Dear Transport for London

Since TfL discontinued purchases of the New Routemaster bus, back in 2016 bus manufacturer Wrightbus developed and launched the SRM, a 'New Routemaster' bodywork design with two doors and one staircase. With the lack of SRMs in service, I have some FOI questions about the bus type.

1. Was TfL involved with developing the SRM?

2. Can you explain in full about the SRM produced by Wrightbus?

3. Did TfL assess the SRM when they entered service? If yes, can you provide more information about the assessment?

4. Do TfL or bus operators own/lease the SRM buses which are used by RATP Dev London and Go-Ahead London?

5. Why is it not compulsory to require bus operators to purchase buses with New Routemaster design features? (also includes the Enviro400 City bodywork produced by Alexander Dennis)

6. Did TfL restrict bus operators purchasing Euro 6 hybrid, hydrogen and/or battery electric double deck bus with SRM bodywork produced by Wrightbus?

7. Do TfL plan to update the London bus specification to require bus manufacturers to produce buses with NRM design features for London service?

8. Was TfL involved with the SRM bodied Volvo B5LHC (opportunity charging)? Can you provide more information about the scheme as there are only two vehicles operating on route 37?

9. Do TfL plan to use the SRM and Enviro400 City design as successor to the New Routemaster bus?

10. Can you provide a full update from TfL about the situation with Wrightbus?

References to my freedom of information request:

https://www.busandcoachbuyer.com/son-rou...

https://www.route-one.net/vehicles/son_o...

http://www.transportengineer.org.uk/tran...

https://www.volvobuses.co.uk/en-gb/news/...

https://www.volvobuses.co.uk/en-gb/our-o...

Yours faithfully
Vladimir Burton

FOI, Transport for London

Dear Mr Burton

 

Thank you for your request which I have passed to our customer services to
respond to you directly.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

 

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Dear TfL FOI

Since you're unable to answer my Freedom of Information request as you have passed my questions to TfL customer service about the SRM.

I wish to resume my FOI request with a simplified question.

Do you have all of the available recorded information of the SRM 'Son of Routemaster' (bodywork) bus produced by Wrightbus, as there are a small number of vehicles used for your London bus services?

Yours sincerely
Vladimir Burton

FOI, Transport for London

Dear Mr Burton

 

TfL Ref: FOI-2141-1920

 

Thank you for your email which we received on 16 October 2019 asking for
information about the Wrightbus Son of Route Master (SRM).

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and our information access policy. 

 

Unfortunately we do not hold the information you have requested. The
Wright SRM is manufactured by Wrightbus and the vehicles are owned by the
operator RATP Dev London. TfL has only little information such as the SRM
dimensions and capacity, nothing on the bodywork.

 

Regarding your previous email, the FOI Act allows you to request recorded
information held by TfL. Although your request can take the form of a
question, if it’s asking for an explanation or advice, not recorded
information, it does not constitute an FOI request. That is why I
forwarded your email to our customer services who should respond to your
questions  within 10 working days.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

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Customerservice, Transport for London

[1]Transport for London
Transport
for London
Ref: 14089925

30 October

Dear Burton

Thank you for contacting us on 16 October regarding your questions on our
buses.

Please be advised that you'd need to submit your request via the
website [2]here.

You may find that some of your queries may have been touched upon [3]here.

Should you have any further questions, please do not hesitate to respond
to this email. Alternatively, please call 0343 222 1234.

Kind regards

Ming Hinkong
Customer Service Adviser
Transport for London Customer Services

If you wish to reply directly to this email, please click on the reply
button on your toolbar. Please do not alter or delete the subject line as
this may result in a delay responding to your email.
We aim to reply to all emails within ten working days.
[4]Mayor of London - Every Journey Matters
Transport for London (TfL) will use the personal information submitted on
this form to process your feedback and provide you with the information or
services you have requested. We may need to share your information with
our service providers, associated organisations and agents for these
purposes. For further information please see our Privacy Policy.

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References

Visible links
2. https://tfl.gov.uk/corporate/transparenc...
3. https://tfl.gov.uk/corporate/transparenc...
4. http://www.tfl.gov.uk/
5. http://www.tfl.gov.uk/corporate/about-tfl/

Dear TfL Customer service,

I wish you respond to my questions using the 'What Do They Know' email because I wanted to make the information open for everyone to view for the public interest and for posterity. It will make it easy for researchers and other users to find references.

I'd be very grateful if you answer my questions as a Freedom of Information request to fulfil transparency as part of your policy.

https://tfl.gov.uk/corporate/transparency/

Yours sincerely,
Vladimir Burton

acknowledgement, Transport for London

Thank you for contacting us at Transport for London. The reference number
for your enquiry is: 14160743 

We appreciate your feedback as it helps us to improve our services and
meet standards that you rightly expect.

 

We prioritise all safety related matters. If you are reporting a safety
critical issue or incident, please call us on 0343 222 1234. Calling us
draws our immediate attention to any safety issue. This allows us to
notify our response teams and resolve the safety issue as quickly as
possible.

For any other queries or complaints where you have requested a response,
we aim to send you a presonalised reply within 10 working days. If we are
unable to respond within this time, we will let you know as soon as
possible and keep you updated until you receive a full response.

How did we do?

We're always looking at ways to improve how we respond to complaints and
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Your information

Transport for London (TfL), its subsidiaries and service providers will
use the personal information you have provided to process your feedback
and provide you with a response, or the information or services you have
requested. On some occasions, we may need to share your information with
associated organisations or their agents for these purposes. Your personal
information will be properly safeguarded and processed in accordance with
the requirements of privacy and data protection legislation. To find out
more about how TfL handles personal data, see our [1]Privacy and cookies
pages.

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References

Visible links
1. https://tfl.gov.uk/corporate/privacy-and...
2. http://www.tfl.gov.uk/corporate/about-tfl/