The recording of incoming telephone calls

The request was partially successful.

Dear Dudley and Walsall Mental Health Partnership NHS Trust,

1. Do you record incoming telephone calls to any of your teams?
2. If so, what software/equipment do you use?
3. Do you have any project/implementation documentation? If so, please supply.
4. Do you have a cost/benefit analysis documentation regarding the recording of incoming telephone calls? If so, please supply.
5. Have you evaluated the benefits of recording incoming telephone calls? If so, please supply.

Yours faithfully,

Alicia Smith

FOI (Dudley & Walsall MHPT), Dudley and Walsall Mental Health Partnership NHS Trust

Dear Ms Smith

FREEDOM OF INFORMATION ACT 2000 - Dudley & Walsall Mental Health Partnership NHS Trust Ref: FOI 1937

Thank you for your request for information under the requirements of the Freedom of Information Act 2000. We started work on this request on 20 July 2016. As per section 10 of the Act, you can expect a reply no later than 20 working days from this date.

There may be a fee payable for this information. This will be considered and you will be informed if a fee is payable. In this event the fee must be paid before the information is processed and released. The 20 day time limit for responses is suspended until receipt of the payment. If there is a fee payable we will write to you again to let you know the process in this event.

For your information, the Act defines a number of exemptions which may prevent the release of the information you have requested. We will assess whether any of the exemption categories apply to your request (as per PART 11 of the Act) and if they do, or if there is a delay due to the application of an exemption we will write to you again.

If any further assistance in this matter is required, please do not hesitate to contact me.

Yours sincerely

Linda Wix
Interim Corporate Personal Assistant
Dudley and Walsall Mental Health Partnership NHS Trust
Tel: 01384 325026

Address: Trust Headquarters, 2nd Floor, Trafalgar House, King Street, Dudley, West Midlands, DY2 8PS

Linda Wix
Corporate PA
Dudley and Walsall Mental Health Partnership NHS Trust
               
Contact Details:
External number:   01384 325026
Internal extension: 65026

Email: [email address]

Dudley and Walsall Mental Health Partnership Trust
Trust HQ
Trafalgar House, 2nd Floor
47-49 King Street
Dudley, DY2 8PS

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FOI (Dudley & Walsall MHPT), Dudley and Walsall Mental Health Partnership NHS Trust

Dear Miss Smith
In response to your FOI query, I can confirm that the Trust does not record incoming telephone calls. Calls are diverted to an answering service when the intended recipient is not available.

Your FOI request has now been closed.

If you have any queries or concerns then please contact me. If you are dissatisfied with the handling of your request please contact the Information Governance Manager on 01384 325013 or email [email address]

You can also refer to the Information Commissioner at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545700
www.informationcommissioner.gov.uk

Linda Wix
Corporate PA
Dudley and Walsall Mental Health Partnership NHS Trust
               
Contact Details:
External number:   01384 325026
Internal extension: 65026

Email: [email address]

Dudley and Walsall Mental Health Partnership Trust
Trust HQ
Trafalgar House, 2nd Floor
47-49 King Street
Dudley, DY2 8PS

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