Thank you cards and psychologists

Jim Stones made this Freedom of Information request to Department for Work and Pensions

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The request was partially successful.

Dear Department for Work and Pensions,

In a report issued by the Scottish Parliament Welfare Reform
Committee (link below), Neil Couling, your Work Services Director
is quoted as saying:

1. "Yes, that's not so remarkable [that jobcentres are inundated
with thank you cards from claimant's that have been sanctioned].

I would like to know how many thank you cards have been received by Leigh Jobcentre,2-10 windermere road,WN7?

Please be specific about how many of those cards were sent by recipients of benefit sanctions.

2. Mr Couling says the DWP employs qualified psychologists in its
jobcentres.

Is there a qualified psychologists based at Leigh Jobcentre, 2-10 windermere road,WN7?.

Please also tell us about the
role of psychologists in Jobcentres. Is there guidance for
Jobcentres about how to use the psychologists they employ?

Thank you.

http://www.scottish.parliament.uk/parlia...
(col. 1452)

Yours faithfully,

Jim Stones

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Dear DWP freedom-of-information-requests,

I am Re-sending the link from original request below

http://www.scottish.parliament.uk/parlia...

Yours sincerely,

Jim Stones

DWP freedom-of-information-requests, Department for Work and Pensions

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1 Attachment

 
 
Dear Mr Stones
 
Please find attached the reply to your recent Freedom of Information
request reference number 2217:
 
 
Thank you
 
DWP Freedom of Information Team
 
 
 
 

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Jim Stones left an annotation ()

11 cards or letters in the last 12 month?How on earth did the postman cope with this huge amount?And of these 11 the job centre could'nt count the ones thanking them for being sanctioned.Would that be because it would take more than 3½ working days to count? Or cost more than £600?Surprising really because Neil Couling, your Work Services Director said you are inundated with them.Wonder who gave him the figures for "being sanctioned thank you letters"???

Anita Bellows left an annotation ()

These 11 cards should be FOIable, if they are anonymised, should not they? I would love to read them.

John Slater left an annotation ()

Anita,

A very good point. I can't help but wonder if the cards would not have been kept or couldn't be found if such a request for information was submitted :-)

Reading Comm. WRU left an annotation ()

Thank you Jim for pointing me here. Your response actually says 11 cards in six months (not one year). Still, less than one a fortnight is a long way from an inundation (flood).

I considered asking to see them, but since they are sent by their customers, I think that's unfair to ask, or to expect them to give. We get cards and we consider them personal.

Andrew Dutton left an annotation ()

Hello all -

I got the brush-off, they don't hold the information, it would cost too much etc. I have requested a review as they have first of all answered at least one enquirer(Jim) and secondly they must hold 'compliments and complaints' folders which are surely bulging with records of these cards...I didn't put the last bit, tempted though I may have been.

alison left an annotation ()

11 cards in six months?

Did these six months include Christmas (I mean, if your Jobcentre advisor is your only human contact from week to week, you might get them a Christmas card?)

Are any of these from companies? (Thankyou for our free workforce Love Poundland)

Are any of these from other offices? (Well done on acheiving the Most Sanctions Prize, you friends in the Cardiff office)