Three and six month licences

M. Egert made this Freedom of Information request to Canal & River Trust

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Canal & River Trust,

This is a request for information in accordance with the Freedom of Information Act 2000.

This request follows on from the one made by Mr J Morgan, full details of which can be found here:
https://www.whatdotheyknow.com/request/r...

Please also refer to the information on your own website at
https://canalrivertrust.org.uk/news-and-...

A) Between February 2014 and May 2015, you did issue a number of three month and six month licences to boaters without a home mooring who were approaching their first renewal ("new continuous cruisers"), denying them the issue of a full one year's licence.
For this period, please could you provide the following information:
A.1.1. How many boaters were issued with a letter or email indicating intent to deny a full year's licence and issue a three month licence instead?
A.1.2. How many of them were later on granted a full year's licence, due to them making a formal complaint to CRT?
A.1.3. How many of them were later on granted a full year's licence due to any other reason?
A.2.1. How many boaters were issued with a letter or email indicating intent to deny a full year's licence and issue a six month licence instead?
A.2.2. How many of them were later on granted a full year's licence, due to them making a formal complaint to CRT?
A.2.3. How many of them were later on granted a full year's licence due to any other reason?

B) Since May 2015 you have applied the policy of issuing restricted licences to all boaters without a home mooring.
For the period from May 2015 to date, could you please provide the following information:
B.1.1. How many boaters were issued with a letter or email indicating intent to deny a full year's licence and issue a three month licence instead?
B.1.2. How many of them were later on granted a full year's licence, due to them making a formal complaint to CRT?
B.1.3. How many of them were later on granted a full year's licence due to any other reason?
B.2.1. How many boaters were issued with a letter or email indicating intent to deny a full year's licence and issue a six month licence instead?
B.2.2. How many of them were later on granted a full year's licence, due to them making a formal complaint to CRT?
B.2.3. How many of them were later on granted a full year's licence due to any other reason?

C) Please provide the number of complaints to CRT regarding the issue of three month and six month licences as follows:
C.1.1. How many Level 1 complaints were made from February 2014 to date, disputing the issue of a three month licence?
C.1.2. How many of these were successful, i.e. the boater was issued with a full one year's licence?
C.1.3. Of those that were unsuccessful at Level 1, how many were followed by Level 2 complaints?
C.1.4 How many of those Level 2 complaints were successful?
C.2.1. How many Level 1 complaints were made from February 2014 to date, disputing the issue of a six month licence?
C.2.2. How many of these were successful, i.e. the boater was issued with a full one year's licence?
C.2.3. Of those that were unsuccessful at Level 1, how many were followed by Level 2 complaints?
C.2.4. How many of those Level 2 complaints were successful?

Yours faithfully,

M. Egert

Information Request, Canal & River Trust

Dear Mr/Ms Egert,

Thank you for your e-mail requesting information about three and six month licences.

Your request is being dealt with under the terms of the Freedom of Information Act 2000 and will be answered within twenty working days.

If you have any queries about this request do not hesitate to contact me. Please remember to quote the reference number above in any future communications.

Kind regards,

Samantha

Information Officer

T 01908 351963

Follow @canalrivertrust from the Canal & River Trust on Twitter

Please visit our website to find out more about the Canal & River Trust and download our ‘Shaping our Future document' on the About Us page.

Canal & River Trust, First Floor North, Station House, 500 Elder Gate, Milton Keynes, MK9 1BB

show quoted sections

Information Request, Canal & River Trust

Dear Mr/Ms Egert,

Thank you for your request dated 5/10/2015 regarding the three and six
month licences. The answer to your queries are set out below.

Section A

A) Between February 2014 and May 2015, you did issue a number of three
month and six month licences to boaters without a home mooring who were
approaching their first renewal ("new continuous cruisers"), denying them
the issue of a full one year's licence.

For this period, please could you provide the following information?

