the professional capacity of the LGO
Dear Sir or Madam,
Looking for the professional capacity of the LGO as a suitable body for administering justice.
Can I have the answers to these questions for as long back as you hold the data
What is the professional capacity of each office in relation to each office for ;
1.Legal qualifications
2.Accountancy qualifications
3.Other suitable Professional experience.
What would be the minimum level of experience expected of applicants for the following posts.
1.Initial investigators
2.Investigation support staff
3.Deputy ombudsman
4.Ombudsman
Can I have a list of the in-line job positions for each office, and the number of staff employed in that position, from the initial phone contact to finalisation of an disputed complaint.
( example )
Global crossing employees
LGO phone staff
investigators PA
Investigators
Deputy ombudsman PA
Deputy ombudsman
Ombudsman PA
Ombudsman
Feel free to contact me if you need me to re-word these questions to get appropriate responses.
Sincerely yours
George, cant
Dear Mr Cant
Our ref: CS/09/094
This is to acknowledge receipt of your request below.
I have given it the reference number above, and it would be helpful if you
could quote this on any further correspondence about this matter.
We will respond within the 20 working day target (which would be by 7
October 2009) or, if unable to do so, we will write to you again
explaining why.
Yours sincerely
Rob Rundle
Publicity & Information Assistant
Local Government Ombudsman' office
Tel: 020 7217 4686
Website: [1]www.lgo.org.uk
-----Original Message-----
From: George Cant [mailto:[FOI #17826 email]]
Sent: 09 September 2009 16:26
To: Foi Officer
Subject: Freedom of Information request - the professional capacity of the
LGO
Dear Sir or Madam,
Looking for the professional capacity of the LGO as a suitable body
for administering justice.
Can I have the answers to these questions for as long back as you
hold the data
What is the professional capacity of each office in relation to
each office for ;
1.Legal qualifications 2.Accountancy qualifications 3.Other
suitable Professional experience.
What would be the minimum level of experience expected of
applicants for the following posts.
1.Initial investigators 2.Investigation support staff 3.Deputy
ombudsman 4.Ombudsman
Can I have a list of the in-line job positions for each office, and
the number of staff employed in that position, from the initial
phone contact to finalisation of an disputed complaint.
( example )
Global crossing employees LGO phone staff investigators PA
Investigators Deputy ombudsman PA Deputy ombudsman Ombudsman PA
Ombudsman
Feel free to contact me if you need me to re-word these questions
to get appropriate responses.
Sincerely yours
George, cant
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References
Visible links
1. http://www.lgo.org.uk/
Dear Foi Officer,
You are late with this responce, please review and reply
Yours sincerely,
George Cant
Dear Mr Cant
It is taking me longer than expected to get the information together to answer your request. I have almost finished but won't be able to complete it until next week. I apologise for the delay.
Yours sincerely
Hilary Pook
Communications & Records Manager | Local Government Ombudsman's office | DL: 020 7217 4734 | www.lgo.org.uk |
-----Original Message-----
From: George Cant [mailto:[FOI #17826 email]]
Sent: 08 October 2009 07:43
To: Foi Officer
Subject: Internal review of Freedom of Information request - the professional capacity of the LGO
Dear Foi Officer,
You are late with this responce, please review and reply
Yours sincerely,
George Cant
-----Original Message-----
Dear Mr Cant
Our ref: CS/09/094
This is to acknowledge receipt of your request below.
I have given it the reference number above, and it would be helpful
if you could quote this on any further correspondence about this
matter.
We will respond within the 20 working day target (which would be by
7 October 2009) or, if unable to do so, we will write to you again
explaining why.
Yours sincerely
Rob Rundle
Publicity & Information Assistant
Local Government Ombudsman' office
Tel: 020 7217 4686
Website: www.lgo.org.uk<http://www.lgo.org.uk>
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Dear Foi Officer,
Thanks, take what time you need, just please answer as accurately as possible,
Yours sincerely,
George Cant
Dear Mr Cant
Our ref: CS/09/094
I attach a letter, and other documents, in response to this request.
