Dear Sir/Madam, 

This is an automated email reply. Thank you for contacting the North
Bristol NHS Trust Information Governance department. Please accept this
response as an acknowledgement that we have received your email.

Please note that we are currently experiencing a backlog of FOI requests
due to staff long term sickness and unfilled vacancies. Unfortunately, our
response times may be delayed on some occasions because of this. Thank you
for your patience at this difficult time.  
FAO members of the public: If you have submitted an FOI we aim to respond
to you within three working days with a formal acknowledgement from your
request handler and a unique reference number. Please use this reference
number on all future correspondence with us . Your request will be dealt
with under the terms of the Freedom of Information Act 2000 and you should
expect your response within twenty working days. 

FAO internal NBT staff: If you are responding with information or have a
query about an FOI request that you have been assigned the request handler
within the FOI Team will respond to you as soon as possible. 

If you are enquiring about how to request personal data from our Trust,
please see the link below for guidance around Subject Access Requests and
our online webform that can be used to submit a request: 

[1]Make a Subject Access Request | North Bristol NHS Trust (nbt.nhs.uk) 

Thank you. 

Kind regards, 

Sam Hall  

Deputy Head of Information Governance

Subject Access Request Team Manager 

Freedom of Information Team Manager 

DISCLAIMER: The information in this message is confidential and may be
legally privileged. It is intended solely for the addressee. Access to
this message by anyone else is unauthorised. If you are not the intended
recipient, any disclosure, copying, or distribution of the message, or any
action or omission taken by you in reliance on it, is prohibited and may
be unlawful. Please immediately contact the sender if you have received
this message in error. Thank you.

References

Visible links
1. https://www.nbt.nhs.uk/about-us/informat...

Dear Sir/Madam,

Thank you for your email.

I am acknowledging your request on behalf of North Bristol NHS Trust (NBT). We will deal with your request for information in accordance with the Freedom of Information Act 2000.

Your reference number for this request is: 30052023-04

In normal circumstances the Trust should be able to;

(a) confirm or deny that we hold the information that you have requested and;

(b) if we hold it, send it to you within the statutory timescale of 20 working days.

You should note however that the Act defines a number of exemptions which may prevent us complying with either of these duties. We will explain if this is the case in our response and if we apply the 'public interest test' to our decision. In some circumstances a fee may be payable and you will be required to pay, following a fees notice, before we proceed with your request.

If you have any queries about this e-mail, please contact me quoting the reference number above in any future communications.

Further information about the Freedom of Information Act may be found on the Information Commissioner’s website at https://ico.org.uk/.

Please note that we are currently experiencing a backlog of FOI requests alongside intense operational pressures. Unfortunately our response times may be delayed on some occasions because of this. Thank you for your patience at this difficult time.

Kind regards,

Sam Hall

Deputy Head of Information Governance
Information Governance Lead
Subject Access Request Manager
Freedom of Information Manager

📌 Information Governance | North Bristol NHS Trust (nbt.nhs.uk)
⏳ Mandatory Information Governance training: Are you up-to-date?

📩 [email address] 🏥 Office Address:
☎️ +44 (0)117 414 2019 Information Governance
Options 2 and 3 Business Intelligence
📅 Working schedule: Christopher Hancock Building
💻 Monday – Friday Southmead Hospital
⏲️ 08:00am-16:00pm North Bristol NHS Trust
💼 In office: Mon, Tue, Thur Bristol
🏠 Home working: Wed, Fri BS10 5NB

DISCLAIMER: The information transmitted by this email is intended only for the person or entity to which it is
addressed. This may contain propietary, business confidential and/or privileged material. If you are not the
intended recipient, be aware that any use, review, retransmission, distribution, reproduction or any reliance
taken on this message is strictly prohibted. Please notify the sener immediately if you have received in error.

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Dear Sir/Madam,

With reference to your request for information, dated 30/05/2023, made under section 1(1) of the Freedom of Information Act, I am writing to inform you of the outcome of your information request.

North Bristol NHS Trust’s response:

I am writing to confirm that North Bristol NHS Trust does not hold information on the subject you have requested. We do not have mental health therapy services at North Bristol NHS Trust.

I trust this is the information you are seeking and that your request has been fully discharged, but I should be pleased to offer any further assistance that you may require.

Publication

Please note that this email and the information included/attached will be published on our website as part of the Trust’s Freedom of Information Publication Scheme. This is because information disclosed in accordance with the Freedom of Information Act is disclosed to the public, not just to the individual making the request. We will remove any personal information (name, email etc.) from any information we make public to protect your personal information.

Please note:

The Trust asks that you note that the information you have been supplied may be subject to the Copyright, Designs & Patents Act 1988. You may re-use the information provided for personal use, (not including logos), free of charge in any format or medium. However, you must re-use it accurately and not in a misleading context. You must acknowledge the information as North Bristol NHS Trust copyright and give the title of the document/publication. Where we have identified any third-party copyright material you will need to obtain permission from the copyright holders concerned.

Informal resolution and formal complaints procedure

If you are not satisfied with this response or wish to complain about any aspect of the handling of your request, then you should contact me in the first instance as a response to my email. If informal resolution is not possible and you are still dissatisfied, then you may apply for an independent internal review by contacting the Trust’s Information Governance Lead by emailing:

[email address]

Please note that any request for an internal review must be made within 40 working days of the date on which the attempt to reach informal resolution has come to an end. If you remain dissatisfied following an internal review, you may take your complaint to the Information Commissioner under the provisions of Section 50 of the Freedom of Information Act. Please note that the Information Commissioner will not investigate your case until the North Bristol NHS Trust internal review process has been completed.

You can submit a complaint online to the Information Commissioner here:

https://ico.org.uk/make-a-complaint/foi-...

You may write to the Information Commissioner, whose address is:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Kind regards,

Sam Hall

Deputy Head of Information Governance
Information Governance Lead
Subject Access Request Manager
Freedom of Information Manager

📌 Information Governance | North Bristol NHS Trust (nbt.nhs.uk)
⏳ Mandatory Information Governance training: Are you up-to-date?

📩 [email address] 🏥 Office Address:
☎️ +44 (0)117 414 2019 Information Governance
Options 2 and 3 Business Intelligence
📅 Working schedule: Christopher Hancock Building
💻 Monday – Friday Southmead Hospital
⏲️ 08:00am-16:00pm North Bristol NHS Trust
💼 In office: Mon, Tue, Thur Bristol
🏠 Home working: Wed, Fri BS10 5NB

DISCLAIMER: The information transmitted by this email is intended only for the person or entity to which it is
addressed. This may contain propietary, business confidential and/or privileged material. If you are not the
intended recipient, be aware that any use, review, retransmission, distribution, reproduction or any reliance
taken on this message is strictly prohibted. Please notify the sener immediately if you have received in error.

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