The number of HSDPA enabled 'access points' +

Luke made this Freedom of Information request to Office of Communications

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Sir /Madam,

I am writing to you, in hope of obtaining the following information regarding mobile telecommunication providers. Specifically, I would like to know the information regarding the 'three' network operator but identical reports for all mobile operators would be appreciated.

First of all, I would like to know the total amount of HSDPA enabled ('mobile broadband') 'access points' that the three network has for England?

An access point would be any structure that provides HSDPA access to users (for lack of a better term, though I am certain they are just called 'base stations')

Secondly, I would like to know the maximum number of simultaneous connected users to any single access point at HSDPA quality or better? If this is not a fixed figure between access points, a minimum, average and maximum figure would be acceptable.

Based on the above, assuming the access point is at maximum capacity for HSDPA users, again, bearing in mind that users are connected simultaneously and are Active! not Idle! what is the maximum speed any one user can obtain? If this is not a fixed figure between access points, again a minimum, average and maximum values are acceptable.

If possible please show the above figure in a format similar to below or that which clearly represents the speed and proves speed has been calculated /understood properly.

(not real units), Access point = 100 users, Number of shared connections = 10 (100 /10 = 10 users per connection), Each connection runs at 3.6Mb (3.6Mb / 10 = 0.36Mb per user)

Finally, I would like to know the total number of users on the 'three' HSDPA /mobile broadband service in England and the average daily usage i.e. X users a day.

Yours faithfully,
Luke Burt

Dear Sir or Madam,

I previously sent you a Freedom of information request, as you should already be aware, you are legally required to respond to this request promptly and no later than 20 days.

Today is the 14th of May, your deadline date. I find it increasingly unlikely that I will receieve a response regarding my request. On top of this, I believe it is very poor of you to not even send any kind of confirmation.

I will wait an additional 48 hours then I will request an internal review, followed up with a complaint to the Information Commissioner...

Yours sincerely,

Luke

Information Requests, Office of Communications

1 Attachment

Dear Mr Burt

Please find correspondence attached.

Yours sincerely

Eleanor Berg

:: Eleanor Berg

Information Requests

Email: information.requests[1]@ofcom.org.uk

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Dear Sir /Madam,

Thank you for your response.

The supplied document states that ofcom does not have the requested material.

Since this is the case, how does ofcom regulate /approve the use of new communication technologies i.e. HSDPA and how it is used /implimented?

How does Ofcom regulate suppliers i.e. 'three' to ensure the services they advertise and sale to consumers and the technology they use to do this are correctly being used?

How does ofcom ensure a service provider, such as the 'three network' has not over sold thier service; such as 'Mobile broadband' when this service is affected in a negative way based on the number of users using it? and thus as a result, that provider is unable to supply this service as discribed?

Also, why does ofcom lack basic statistical information about a perticular technology /service? How can you insure that a service being sold is even capable of delivering what has been advertised if you, ofcom are not even getting basic figures /test reports etc.. etc..?

In the case that ofcom can not answers these questions or ofcom are not responsible for such activities, who can be contacted to ultimatly obtain such information or who within ofcom can be contacted to invoke an investigation on mobile operators to insure they are being properly regulated.

Yours sincerely,

Luke

Dear Office of Communications,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Office of Communications's handling of my FOI request 'The number of HSDPA enabled 'access points' +'.

Not only did my original request lack an acknowledgement of receipt, a very basic level of courtesy I would expect a company to be able to provide; to allow people such as myself to know my request was successfully received and would be dealt with appropriately...

Only after bringing up the fact of the deadline date, did I receive a response. So not only did I receive a response on the deadline date, but you were capable of answering my question within hours, if not minutes of me reminding you?

It may be me, but I can only feel that my request was not looked into at all and you had just bumped a reply out to meet your legal requirements of supplying a response. I personally expected that it would take a few days for you to check you have such data /research into it.

Then my last reply, to which you have not responded and have failed to respond to in the slightest for over a year now...

I have the very increasing suspicion that you are not interested in answering my questions correctly or reviewing it with any level of detail that it does require.

Please review My FOI request:

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/th...

Yours faithfully,

Luke

Information Requests, Office of Communications

1 Attachment

Dear Luke

Please see attached our response to your recent correspondence with Ofcom.

Kind regards

Katy Emadi

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Information Requests, Office of Communications

1 Attachment

Dear Mr Burt

Please see the attached correspondence.

Yours sincerely

Jonathan Ayres

:: Jonathan Ayres

Interim Compliance Manager

Information Requests

[email address]

:: Ofcom

Riverside House

2a Southwark Bridge Road

London SE1 9HA

020 7981 3000

[1]www.ofcom.org.uk

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