Dear Customer,

Thank you for your email. **Please read the important information below**

Please refer to the information below on how the Customer Contact Centre
can help you.

Our normal working hours are 08:00 to 18:00 from Monday to Friday and we
regret the delay in reply over the non-working hours.
The Customer Contact Centre is experiencing a high volume of enquiries. We
aim to respond to all general enquiries within 10 working days. If you
have raised a new complaint, you will receive a separate acknowledgement
within 3 working days

In the meantime, you may find the following information helpful.

How can the Customer Contact Centre help me?
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You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to feedback or make a
complaint<https://www.england.nhs.uk/contact-us/co...>.

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No. Our advisors and not clinically trained and are unable to provide
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If you require non-urgent medical advice please contact your GP, local
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You should report a change of name or address to your GP practice so they
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You can find information about NHS England and our work on our
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How we use your information: Our privacy notices explains how we use,
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England website https://www.england.nhs.uk/privacy

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Dear Andrew Roberts,

Freedom of Information Request Acknowledgement (Our Ref: FOI-058462)

Thank you for your communication dated 03 February 2019.

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely,

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

NHS England

PO Box 16738

REDDITCH

B97 9PT

Tel: 0300 311 22 33

Email: [3][NHS England request email]

‘Health and High quality care for all, now and for future generations’

show quoted sections

Dear Andrew Roberts,

Thank you for your email below regarding Freedom of Information request
reference FOI-058462.

We sincerely apologise for the delay in responding. We recognise that
there is no provision within the FOI Act to extend the timeframe for a
response, and understand that this delay may be frustrating. NHS England
is at this stage unable to comment upon the Freedom of Information request
as the request is still being processed.

NHS England will be happy to conduct an Internal Review into the delay
associated with your request (plus any elements of the content of the
response as directed by you) once a response has been provided. Meanwhile,
you are entitled to apply directly to the Information Commissioner for a 
decision. The Information Commissioner's Office (ICO) contact information
can be found within our earlier correspondence, and is copied below for
your convenience:

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [1][NHS England request email].

Yours sincerely,

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

NHS England

PO Box 16738

REDDITCH

B97 9PT

Tel: 0300 311 22 33

Email: [2][NHS England request email]

‘Health and high quality care for all, now and for future generations’

show quoted sections

Dear Andrew Roberts,

Re:      Freedom of Information request (Our Ref: FOI-058462)

Thank you for your Freedom of Information (FOI) request dated 3 February
2019.

Your exact request was:-

“NHS England made an award of £540,000 to The Apperta Foundation CIC in
2015.

Please provide

- copy of award documentation, such as Terms, Conditions, Expected
Outcomes, Benefits Realisation, etc

- evaluation of the outcomes, benefits, etc, from the award

- board minutes related to the appointment of NHS Managers to the Apperta
CIC.”

You wrote to us again on 6 March 2019. Your email read:

“In case you are having difficulty locating the information requested:

- The organisation was previously known as 'the open source software
foundation for health and care C.I.C.'

- Richard Jefferson was the appointed representative of NHS England.

- Related press coverage
[1]https://www.digitalhealth.net/2015/06/op...

You sent a further email on 6 March 2019, which said:

“Here is the companies house information for The Apperta Foundation -
[2]https://beta.companieshouse.gov.uk/compa...

We sincerely apologise for the delay in responding to your request, which
was due to an administrative error.

NHS England may hold some information relevant to your request.  However,
we are unable to begin processing your request without further
clarification.

Under Section 1(3) of the FOI Act, an authority is not obliged to comply
with an FOI request when it reasonably requires further information in
order to identify and locate the information requested.

NHS England does not hold any information in relation to payments made to
“The Apperta Foundation”. In light of the subsequent emails you have sent
to NHS England, we would be grateful if you could clarify whether there
are other terms/company names you would like NHS England to search for in
order to try and locate relevant information (for instance, one or more
previous names).

We would also be grateful if you could clarify (within defined parameters)
what information you are seeking at this part of your request

“evaluation of the outcomes, benefits, etc, from the award”

We would be grateful if you could clarify the specific recorded
information you are seeking.

Finally, we are grateful of clarity on the following element of your
request:

“board minutes related to the appointment of NHS Managers to the Apperta
CIC”

Does this relate to NHS England board minutes, or the meetings of board
meetings for Apperta CIC? You may find it helpful to note that NHS
England’s board papers are published on [3]our website.

Please send your clarified request to [4][NHS England request email].

Once again, please accept our sincere apologies for the delay in
responding to your enquiry.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [5][NHS England request email].

Yours sincerely,

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

NHS England

PO Box 16738

REDDITCH

B97 9PT

Tel: 0300 311 22 33

Email: [NHS England request email]

show quoted sections

Dear  Andrew Roberts ,

Thank you for your communication dated 15 December 2019.

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely, 

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate
NHS England
PO Box 16738
REDDITCH
B97 9PT
Tel: 0300 311 22 33
Email: [3][NHS England request email]

‘High quality care for all, now and for future generations’

show quoted sections

Dear Andrew Roberts,

We are writing with regard to your Freedom of Information (FOI) request
dated 14 December 2019.

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible.

