The 'on hold' music in use on DWP phonelines

IJ Savage made this Freedom of Information request to Department for Work and Pensions This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

Dear Department for Work and Pensions,

I would like to request some information regarding the 'on hold' music used on your telephone lines (Vivaldi - I think). I work in an environment where daily benefit enquiries are made. The music used on your phonelines is often a topic of discussion between clients and staff. Could you help me with the following requests:

1. Who's responsibility was it for choosing the current 'on hold' music (Vivaldi - I think).
2. If other 'on hold' music was considered - what was considered and why wasn't it selected?
3. Was there any particular reason that the current music was chosen?
4. Are there any current plans to change the 'on hold' music or change the system in use? If so what will change?
5. What are the current yearly operating costs for running the DWP telephone system? If other systems have been considered, or a change is planned, how will these costs change?
6. Has anyone before made a similar request - if so can you direct me to your response?

Yours faithfully,

Mr IJ Savage

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CD Official Correspondence, Department for Work and Pensions

1 Attachment

Dear  Mr Savage,

 

Please see the attached letter.

  <<3911 ack letter.pdf>>  

Communications Team

Commercial Directorate | Communications Team | Leeds and Sheffield |
Please consider the environment before printing.

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CD Official Correspondence, Department for Work and Pensions

1 Attachment

Dear Mr Savage,

 

Please see the attached letter.

 

<<FOI 3911 - Response 291012.pdf>>

 

Communications Team

Commercial Directorate | Communications Team | Leeds and Sheffield |
Please consider the environment before printing.

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