Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[email address]

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Dear Graham Mitchell

Freedom of information request - FOI/10991

Subject: Freedom of Information request - Thornton Heath Blitz - which
activities were undertaken and what were the results?

Your request is being considered and you will receive a response within
the statutory timescale of 20 working days, subject to the application of
any exemptions. Where consideration is being given to exemptions the 20
working day timescale may be extended to a period considered reasonable
depending on the nature and circumstances of your request. In such cases
you will be notified and, where possible, a revised time-scale will be
indicated. In all cases we shall attempt to deal with your request at the
earliest opportunity.

If we are unable to provide you with the information requested we will
notify you of this together with the reason(s) why, and details of how you
may appeal.

Please note that the directorate team may contact you for further
information where we believe that the request is not significantly clear
for us to respond fully. 

Kind Regard

Information Management Team

Croydon Digital Services

Assistant Chief Executive Directorate

7th Floor, Zone B

Bernard Weatherill House

8 Mint Walk

Croydon CR0 1EA

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[email address]

Dear Graham Mitchell

Request FOI/10991

Environmental Information Regulations 2004

Your request has been considered under the provisions of the Environmental
Information Regulations 2004. Please accept our apologies for the delay in
responding to you.
Specifically, you have requested the following information:

“Please let me know which of these "areas" were tackled:

Resident/Community Engagement
Deep Cleansing/HOTSPOTS
Litter Bin Audit
Gully Cleansing
Flytip Removal
Graffiti Removal
Licencing
Parking Enforcement
Trading Standards
Highways/Line Marking
Anti-Social Behaviour

And, what were the results of each activity undertaken? What were the
outcomes of each of the areas tackled. For example, how many gullies were
cleared: What was done to tackle ASB? What did the Litter Bin Audit tell
you? etc

Please let me have the results and statistics for each of the areas
mentioned for the Thornton Heath Blitz”.

Resident/Community Engagement
The council have been working with the Thornton Heath Community Action
Team (THCAT), who are a group of local volunteers that have been taking
action to improve Thornton Heath since 2015. Outcome was identifying areas
of concern that the Blitz operation could target.

Deep Cleansing/HOTSPOTS
We identified hotspots from Love Cleans Streets data and tasked Veolia to
undertake deep cleansing where required. A significant improvement was
made to the visual cleanliness of the street.

Litter Bin Audit
A survey of all street litter bins was carried out and where necessary
deep cleansing was undertaken using jet washing and chemicals. This
resulted in 10 bins being cleansed.
Gully Cleansing
Gully cleansing was not included as part of the Thornton Heath blitz.

Flytip Removal
Fly tip hot spots were identified using LCS data and knowledge for our
street cleansing fly tip teams. Veolia had an increased presence to clear
all fly tips for the areas designated under the blitz. We do not have any
information available for the amount of fly tips removed.

Graffiti Removal
108 letters sent to businesses to gain permission to clean graffiti off
their properties and 14 approvals responses received.

Licensing
‘Scores on the doors’ window stickers were checked at 77 food premises
(actually by Food Safety Team officers) on High Street and Brigstock Road,
Thornton Heath. Some of the premises would also have held a premises
licence. 10 premises were found to be displaying an incorrect sticker and
were advised to correct. Follow up correspondence was sent to nine of the
ten premises by Trading Standards re the need to display the correct
sticker. 

Parking Enforcement
For the period of the blitz between 15 April and 31 May 2024 on street
Parking officers issued a total of 2189 PCNs in Thornton Heath.

The top Ten roads for On Street issuance for this period are:

High Street,Thornton Heath - 126
Mayday Road,Thornton Heath –122
Cotford Road,Thornton Heath - 81
Woodcroft Road,Thornton Heath - 77
Parchmore Road,Thornton Heath - 74
Bensham Lane, Thornton Heath - 66
Grange Park Road, Thornton Heath - 61
Seneca Road,Thornton Heath - 59
Frant Road, Thornton Heath - 53
Harcourt Road,Thornton Heath - 50

The top five offences committed for this period are:

No Valid Permit or Ticket - 1033
Restricted Street (Yellow line) - 576
Wheels on footpath - 172
Disabled Bay No Badge - 141
Adjacent dropped footway (Blocked Driveway) - 88

During this period 5448 School Street ANPR PCNs were also issued.

Kensington Ave. Thornton Heath - 2828
Ingram Rd, Thornton Heath - 1329
Springfield Rd, Thornton Heath - 345
Winterbourne Road,Thornton Heath - 283
Windsor Rd, Thornton Heath - 206
Buckingham Ave Thornton Heath - 157
Goston Gardens,Thornton Heath - 131
Gonville Rd, Thornton Heath - 105
Hawthorn Ave, Thornton Heath - 64

Trading Standards
Please see answer regarding Licensing.

Highways/Line Marking
Highway repairs and line markings were not included as part of the
Thornton Heath blitz

Anti-Social Behaviour
The anti-social behaviours addressed during the clean up of Thornton Heath
relates to graffiti, fly-tipping, illegal parking. Each of the teams will
be able to provide the information requested regarding the exact areas
tackled and the results of each activity undertaken.

The anti-social behaviour team was not directly involved with the blitz
clean of Thornton Heath.

The Council publishes Access to Information requests and responses on its
online Disclosure Log. (Any request included within this log will be
anonymised appropriately)

To view the Council’s Disclosure Log, please visit our website available
here:

[1]The Freedom of Information (FOI) Act | Croydon Council
(disclosure-log.co.uk)

If you are dissatisfied with the way the council has handled your request
under the Environmental Information Regulations you may ask for an
internal review.  This should be submitted to us within 40 working days of
this response.  You can do this by outlining the details of your complaint
by:

Email:        [2][email address]

Writing:     Information Team

London Borough of Croydon
Bernard Weatherill House
3^rd Floor - Zone E
8 Mint Walk
Croydon CR0 1EA

 Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Commissioner for a decision. The
Commissioner can be contacted at:

Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF

Yours sincerely 
 

Croydon Council

References

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1. https://croydon.disclosure-log.co.uk/
2. mailto:[email%20address]