The recording of incoming telephone calls

The request was partially successful.

Dear Manchester Mental Health and Social Care Trust,

1. Do you record incoming telephone calls to any of your teams?
2. If so, what software/equipment do you use?
3. Do you have any project/implementation documentation relating to the recording of incoming telephone calls? If so, please supply.
4. Do you have a cost/benefit analysis documentation regarding the recording of incoming telephone calls? If so, please supply.
5. Have you evaluated the benefits of recording incoming telephone calls? If so, please supply.

Yours faithfully,

Alicia Smith

Paul, Diana,

1 Attachment

Please see attached acknowledgement of your request.

 

Thanks

 

Diana Paul

Personal Assistant to:

John Harrop   Deputy Chief Executive/Director of Strategy

Sam Simpson Director of Finance

 

Manchester Mental Health & Social Care Trust

Chorlton House

70 Manchester Road

Chorlton

Manchester, M21 9UN

 

Tel: 0161 882 1381

Fax: 0161 882 1090

 

TruthfulnessRespectUnderstandingStandardsTogetherness

 

DISCLAIMER: This e-mail and any attached files are confidential
and are intended solely for the intended addressee. If you receive this
email in error please notify the sender immediately and permanently delete
it.

This e-mail may be monitored by Manchester Mental Health and Social Care
Trust in accordance with current regulations.

This e-mail message has been swept for the presence of computer viruses
currently known to the
Trust, however the recipient is responsible for virus-checking before
opening messages and attachments.

The opinions expressed in this email represent the views of the sender,
not Manchester Mental Health and Social Care Trust unless explicitly
stated. As a public body, the Trust may be required to disclose this email
and/or any response under the Freedom of Information Act 2000 unless the
information in the email and/or any response is covered by one of the
exemptions in the Act.

Paul, Diana,

1 Attachment

Please see attached response to your enquiry.

 

Thanks

 

 

Diana Paul

Personal Assistant to:

John Harrop   Deputy Chief Executive/Director of Strategy

Sam Simpson Director of Finance

 

Manchester Mental Health & Social Care Trust

Chorlton House

70 Manchester Road

Chorlton

Manchester, M21 9UN

 

Tel: 0161 882 1381

Fax: 0161 882 1090

 

TruthfulnessRespectUnderstandingStandardsTogetherness

 

DISCLAIMER: This e-mail and any attached files are confidential
and are intended solely for the intended addressee. If you receive this
email in error please notify the sender immediately and permanently delete
it.

This e-mail may be monitored by Manchester Mental Health and Social Care
Trust in accordance with current regulations.

This e-mail message has been swept for the presence of computer viruses
currently known to the
Trust, however the recipient is responsible for virus-checking before
opening messages and attachments.

The opinions expressed in this email represent the views of the sender,
not Manchester Mental Health and Social Care Trust unless explicitly
stated. As a public body, the Trust may be required to disclose this email
and/or any response under the Freedom of Information Act 2000 unless the
information in the email and/or any response is covered by one of the
exemptions in the Act.