The rules of terminating buses earlier then their actual destination

Daniel made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Transport for London,

Under the FOI act, I would like to know the rules a regulation about when a bus can termite earlier then their actual destination.

This has come about because I keep noticing the 82 and 460 terminating at Finchley Church End (i.e. East End Road) and then make the customers pay again on the following bus, I am pretty sure that not apart of their contract to termite at Finchley Church End so isn't this an incomplete journey even though the blind say to Finchley Church End, the Ibus still says to North Finchley. I would also like to make another request to know if this is allowed.

Yours faithfully,

Daniel Sassoon

FOI, Transport for London

 

 

Dear Mr Sassoon

 

TfL Ref: FOI-0356-1314

 

Thank you for your email received by Transport for London (TfL) on 31 May
2013 asking for information about buses terminating ahead of their full
route.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you by 28 June.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Lee Hill

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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FOI, Transport for London

2 Attachments

 

 

Dear Mr Sassoon

 

TfL Ref: FOI-0356-1314

 

Thank you for your email received on 31 May 2013 asking for information
about bus services terminating before their destination.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we do hold the information you require. You asked for:

 

I have attached our Conditions of Carriage but, for reference, Section (4)
of Services and Safety of the Conditions of Carriages states:

 

4.1 We always try to run reliable services. Sometimes buses and
Underground trains cannot be run at the times or frequencies or to
destinations advertised for reasons beyond our control or that of our
contractors. We reserve the right to change timetables and bus routes and
to stop Underground trains from running to a particular station without
giving notice beforehand. We will only do this for good reasons and, if it
happens, we will do our best to tell you why.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Lee Hill

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

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Grace left an annotation ()

I have read on TFL website under common questions, that if the bus terminates early, you can ask a driver for a "transfer£ ticket and they are obliged to issue it to you. I have used this option many times.

Paul Illes left an annotation ()

Daniel,

You may want to have a look at this request - https://www.whatdotheyknow.com/request/l... - and in particular the file ("The Big Red Book") attached to it. Drivers ought to be issuing a transfer ticket to be given to the driver(s) of a following bus(es) so that those who have already paid aren't charged again.

Hope this helps.

Regards,
Paul.

freddrick london left an annotation ()

You should have made a complaint to TfL CS about this