Ticket information in the last five years

The request was successful.

Dear East Coast Main Line Company Limited,

Please would it be possible for you to provide information on the
following points.

What is the average number of train passengers per journey? Can we
please have data for 2010, 11, 12, 13, 14, 15.

What is the average train ticket price? Can we please have data for
2010, 11, 12, 13, 14, 15.

What is the average off peak train ticket price? Can we please have
data for 2010, 11, 12, 13, 14, 15.

What is the average peak train ticket price? Can we please have
data for 2010, 11, 12, 13, 14, 15.

What is the average number of train seats per journey? Can we
please have data for 2010, 11, 12, 13, 14, 15.

What is the average number of train passengers per line? Can we
please have data for 2010, 11, 12, 13, 14, 15.

How many complaints are received from the public? Can we please
have data for 2010, 11, 12, 13, 14, 15.

What are the most common complaints from the public? Can we please
have data for 2010, 11, 12, 13, 14, 15.

What is the average length in time of a train journey? Can we
please have data for 2010, 11, 12, 13, 14, 15.

What is the average length in time of a train delay? Can we please
have data for 2010, 11, 12, 13, 14, 15.

Yours faithfully,

Katie Herridge

Short, Matthew,

Dear Ms. Herridge

I am writing to confirm that East Coast Main Line Company Limited, trading as Virgin Trains East Coast, is not a public authority and therefore not subject to the provisions of the Environmental Information Regulations (2004).

However, I am happy to confirm that some of the information you seek, or at least similar information, is published by the Office of Rail and Road (the ORR) and Network Rail on their websites. The information from these public authorities can be accessed from the following links:

http://orr.gov.uk/statistics

http://www.networkrail.co.uk/FOI/

Virgin Trains East Coast also regularly publishes information on our website that may also be of interest to you. This information can be accessed from the following link; https://www.virgintrainseastcoast.com/ab...

Yours sincerely,

Matt Short

Matthew Short Head of Government Partnership Working
East Coast House, 25 Skeldergate, York, YO1 6DH
t:0116 366 3059 m: 07766 308711 e: [email address]

show quoted sections

Dear Matthew,

That's great, thank you for sending the links to the additional information.

Yours sincerely,

Katie Herridge