Apologies for the delay.
Yours sincerely
Hilary Pook
Communications & Records Manager | Local Government Ombudsman's office | DL: 020 7217 4734 | www.lgo.org.uk |
Dear Foi Officer,
Thanks, take what time you need, just please answer as accurately
as possible,
Yours sincerely,
George Cant
-----Original Message-----
Dear Mr Cant
It is taking me longer than expected to get the information
together to answer your request. I have almost finished but won't
be able to complete it until next week. I apologise for the delay.
Yours sincerely
Hilary Pook
Communications & Records Manager | Local Government Ombudsman's
office | DL: 020 7217 4734 | www.lgo.org.uk |
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Dear Foi Officer,
You have not answered the main questions,
Dear Sir or Madam,
-----------------------------------
What is the professional capacity of each office in relation to
each office for ;
1.Legal qualifications
2.Accountancy qualifications
3.Other suitable Professional experience.
-------------------------------------------
you say
------------------------------------------
Enclosed is a list of Job application requirements, nothing indicating the current capacity of experience/knowledge.
-------------------------------------------------------
Please complete the following detailing there qualifications / appropriate experience previously and currently held
The Coventry office has:
Deputy Ombudsman: 1
Assistant Ombudsman: 3 full-time, 2 part-time
Senior Investigator: 3 full-time
Investigator: 21 full-time, 4 part-time
PA to LGO/Deputy Ombudsman: 1 full-time
PA/Team Leader: 2 full-time
Team Administrator: 2 full-time, 4 part-time
The York office has: I have been a victim, customer of this office.
Deputy Ombudsman: 1
Assistant Ombudsman: 3 full-time
Senior Investigator: 3 full-time
Investigator: 23 full-time, 3 part-time
PA to LGO/Deputy Ombudsman: 1 full-time
PA/Team Leader: 1 full-time, 1 part-time
Team Administrator: 1 full-time, 6 part-time
The London office has:
Deputy Ombudsman: 1
Assistant Ombudsman: 4 full-time
Senior Investigator: 3 full-time
Investigator: 22 full-time, 6 part-time
PA to LGO/Deputy Ombudsman: 1 full-time
PA/Team Leader: 2 full-time
Team Administrator: 3 full-time, 2 part-time
--------------------------------------------------------------------------------------
There are also a number of jobs relating to Corporate Services, but as these employees do not deal directly with complaints, I assume your request does not include them.
------------------------------------------------------
Yes please I asked for all positions for a reason.
-------------------------------------------------
You state
-------------------------------------------------
The Commission uses a contractor (who is a qualified solicitor) to supply legal advice, but also employs one or more Legal Assistants - based at our London office - who are required to have a Law degree or graduate (2.2 and above) and an LPC (pass or above); with a good understanding and working knowledge of at least one area of local government law (for example housing, social services, planning, education, etc).
-------------------------------------------------
Ok, please can you explain what involvement they have on a case to case basis were legal arguments are presented.
What I am asking is what is the line of responsibility for ensuring legally correct action is applied to. ( how shoulders overall legal responsibility for ensuring correct actions )
1.Cases for the public ( Complaints )
2.Your corporate operational responsibility.
Yours sincerely,
George Cant
Dear Mr Cant
Our ref: CS/09/094
I attach a letter in response to the message below and our telephone conversation yesterday.
Yours sincerely
Hilary Pook
Communications & Records Manager | Local Government Ombudsman's office | DL: 020 7217 4734 | www.lgo.org.uk |
-----Original Message-----
From: George Cant [mailto:[FOI #17826 email]]
Sent: 13 October 2009 10:44
To: Foi Officer
Subject: Internal review of Freedom of Information request - the professional capacity of the LGO
Dear Foi Officer,
You have not answered the main questions,
Dear Sir or Madam,
-----------------------------------
What is the professional capacity of each office in relation to
each office for ;
1.Legal qualifications
2.Accountancy qualifications
3.Other suitable Professional experience.