A.1.1. How many boaters were issued with a letter or email indicating
intent to deny a full year's licence and issue a three month licence
instead? 0

A.1.2. How many of them were later on granted a full year's licence, due
to them making a formal complaint to CRT? 0

A.1.3. How many of them were later on granted a full year's licence due to
any other reason? 0

A.2.1. How many boaters were issued with a letter or email indicating
intent to deny a full year's licence and issue a six month licence
instead? 9  

A.2.2. How many of them were later on granted a full year's licence, due
to them making a formal complaint to CRT?  1

A.2.3. How many of them were later on granted a full year's licence due to
any other reason? 8

Section B

With regards to the letters sent out with the intent to issue a three or
six month licence instead of a yearly one, the numbers are in the table
below. ‘HMR3’ corresponds to the three month licence letter and ‘HMR6’
corresponds to the six month licence letter. This answers questions B.1.1
and B.2.1.

When issued HMR3 HMR6
March for May 22 46
April for June 27 75
May for July 39 114
June for August 37 100
July for September 34 85
August for October 36 70
September for November 25 61
October for December 19 36

B.1.2 HMR3 Granted 12 month licence due to complaints: 0

B.1.3 HMR3 Granted 12 month licence for other reasons: 2

B.2.2 HMR6 Granted 12 month licence due to complaints: 4

B.2.3 HMR6 Granted 12 month licence for other reasons: 13

 

Section C

C.1.1. How many Level 1 complaints were made from February 2014 to date,
disputing the issue of a three month licence?

·         0 in old process prior to 1^st May 2015

·         2 in new process from 1^st May 2015

C.1.2. How many of these were successful, i.e. the boater was issued with
a full one year's licence?

·         0 in new process from 1^st May 2015 but one was permitted a 6
month licence rather than a 3 month.

C.1.3. Of those that were unsuccessful at Level 1, how many were followed
by Level 2 complaints?

·         1 in new process from 1^st May 2015

C.1.4 How many of those Level 2 complaints were successful?

·         0 in new process from 1^st May 2015

 

C.2.1. How many Level 1 complaints were made from February 2014 to date,
disputing the issue of a six month licence?

·         3 in old process prior to 1^st May 2015

·         16 in new process from 1^st May 2015

C.2.2. How many of these were successful, i.e. the boater was issued with
a full one year's licence?

·         2 in old process prior to 1^st May 2015

·         5- 12 month licences issued in new process from 1^st May 2015

C.2.3. Of those that were unsuccessful at Level 1, how many were followed
by Level 2 complaints?

·         0 in old process.

·         2 in new process from 1^st May 2015

C.2.4. How many of those Level 2 complaints were successful?

·         0 in new process from 1^st May 2015

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of this email and should be sent
by email to [1][email address] or by post to
Information Officer, Legal Department, Canal & River Trust, First Floor
North, Station House, 500 Elder Gate, Milton Keynes, MK9 1BB. Please
remember to quote the reference number above in any future communications.
You are also able to contact the Information Commissioner by telephoning
0303 123 1113 although please note they would usually expect you to have
gone through our internal review procedure before contacting them.

Kind regards,

 

Frazer

Information Officer Assistant

 

T 01908 351962     

 

Follow @canalrivertrust from the Canal & River Trust on Twitter

 

Please visit our website to find out more about the Canal & River Trust
and download our ‘Shaping our Future document' on the About Us page.

 

Canal & River Trust, First Floor North, Station House, 500 Elder Gate,
Milton Keynes, MK9 1BB

 

 

--------------------------------------------------------------------------

The Canal & River Trust is a new charity entrusted with the care of 2,000
miles of waterways in England and Wales. Get involved, join us - Visit /
Donate / Volunteer at www.canalrivertrust.org.uk - Sign up for our
newsletter at www.canalrivertrust.org.uk/newsletter

Canal & River Trust is a charitable company limited by guarantee
registered in England & Wales with company number 7807276 and charity
number 1146792. Registered office address First Floor North, Station
House, 500 Elder Gate, Milton Keynes MK9 1BB.

Elusen newydd yw Glandŵr Cymru sy’n gofalu am 2,000 o filltiroedd o
ddyfrffyrdd yng Nghymru a Lloegr. Cymerwch ran, ymunwch â ni - Ewch i
Rhoddion a Gwirfoddoli yn www.glandwrcymru.org.uk

Mae Glandŵr Cymru yn gwmni cyfyngedig drwy warant a gofrestrwyd yng
Nghymru a Lloegr gyda rhif cwmni 7807276 a rhif elusen gofrestredig
1146792. Swyddfa gofrestredig: First Floor North, Station House, 500 Elder
Gate, Milton Keynes MK9 1BB.

References

Visible links
1. mailto:[email address]