The recording of incoming telephone calls
Dear North Staffordshire Combined Healthcare NHS Trust,
1. Do you record incoming telephone calls to any of your teams?
2. If so, what software/equipment do you use?
3. Do you have any project/implementation documentation relating to the recording of incoming telephone calls? If so, please supply.
4. Do you have a cost/benefit analysis documentation regarding the recording of incoming telephone calls? If so, please supply.
5. Have you evaluated the benefits of recording incoming telephone calls? If so, please supply.
Yours faithfully,
Alicia Smith
Dear Alicia Smith
Please accept this as acknowledgement of receipt of your request for information under the Freedom of Information Act 2000 as indicated below.
We are processing your request and a response is due to you by 24 August 2016 in accordance with the 20 working days deadline stipulated by the Act.
Kind Regards
Patricia Smith (Mrs)
PA to
Maria Nelligan, Executive Director of Nursing & Quality
Tel: 01782-441619 (FN 4619)
North Staffordshire Combined Healthcare NHS Trust
Lawton House, Bellringer Road, Trentham Lakes South
Trentham, Stoke-on-Trent, ST4 8HH
E-mail: [email address]
Please see attached response to your request
Kind regards
Justine Scotcher
Executive PA to David Rogers, Chairman
North Staffordshire Combined Healthcare NHS Trust Headquarters
Lawton House
Bellringer Road
Trentham Lakes South
Stoke-on-Trent, Staffordshire,
ST4 8HH
Tel - 01782 275122 Ext 2122
Email - [1][email address]
[2]SPAR (2)
References
Visible links
1. mailto:[email address]
Apologies, here is the attachment
Regards
Justine Scotcher
Executive PA to David Rogers, Chairman
North Staffordshire Combined Healthcare NHS Trust Headquarters
Lawton House
Bellringer Road
Trentham Lakes South
Stoke-on-Trent, Staffordshire,
ST4 8HH
Tel - 01782 275122 Ext 2122
Email - [1][email address]
[2]SPAR (2)
From: Scotcher JustineL (RLY) NSCHT
Sent: 31 August 2016 14:51
To: '[FOI #347999 email]'
Subject: Freedom of Information
Please see attached response to your request
Kind regards
Justine Scotcher
Executive PA to David Rogers, Chairman
North Staffordshire Combined Healthcare NHS Trust Headquarters
Lawton House
Bellringer Road
Trentham Lakes South
Stoke-on-Trent, Staffordshire,
ST4 8HH
Tel - 01782 275122 Ext 2122
Email - [3][email address]
[4]SPAR (2)
References
Visible links
1. mailto:[email address]
3. mailto:[email address]
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