-------------------------------------------
you say
------------------------------------------
Enclosed is a list of Job application requirements, nothing
indicating the current capacity of experience/knowledge.
-------------------------------------------------------
Please complete the following detailing there qualifications /
appropriate experience previously and currently held
The Coventry office has:
Deputy Ombudsman: 1
Assistant Ombudsman: 3 full-time, 2 part-time
Senior Investigator: 3 full-time
Investigator: 21 full-time, 4 part-time
PA to LGO/Deputy Ombudsman: 1 full-time
PA/Team Leader: 2 full-time
Team Administrator: 2 full-time, 4 part-time
The York office has: I have been a victim, customer of this office.
Deputy Ombudsman: 1
Assistant Ombudsman: 3 full-time
Senior Investigator: 3 full-time
Investigator: 23 full-time, 3 part-time
PA to LGO/Deputy Ombudsman: 1 full-time
PA/Team Leader: 1 full-time, 1 part-time
Team Administrator: 1 full-time, 6 part-time
The London office has:
Deputy Ombudsman: 1
Assistant Ombudsman: 4 full-time
Senior Investigator: 3 full-time
Investigator: 22 full-time, 6 part-time
PA to LGO/Deputy Ombudsman: 1 full-time
PA/Team Leader: 2 full-time
Team Administrator: 3 full-time, 2 part-time
--------------------------------------------------------------------------------------
There are also a number of jobs relating to Corporate Services, but
as these employees do not deal directly with complaints, I assume
your request does not include them.
------------------------------------------------------
Yes please I asked for all positions for a reason.
-------------------------------------------------
You state
-------------------------------------------------
The Commission uses a contractor (who is a qualified solicitor) to
supply legal advice, but also employs one or more Legal Assistants
- based at our London office - who are required to have a Law
degree or graduate (2.2 and above) and an LPC (pass or above); with
a good understanding and working knowledge of at least one area of
local government law (for example housing, social services,
planning, education, etc).
-------------------------------------------------
Ok, please can you explain what involvement they have on a case to
case basis were legal arguments are presented.
What I am asking is what is the line of responsibility for ensuring
legally correct action is applied to. ( how shoulders overall legal
responsibility for ensuring correct actions )
1.Cases for the public ( Complaints )
2.Your corporate operational responsibility.
Yours sincerely,
George Cant
-----Original Message-----
Dear Mr Cant
Our ref: CS/09/094
I attach a letter, and other documents, in response to this
request.
Apologies for the delay.
Yours sincerely
Hilary Pook
Communications & Records Manager | Local Government Ombudsman's
office | DL: 020 7217 4734 | www.lgo.org.uk |
Dear Foi Officer,
Thanks, take what time you need, just please answer as accurately
as possible,
Yours sincerely,
George Cant
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Dear Foi Officer,
Please review.
I disagree total that you answering these questions would affect the data protection regulations.
from, prior communication with the FOI office, i believe the vale of glemorgan dission is in affect here. I will contact them to confirm this today and i request you verify your dessission not to answer this part of the question.
I have not asked you to individulay tell me about any ones qualifications, i have asked for them held by office.
Please explain clearly why you think this is a data protection issue.
please take this as a request for review of your dissision.
Yours sincerely,
George Cant
Dear Sir or Madam,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Local Government Ombudsmen's handling of my FOI request 'the professional capacity of the LGO'.
A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/th...
Yours faithfully,
George Cant
Dear Mr Cant
You have already asked(on 14 October), and I have already passed your request on.
Yours sincerely
Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
10th Floor | Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|
-----Original Message-----
From: George Cant [mailto:[FOI #17826 email]]
Sent: 22 October 2009 08:59
To: Foi Officer
Subject: Internal review of Freedom of Information request - the professional capacity of the LGO
Dear Sir or Madam,
Please pass this on to the person who conducts Freedom of
Information reviews.
I am writing to request an internal review of Local Government
Ombudsmen's handling of my FOI request 'the professional capacity
of the LGO'.
