TfL Station Design Idioms

Mr Caldecott made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Transport for London,

Please could you supply a copy of the Design Idiom guidelines and standards booklet for London Overground, and if they exist, for the DLR or London Trams?

If this is already online, or can be placed online, then just sending me a link to it would be ideal.

Otherwise, please e-mail as a PDF attachment.

Yours faithfully,

N Caldecott

FOI, Transport for London

Dear Mr Caldecott

TfL Ref: 1591-1920

Thank you for your request received by Transport for London (TfL) on 25 August 2019 asking for information about Design Idiom guidelines and standards booklet for London Overground, and if they exist, for the DLR or London Trams.

Your request will be processed in accordance with the requirements of the Freedom of Information Act and our information access policy.

A response will be sent to you by 23 September.

We publish a substantial range of information on our website on subjects including operational performance, contracts, expenditure, journey data, governance and our financial performance. This includes data which is frequently asked for in FOI requests or other public queries. Please check http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the www.tfl.gov.uk website. We will not publish your name and we will send a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.
Yours sincerely

Sara Thomas
FOI Case Management Team
General Counsel
Transport for London

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FOI, Transport for London

 

Dear Mr Caldecott

 

TfL Ref: 1591-1920

 

Thank you for your request received by Transport for London (TfL) on 25
August 2019 asking for information about Design Idiom guidelines and
standards booklet for London Overground, and if they exist, for the DLR or
London Trams.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and our information access policy. 

 

Unfortunately, from the description provided, we are unable to identify
the information you require.

 

To enable us to assist with your request, please can you provide a more
detailed description of the information you’re seeking together with any
other details you think might help us locate the information you require.
 The Subject header of your email refers to ‘TfL Station Design Idioms’
but the main text in your email refers only to ‘Design Idiom guidelines
and standards booklet’. Can you please confirm what information you are
interested in. Incidentally, we do have information about Design Standards
on our website using the following link:
[1]https://tfl.gov.uk/info-for/suppliers-an....

 

The Freedom of Information Act allows you to request recorded information
held by Transport for London. There are limits on the time that we are
required to spend determining whether we hold the information you are
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Please note that the 20 working day deadline for responding to your
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If we hear nothing further from you by 25 September 2019 your response
will be treated as a new request.

 

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

 

Yours sincerely

 

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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Dear FOI,

In the page provided in your link there is a 'Station Design Idiom' document for London Underground. I am of the understanding that a similar document or booklet has been created for TfL with reference to station design for the London Overground, and to have access to that booklet is the primary motive of my request.

However, I would in addition like to know if there are other 'Station Design Idiom' booklets prepared for other TfL transport modes such as DLR or London Trams, and if so to provide access to those booklets too.

Yours sincerely,

Mr Caldecott

FOI, Transport for London

1 Attachment

Dear Mr Caldecott

 

TfL Ref: 1591-1920

 

Thank you for your clarification of your request received by us on 9
September 2019 asking for information about the 'Station Design Idiom'
document for London Overground, London Trams and the DLR.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm that we hold the information you require.

 

London Overground

 

Core London Overground stations are TfL infrastructure, and the station
design idiom is under the TfL section in the following link:
[1]https://tfl.gov.uk/info-for/suppliers-an....
The core stations are as follows:

 

The core stations are on the ELL from Dalston Junction to Surrey Quays.
They are:

Dalston Junc

Haggerston

Hoxton

Shoreditch High Street

Whitechapel

Shadwell

Wapping

Rotherhithe

Canada Water

Surrey Quays.

 

The remainder of stations are all Network Rail infrastructure and the
design standards can be found in the following link.
[2]https://cdn.networkrail.co.uk/wp-content....

 

In accordance with section 21 of the FOI Act, we are not obliged to supply
you with a copy of the requested information as it is already accessible
to you elsewhere.

 

London Trams

 

Trams do not have stations but have stops similar to bus stops. The stops
were installed in the late 1990’s and we no longer have any design idiom
available. Section 5 of the document in the link below would cover new
tram stops (note none are planned at present), which outline the
principles of consideration when designing a tramway but not the
aesthetics (which would be governed by the TfL design standards).

 

[3]https://uktram.com/wp-content/uploads/20...

 

DLR

 

Please see attached our DLR design guide .Please note that the document is
a general conceptualization rather than a design guide that was created
for us in 2009.

 

Copyright

 

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or one of its subsidiary companies unless otherwise stated. The disclosure
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fair dealing provisions of the Copyright, Designs and Patents Act 1998
(sections 29 and 30) for the purposes of research for non-commercial
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of use for criticism, review and news reporting, any reproduction must be
accompanied by an acknowledgement that TfL or one of its subsidiary
companies is the copyright owner.

 

Re-use

 

If you would like to re-use the information supplied with this response
please contact TfL using the details provided in the attached letter.
Requests for re-use will be considered in accordance with the Re-use of
Public Sector Information Regulations 2005.

 

If this is not the information you are looking for, or if you are unable
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Please see the attached information sheet for details of your right to
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Yours sincerely

 

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

 

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Dear Sara,

Thank you for your detailed response, and for retrieving information for National Rail, DLR, and London Trams.

I am not able to find a Station Design Idiom specific to the London Overground on the page you mentioned in the manner of the document produced for the London Underground (http://content.tfl.gov.uk/station-design...) or the Elizabeth Line (http://content.tfl.gov.uk/elizabeth-line...).

I understand a Station Design Idiom was produced specific to the London Overground in the last 3 years with BPR Architects, with part of the document visible on their website (https://www.bprarchitects.com/work/tfl-o...), and this is the document I would like to have access to.

If you have any questions don't hesitate to ask for further information.

Yours sincerely,

Mr Caldecott

FOI, Transport for London

Thank you for your request for an internal review which was received on 8 October 2019.

You have stated that you are dissatisfied with the handling of your request for information under the Freedom of Information Act.

The review will be conducted by an internal review panel in accordance with TfL’s Internal Review Procedure, which is available via the following URL:

http://content.tfl.gov.uk/internal-revie...

Every effort will be made to provide you with a response by 5 November 2019. However, if the review will not be completed by this date, we will contact you and notify you of the revised response date as soon as possible.

Yours sincerely

Emma Flint
Principal Information Access Advisor
FOI Case Management Team
General Counsel
[TfL request email]

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FOI, Transport for London

Dear Mr Caldecott

I am contacting you in regards to your email of 8 October and your FOI request for Station Design Idiom specific to the London Overground.

The London Overground Concession is operated under the control and branding of TfL and the operation of London Overground is contracted to Arriva Rail London. As advised in our response to
FOI-1591-1920, London Overground do not own the stations and they are owned by TfL and/ or National Rail. Therefore the design idioms we provided are for TfL and National Rail.

The architects you have referred to would have used TfL station design idiom and TfL branding as TfL control London Overground branding. TfL would have provided the architect with London Overground branding guidelines to put together their architecture drawing/handbook which is visible in the link provided to you.

I hope the above provides satisfactory clarification as to the information you are seeking however if you are dissatisfied with the internal review actions to date you can contact me at [TfL request email] or you can refer the matter to the independent authority responsible for enforcing the Freedom of Information Act, at the following address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

A complaint form is also available on the ICO’s website (www.ico.org.uk).

Yours sincerely

Emma Flint
Principal Information Access Adviser
FOI Case Management Team
Transport for London
[TfL request email]

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