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Email: [1][email address]  
Website: [2]www.ico.gov.uk

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

Yours sincerely,

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [4][NHS England request email]

‘Health and high quality care for all, now and for future generations’
 

show quoted sections

Dear Andrew Roberts,

Thank you for your email below regarding Freedom of Information request reference FOI-1912-1113643.

We sincerely apologise for the delay in responding. We recognise that there is no provision within the FOI Act to extend the timeframe for a response, and understand that this delay may be frustrating. NHS England is at this stage unable to comment upon the Freedom of Information request as the request is still being processed.

NHS England will be happy to conduct an Internal Review into the delay associated with your request (plus any elements of the content of the response as directed by you) once a response has been provided. Meanwhile, you are entitled to apply directly to the Information Commissioner for a decision. The Information Commissioner's Office (ICO) contact information can be found within our earlier correspondence, and is copied below for your convenience:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Please do not reply to this email. This message has been sent from a central mailbox. To communicate with NHS England regarding Freedom of Information (FOI) requests, enquiries or complaints we ask these are sent directly to NHS England’s customer contact centre. This is to ensure all communications are progressed correctly. Their postal address, telephone number and email details are as follows:- PO Box 16738, Redditch, B97 9PT; 0300 3 11 22 33, [NHS England request email].

Yours sincerely,

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [NHS England request email]

‘Health and high quality care for all, now and for future generations’

show quoted sections

Dear Andrew Roberts,

We are writing with regard to your Freedom of Information (FOI) request
dated 15 December 2019.

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible.

We apologise for any inconvenience this may cause.

Please be aware that you have the right to apply directly to the
Information Commissioner for a decision. The Information Commissioner’s
Office (ICO) can be contacted at:

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

Yours sincerely,

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

NHS England

PO Box 16738

REDDITCH

B97 9PT

Tel: 0300 311 22 33

Email: [4][NHS England request email]

‘Health and high quality care for all, now and for future generations’

show quoted sections

Dear Andrew Roberts,

We are writing with regard to your Freedom of Information (FOI) request
dated 15 December 2019.

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible.

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Email: [1][email address]  
Website: [2]www.ico.gov.uk

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

Yours sincerely,

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [4][NHS England request email]

‘Health and high quality care for all, now and for future generations’

show quoted sections

Dear Andrew Roberts,

Thank you for your Freedom of Information (FOI) request dated 15 December
2019. Please accept our apologies for the delay in response.

Your exact request was:-

“Clarified Request

It is a matter of public record that The Apperta Foundation (Company
number 09483987) lists a grant from NHS England of £540,000 in its
accounts filed for the financial year ending March 2016.

It is a matter of public record that The Apperta Foundation was known as
"Open Source Software Foundation for Health and Care CIC" from
incorporation on 11th March 2015 until 19th October 2015.

It is a matter of public record that Richard Jefferson, Head Of Programme
Commissioning, NHS England, was appointed on 16 November 2015 and resigned
on 7 March 2017.

Please provide the following information:

- any and all documents including but not limited to emails, invoices,
contracts, memorandum of understanding, etc relating to the grant award
- any and all documents including but not limited to the evaluation of the
outcomes, benefits, etc, from the grant award
- any and all documents including but not limited to emails, legal
opinion, minutes, etc relating to the appointment of a Very Senior Manager
of NHS England to a third-party in receipt of grant funding

Original request:

NHS England made an award of £540,000 to The Apperta Foundation CIC in 
2015.

 Please provide

 - copy of award documentation, such as Terms, Conditions, Expected 
Outcomes, Benefits Realisation, etc

 - evaluation of the outcomes, benefits, etc, from the award

 - board minutes related to the appointment of NHS Managers to the
Apperta  CIC.”
 
NHS England holds some recorded information in relation to your request.

Our records show a total payment of £540,000 to the Apperta’s Foundation’s
predecessor organisation, the Open Source Software Foundation for Health
and Care CIC, in 2015. A breakdown of the payments made to the Open Source
Software Foundation for Health and Care CIC is attached. We do not have
any records of payments made to the Apperta Foundation.
 
All of the available award documentation, invoices and grant agreements
that support these transactions are attached. The grant agreements contain
the terms, conditions and expected outcomes of the grants.

We consider certain information to be exempt under section 40(2) of the
FOIA. Information is exempt under section 40(2) where that information
constitutes personal data (other than that of the requester) and one of
the conditions set out in section 40(3) is satisfied. Under the FOI Act
disclosure of this information would contravene data protection
principles.

In this instance the name and contact details of all staff members at or
below Band 9 have been withheld, where the release of that information
could be reasonably used to identify individuals who have a reasonable
expectation of privacy.

Accordingly, the disclosure of this information would not be lawful, and
therefore is exempt under section 40(2) of the FOIA. Section 40(2) is an
absolute exemption and therefore not subject to the public interest test
when considering disclosure of information.

Copyright:- NHS England operates under the terms of the open government
licence. Please see the NHS England Terms and conditions on the following
link [1]http://www.england.nhs.uk/terms-and-cond...

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

NHS England
PO Box 16738
REDDITCH
B97 9PT

Email: [2][NHS England request email]

Please quote the reference number FOI-1912-1113643 in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Email: [3][email address]  
Website: [4]www.ico.org.uk

Please note there is no charge for making an appeal.

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [5][NHS England request email].

Yours sincerely,

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [NHS England request email]
 

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