A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/th...
Yours faithfully,
George Cant
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Mr Cant
You will hear from us soon on this review. I am sorry for the delay.
This is the only review you have asked for regarding your FOI requests - your telephone message said you had three outstanding reviews, but that is not the case.
Yours sincerely
Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|
-----Original Message-----
From: George Cant [mailto:[FOI #17826 email]]
Sent: 22 October 2009 08:59
To: Foi Officer
Subject: Internal review of Freedom of Information request - the professional capacity of the LGO
Dear Sir or Madam,
Please pass this on to the person who conducts Freedom of
Information reviews.
I am writing to request an internal review of Local Government
Ombudsmen's handling of my FOI request 'the professional capacity
of the LGO'.
A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/th...
Yours faithfully,
George Cant
-------------------------------------------------------------------
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George Cant left an annotation ()
Ok,,
sorry, it was not you i asked to confirm the info on the others.
I did ask you, as a communications offer, to ask the york office to comply with my SAR - you refused and put the phone down on me again.
please deal with this through your internal system.
Dear Mr Cant
The review of our handling of this request is almost complete and you should receive a reply within a few days. I apologise for the delay.
Yours sincerely
Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|
-----Original Message-----
From: George Cant [mailto:[FOI #17826 email]]
Sent: 22 October 2009 08:59
To: Foi Officer
Subject: Internal review of Freedom of Information request - the professional capacity of the LGO
Dear Sir or Madam,
Please pass this on to the person who conducts Freedom of
Information reviews.
I am writing to request an internal review of Local Government
Ombudsmen's handling of my FOI request 'the professional capacity
of the LGO'.
A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/th...
Yours faithfully,
George Cant
-------------------------------------------------------------------
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Dear Foi Officer,
The answer need to be relative to the date i requested them, i am stating this because you have had some re-organisation since.
Please provedthisrelative to the date it was ased, then provide me any changes made since that date
Yours sincerely,
George Cant
Dear Mr Cant
You telephoned last week asking when you would get a response to this request for a review. I apologise for the delay. The review is almost complete and I hope that you will be sent a response this week.
Yours sincerely
Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|
-----Original Message-----
From: George Cant [mailto:[FOI #17826 email]]
Sent: 22 October 2009 08:59
To: Foi Officer
Subject: Internal review of Freedom of Information request - the professional capacity of the LGO
Dear Sir or Madam,
Please pass this on to the person who conducts Freedom of
Information reviews.
I am writing to request an internal review of Local Government
Ombudsmen's handling of my FOI request 'the professional capacity
of the LGO'.
A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/th...
Yours faithfully,
George Cant
-------------------------------------------------------------------
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Please use this email address for all replies to this request:
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your web manager to suggest us on your organisation's FOI page.
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Dear Mr Cant
Our ref: CS/09/094
I attach a reply from Mr Karney in response to your request for a review of my decision on this request.
Sorry again for the delay.
Yours sincerely
Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|
-----Original Message-----
From: George Cant [mailto:[FOI #17826 email]]
Sent: 22 October 2009 08:59
To: Foi Officer
Subject: Internal review of Freedom of Information request - the professional capacity of the LGO
Dear Sir or Madam,
Please pass this on to the person who conducts Freedom of
Information reviews.
I am writing to request an internal review of Local Government
Ombudsmen's handling of my FOI request 'the professional capacity
of the LGO'.
A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/th...
Yours faithfully,
George Cant
-------------------------------------------------------------------
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Trevor R Nunn left an annotation ()
Mr Karney states in his reply: There is no particular professional qualification requirement for staff in the investigation teams.
That explains a lot!
George Cant left an annotation ()
You noticed how they relied on DPA to not answer this, i asked for the qualification for each office to compare them in relation to there outcomes, to avoid DPA issues
"What is the professional capacity of each office in relation to each office for ;1.Legal qualifications, 2.Accountancy qualifications 3.Other suitable Professional experience."
