information
contained in this e-mail is hereby excluded.

Northern Trains Ltd.
Address: George Stephenson House, Toft Green, York, YO1 6JT

This email was scanned and cleared by the Northern Trains Ltd Information
Services Department.

══════════════════════════════════════════════════════════════════════════

SMB - FOI, Northern Trains Limited

1 Attachment

  • Attachment

    Major Change Spreadsheet B2.zip

    13.6M Download

 

══════════════════════════════════════════════════════════════════════════

Legal Disclaimer - Northern Trains Limited, a company registered in
England and Wales with company number 03076444.
The contents of this e-mail are confidential and may be privileged and
protected by law and are intended solely for the use of the person to whom
they are addressed.
If you are not the intended recipient of this message please notify the
sender immediately, disclosure of its content to any other person is
prohibited and may be unlawful.
Please note that any views expressed in this e-mail may be those of the
originator and do not necessarily reflect those of this organisation.
Copyright in this e-mail and attachment(s) belongs to Northern
Trains Limited.
Internet e-mail is not a secure communications medium.
Please note this lack of security when responding by e-mail. Accordingly,
we give no warranties or assurances about the safety and content of this
e-mail and its attachments.
Neither Northern Trains Limited nor the sender accepts any responsibility
for viruses and it is your responsibility to scan the e-mail and
attachments.
Any liability arising from any third party acting on any information
contained in this e-mail is hereby excluded.

Northern Trains Ltd.
Address: George Stephenson House, Toft Green, York, YO1 6JT

This email was scanned and cleared by the Northern Trains Ltd Information
Services Department.

══════════════════════════════════════════════════════════════════════════