Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[email address]

NOTE: Please do not edit the subject line when replying to this email. If
you have a processing request, please ensure you quote that reference in
your emails to us.

Dear Graham Mitchell

Freedom of information request - FOI/9787

Subject: FOI - Thornton Heath Public Space Protection Order (PSPO) Signs

Your request is being considered and you will receive a response within
the statutory timescale of 20 working days, subject to the application of
any exemptions. Where consideration is being given to exemptions the 20
working day timescale may be extended to a period considered reasonable
depending on the nature and circumstances of your request. In such cases
you will be notified and, where possible, a revised time-scale will be
indicated. In all cases we shall attempt to deal with your request at the
earliest opportunity.

If we are unable to provide you with the information requested we will
notify you of this together with the reason(s) why, and details of how you
may appeal.

Please note that the directorate team may contact you for further
information where we believe that the request is not significantly clear
for us to respond fully. 

Kind Regard

Information Management Team

Croydon Digital Services

Assistant Chief Executive Directorate

7th Floor, Zone B

Bernard Weatherill House

8 Mint Walk

Croydon CR0 1EA

Dear Mr Mitchell,

Please accept our sincerest apologies with the delay in responding. Unfortunately, your original request seems to have been overlooked and was never logged when it came in, and this was not picked up until now.

I have logged your request and have contacted the service directly and highlighted that we require the information urgently. I am currently waiting for my colleague to respond on how long it will take to collate the information. Once I have an update I will send you a follow up email.

We are working on getting this information sent to you as quickly as possible as you request is extremely overdue.

We apologies for the inconvenience this has caused and would like to thank you for your kind patience.

Kind regards,
Information Management Team

Croydon Digital Services
Assistant Chief Executive Directorate
Floor 3 Zone E, Bernard Wetherill House, Mint Walk, Croydon, CR0 1EA

[email address]
[email address]

show quoted sections

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[email address]

Dear Graham Mitchell

Request FOI/9787

Freedom of Information Request

Your request has been considered under the provisions of the Freedom of
Information Act. Specifically, you have requested the following
information:

The original signs which were erected in Thornton Heath (and taken down on
23 February 2024) had a spelling mistake where Thornton was spelt THORTON.

Can you please provide me with copies of all the correspondence to include
suitably redacted e-mail addresses etc and images which were provided to
the contracted signwriters. If instruction was given other than by e-mail
please provide copies of that correspondence.

If there was an image of the proposed sign provided to the contracted
signwriters please provide a copy. Or, did the signwriters have to create
the signs from text and images provided by Croydon Council? Please let me
have a copy of that text and images.

Please see attached. From the attached we have removed details of
individuals and their contact details. This information is personal
information and falls within the exemption in Section 40 (2) (a) (i)
(Personal Information) of the Freedom of Information Act 2000. This aspect
of your request is therefore exempt from disclosure by virtue of Section
40 (2) (a) (i) of the Freedom of Information Act 2000.

It is important to remember that when information is released under the
Freedom of Information Act 2000, it is considered released to the wider
public. Any such disclosure of personal information would not be compliant
with the provisions of the General Data Protection Regulations 2018.

Also, did the contracted signwriters also manufacture and install the
misspelled signs.

We arranged for the manufacture of new Public Space Protection Order
(PSPO) signs in Thornton Heath through contractors. The signs included a
spelling mistake which was made in error by the contractors. All signs
were removed and replaced at no cost to the council.

If the signs created by the signwriters were sent back to Croydon Council
for approval before installation who were they sent to and was approval
received please?

The Local Authority did not see a copy of the sign before installation.

The Council publishes Access to Information requests and responses on its
online Disclosure Log. (Any request included within this log will be
anonymised appropriately)

To view the Council’s Disclosure Log, please visit our website available
here:

[1]The Freedom of Information (FOI) Act | Croydon Council
(disclosure-log.co.uk)

If you are dissatisfied with the way the Council has handled your request
under the Freedom of Information Act you may ask for an internal review. 
This should be submitted to us within 40 working days of this response. 
You can do this by outlining the details of your complaint by:

Email:        [email address]

Writing:     Information Team

London Borough of Croydon
Bernard Weatherill House
3^rd Floor - Zone E
8 Mint Walk
Croydon CR0 1EA

Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire   SK9 5AF

Yours sincerely 

Croydon Council

References

Visible links
1. https://croydon.disclosure-log.co.uk/