Anne Hide left an annotation ()
What we have is Local Government Ombudsmen who can delegate their function to unqualified members of staff.
Would you trust any other professional who did the same? Would you be happy going in for an operation knowing the Doctor's receptionist was going to carry out your operation.
Charlotte Peters Rock left an annotation ()
What we seem have is ex-Local Authority staff making decisions which reflect their uncertainty about whether they might again need to go back to a Local Authority for employment.
It is my experience that they feel no need to find out information from any complainant; only to converse with the Complaints Managers of Local Authorities - finding out what they would like.
thefreedictionary.com gives this as the meaning of the word 'Ombudsman':
"om·buds·man (mbdzmn, -bdz-, -bdz-)
n.
1. A man who investigates complaints and mediates fair settlements, especially between aggrieved parties such as consumers or students and an institution or organization.
2. A government official, especially in Scandinavian countries, who investigates citizens' complaints against the government or its functionaries."
I commend that meaning to the Ombudsman at York, who seems not to have come across such a definition previously.
Sheila Oliver (Account suspended) left an annotation ()
Dear Mrs Peters Rock
We went to the Ombudsman about a school to be built on toxic waste which Stockport Council decided to leave in situ. The Ombudsman took so many years to investigate the complaint and then found 100% in the Council's favour that had we had to rely on Anne Seex, the school would have been built years ago and the children would be now incubating cancer.
The Local Ombudsman Service, in my humble opinion, is a jobs for the boys (girls) complete waste of taxpayers' money.
Kind regards
Sheila Oliver
George Cant left an annotation ()
Hi sheila
you may be interested in reading these about the ombudsman
http://www.amv3.com/forum/viewforum.php?...
http://psow.co.uk/
http://ombudsmanwatchers.org.uk/
http://lgowatcher.blogspot.com/ < focus on york office.
join the forum
Dear Foi Officer,
As i am including this in a appeal, i request you just clarify a point for me
1.Legal qualifications
If we was going to challange the application of the law in respect of the public, on an office per office basis,
The regulator would be the Law society or just parliament, so i need to know who's to focus on for each office.
Or, is the the group of solicitors at your London office that are taking responcability.
Yours sincerely,
George Cant
Dear Mr Cant
You have already asked for and had a response to your request for a review of the handling of this request.
I don't really understand your question below, but we only have one legal adviser, and she is based at the London office. However, she is not responsible for the 'application of the law' for the Ombudsmen, she only advises them. The Ombudsmen have the legal authority in making decisions on complaints. Their decisions can be challenged in court by judicial review.
Yours sincerely
Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|
-----Original Message-----
From: George Cant [mailto:[FOI #17826 email]]
Sent: 08 April 2010 11:34
To: Foi Officer
Subject: RE: Internal review of Freedom of Information request - the professional capacity of the LGO (CS/09/094)
Dear Foi Officer,
As i am including this in a appeal, i request you just clarify a
point for me
1.Legal qualifications
If we was going to challange the application of the law in respect
of the public, on an office per office basis,
The regulator would be the Law society or just parliament, so i
need to know who's to focus on for each office.
Or, is the the group of solicitors at your London office that are
taking responcability.
Yours sincerely,
George Cant
-----Original Message-----
Dear Mr Cant
Our ref: CS/09/094
I attach a reply from Mr Karney in response to your request for a
review of my decision on this request.
Sorry again for the delay.
Yours sincerely
Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|
-------------------------------------------------------------------
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Please use this email address for all replies to this request:
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Dear Foi Officer,
Understood, am not looking at challanging any f there dissision, am going to challange the basic aplication of law per office.
Its how the laws are applied and ignored on general by the Ombudsman, not the individual dissisions.
am suggesting the operation of one office has not been in line with the laws applicable, so when i am asking whos taking legal responability, its for the operation of the office, not individual complaints.
Yours sincerely,
George Cant
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George Cant left an annotation ()
I understand, but you only confirmed that by phone.
I have put in on here for providence, so we can keep it all together.